PB Tech Reviews 13,286

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often receiving their orders the next day, even for rural locations. The online purchasing process is described as simple and straightforward, with a user-friendly website that provides detailed product information. Reviewers frequently highlight the competitive pricing, often finding the best deals on a wide range of products, including electronics and computer equipment. The overall service, both in-store and online, is consistently rated as excellent, with many appreciating the helpful staff and prompt communication. However, some customers also noted issues with delivery, experiencing delays or receiving items via economy services when expecting more appropriate couriers. A few other people also felt that after-sales service could be disappointing, with some reporting long waiting periods for faulty product checks and difficulties in resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and extensive range... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the easy-to-use website, prompt... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive pricing on... See more

Service

Users describe positive interactions with service, frequently highlighting fast service, competitive prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually buy from PB Tech online but have also visited their South Dunedin store recently (Chris C was fantastic!). The staff were so great to deal with & the postage when buying online is super fa... See more

Rated 5 out of 5 stars

I've been using PB Tech for years and they never disappoint. Excellent in-store service and advice and very quick to sort out any after-sale problems. For phones, laptops, tablets, smart watches, PCs... See more

Rated 5 out of 5 stars

Oh my goodness, what fast service. My order arrived next day, and it was rural delivery too. Good price, easy to use website, prompt communications and super fast delivery, exactly as ordered. What mo... See more

Rated 5 out of 5 stars

Greatest Electronics Store in New Zealand bar none… Always has the stuff in-stock… and you can see which stores have how many of what you’re looking for. And their prices are ALWAYS the lowest. AND th... See more


Company details

  1. Computer Shop
  2. Computer Accessories Shop
  3. Computer & Accessories store
  4. Electronics store

Information provided by various external sources

PB Tech is NZ's largest computing and I.T. retailer and offers the best prices on a wide range of technology products. Shop online or at one of our superstores in Penrose, Queen Street / Auckland CBD, North Shore, Manukau, Henderson, Hamilton or Wellingto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13k reviews

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How this company uses Trustpilot

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Rated 1 out of 5 stars

Very little to no customer service

Very little to no customer service. I purchased a clock radio valued at $300 it doesn't receive an FM signal at our location.
It isn't fit for purpose, I sent it back and after a month they sent it back to me. There was no communication and no response from the more than 5 times that I contacted them.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Mobile phone

I purchased a new phone for my grandson. I was very happy with my purchase and the price was great.very impressed with the delivery time. Had no problems with this company since signing up three years ago

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and delivery

Every time I've ordered something online from PBTech's excellent website, I've had prompt delivery and reliable communication. This company has knowledgeable staff and very good customer service. Trustworthy and honest. I don't hesitate to order from them. Recommended!

12 March 2026
Unprompted review
Rated 3 out of 5 stars

My last order I couldn't process…

My last order I couldn't process through my banking system I had to use my personal credit card to purchase, all my previous orders I have always used the payment direct from my bank account as my business account doesn't have a credit card that works for online banking, I found this last order a bit of an inconvenience.
I have always had great service though on all previous orders & speedy delivery

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Always good products in store

Always good products in store, many branches and online, would use them again etc. Being able to buy and use an M.2 SSD was a surprise from my motherboard instructions LOL, but hey it's faster so I am using it!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect brand new tech

Everything that I have ordered from PBTech has been brand new and of the best quality, This would be the first place I would consider in buying tech brand new

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Reliably Positive Experience

I have been a customer of PB Tech for many years. In my experience when I need advice the staff have always been knowledgeable and happy to help. Online orders are filled & send quickly (often before shipping estimate). Great service!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

The website is easy to navigate so I…

The website is easy to navigate so I quickly found the products I needed. I ordered them, a quick order confirmation. They arrived the next day now that is fast.
Thank you PB tech I will use you again

er

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow !

Wow! I thought about it, I went online, I purchased,
I had a Sleep and bingo it was delivered from Auckland to my Northland address 13hrs later - Amazing service thank you. Ed

12 May 2026
Unprompted review

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