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PCCaseGear Reviews 

653
•
TrustScore 4.5 out of 5

4.7

Computer Shop
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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast dispatch and delivery services, often receiving their orders quickly and with solid packaging to prevent damage. Many people appreciate the competitive pricing and wide range of products available, making it easy to find what they need. The service is frequently highlighted as excellent, with consumers noting the efficiency and helpfulness of the staff, even when making changes to orders or handling returns. However, some customers experienced issues with product quality, receiving items with defects or finding that the quality assurance processes were not effective. A few other people also felt that shipping costs were expensive, and some noted delays or complications with delivery, including items being misrouted or damaged in transit due to insufficient packaging.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

People report positive experiences with products, highlighting the excellent quality and performance of items... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, efficient, and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great, competitive, and fair... See more

Order

Users describe positive interactions with order, highlighting the super simple and fast ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi thank you for my parcel but I’m sorry to say I couldn’t get my new i7 cpu to work on my computer I upgraded the bios before I put the i7 cpu in couple of months back since put my old i5 cpu back at... See more

Rated 5 out of 5 stars

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time... See more

Rated 5 out of 5 stars

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week. The system was extremely well packed, both externally and internally and all the cables w... See more

Rated 5 out of 5 stars

Great range, pricing and speedy delivery options. I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs t... See more

Company details

  1. Computer Shop
  2. Computer Accessories Shop

Written by the company

The ultimate destination for PC Gamers & Enthusiasts - Winner of Best Retailer & PC Builder.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(653)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

As always

As always, PC Case Gear gives great service with great prices. Items are always dispatched fast, packaged really well & arrive quickly. I love buying from PC Case Gear.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Hi thank you for my parcel but I’m…

Hi thank you for my parcel but I’m sorry to say I couldn’t get my new i7 cpu to work on my computer I upgraded the bios before I put the i7 cpu in couple of months back since put my old i5 cpu back at least the computer works but it’s quiet slow on my game I spent 4days trying to work out stuff on YouTube but I’m stumped thank you your faithfully.ute

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Thank you PCCG!

Easy to browse, compare and purchase. Super fast delivery and everything setup perfectly. I had a few questions which Andrew from the business sales department took care professionally and promptly. Your company's amazing!!!!!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, great product range. I typically purchase from this store pretty often as their service, delivery times and deals are amazing. Can't vouch for them enough.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service
I always seem to find what I need straight away with a good range of products. Pricing is very competitive and delivery is quick considering I live near the top of the Queensland.
Have been buying from PCCG for years and is always the first port of call to look for what I need.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The website is easy to navigate to what…

The website is easy to navigate to what you need, and the prices are fair for professional help, and excellent bargains than having to shop elsewhere online, on any of the others like eBay or Amazon, anywhere you are in Australia, with the best parcel services in the world, and I have never yet had an issue.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Awesome online pc & tech store

I always buy my pc parts from pc case gear because of their great prices on quality products and efficiency of delivery. Definitely recommend to anyone. Thanks to everyone at pc casegear.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service, are very patient with customer queries and very helpful with returns and refunds if they happen to arise, could not recommend more, super friendly staff and care about the consumer.

10 July 2025
Unprompted review
Rated 3 out of 5 stars

Still Not Received The Product

Still not received the product. according to tracking first went to QLD before NSW and then across to Perth where it has been bouncing around the mail centres.
Certainly not what I have previously experienced from PCCG but will certainly make me think about any future purchases.

7 August 2025
Unprompted review

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