Pcspecialist Reviews 441

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I configured a high end workstation with PCSPECIALIST and I am very pleased with the process. The information from order to setup to quality control to delivery was timely notified. The machine is a b... See more

Rated 5 out of 5 stars

best purchase of a PC. during the selection process I needed advise and reached out to them. after 20 seconds I reached a human person and he helped me with my question. got updates during the man... See more

Rated 3 out of 5 stars

We bought a graphics workstation for our university research group in Austria. The major headache was getting the correct invoice without VAT, (for a VAT registered business, i.e. the unive... See more

Company replied

Rated 5 out of 5 stars

I ordered a custom PC rig and am honestly really happy with it. The continuous updates were amazing and the delivery was relatively fast too, even tho there was a bit of a delay, but that was an issu... See more

Company details

  1. Computer Shop

Written by the company

PCSpecialist ist Europas führender Systemintegrator, der sich auf die Auftragsfertigung von PCs, Laptops, AIOs und Servern spezialisiert hat. Wir haben unseren Fokus darauf gelegt, die besten Hochleistungssysteme für Enthusiasten, Gamer und Profis zu bauen.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very pleased but...

I configured a high end workstation with PCSPECIALIST and I am very pleased with the process. The information from order to setup to quality control to delivery was timely notified. The machine is a beauty. I have however one observations. The serial number of the mainboard was not provided (besides being printed in the hardware itself, it should be in the box) and I went through several steps to obtain it. This is needed to register the product. Similar with the video card, the serial number should be on the product box and should be provided to the end customer. I understand that PCSPECIALIST has all details of the machine registered in my account in case of service or warranty, but having th serial numbers of the products I purchase is something I expect. I do highly recommend PCSPECIALIST.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

PC specialistare very professional…

PC specialistare very professional people and very helpful when needed! I recommend anyone from anywhere to choose these professionals at PCspecialist to build ir upgrade their hardware! Thank you guys for doing a great job

27 December 2025
Unprompted review
Rated 5 out of 5 stars

best purchase of a PC.

best purchase of a PC.
during the selection process I needed advise and reached out to them. after 20 seconds I reached a human person and he helped me with my question.
got updates during the manufacturing process and when it was delivered I was blown away with the clean package, straight forward instructions and no hassle, when I had a question in installing my existing harddrive.
price was similar compared to other online pc-companies.
will definately go with them, when I upgrade.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! Website is well designed and helpful building the PC. Updates on the status of building and testing the PC was very welcomed. Support is fast and very helpful to answer questions.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional help

I purchased a high-end PC featuring the NVIDIA RTX 5090 (Zotac), but unfortunately encountered a hardware issue where one of the GPU's fans was running at 3000 RPM while idle. After contacting support, Johannes performed several remote diagnostics and promptly arranged a replacement GPU of the same model.

Following the GPU replacement, I ran into another issue with Windows 11 Pro—error messages such as "missing DLL files" appeared. Once again, the support team (Johannes and Ben) responded quickly and provided helpful assistance. Finally now is everything running smoothly.

Thank you Johannes and Ben!

Best wishes
Daniel

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Nice

2nd Desktop I bought. First still working fine after 5 Years of service. This one has even better cable managmenet.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I am very content with PC Specialist in their professionalism and efficiency. Since ordering all through to actually using my product, the whole process has been very pleasant experience. I can undoubtedly say that PC Specialist is very organised and they know how to keep customers happy and well informed. I would highly recommend their services.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

The site was so eazy to navigate and the costumers support was professional and friendly, and the gentleman who assisted me went up and beyond to help me, and I really appreciated his help.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!!

I ordered a custom PC rig and am honestly really happy with it. The continuous updates were amazing and the delivery was relatively fast too, even tho there was a bit of a delay, but that was an issue on UPS's side and definitely wasn't PCspecialists fault.
I've had the computer for a few weeks now and it works great! No issues whatsoever and I hope it stays that way!! :)

2 February 2024
Unprompted review
Rated 3 out of 5 stars

Good workstation, problems with VAT for business customer

We bought a graphics workstation for our university research group in Austria. The major headache was getting the correct invoice without VAT, (for a VAT registered business, i.e. the university).

The process for registering a new business customer needs to be a lot more visible, and smoother.

The order was placed on the Austrian PCspecialist.at website, but our secretary was having to negotiate with a Dutch speaker in the Netherlands whose imperfect German was an additional complication when were trying to get correct invoicing.

This whole process should be avoided by having the correct forms on the website, to generate the correct invoice for a VAT registered customer.

Other than that, the workstation itself is good.
The website is very good for (i) specifying components and (ii) automatically checking their compatibility.

We plan to order another workstation from PC Specialist in the new year. Hopefully this time it will go smoothly.

2 November 2023
Unprompted review
Pcspecialist logo

Reply from Pcspecialist

Dear N C Hockings,

Thank you for taking the time to leave a review of your experience.

It is great to hear that you are happy with the workstation itself and some aspects of the ordering of your system. Certainly less great to hear of the difficulties you have had attaining the correct invoice for your order along with the additional difficulty you had while discussing this with our customer care team.

It would be great if we could engage with you directly to discuss your feedback further to ensure that we can thoroughly look over the steps that contributed to this less than optimal experience and look to make changes to make the process smoother and of course should you wish to return to us for a future order.

I have requested some further information through Trust Pilot, if you could please enter your order number or the email address on your PCSpecialist account this would be a massive help.

Kind regards
Matthew Brown

Rated 5 out of 5 stars

Perfect service!

Ordered PC came in perfect condition. Customer support was the asbolute best i have ever seen. Nothing to complain about - 5/5 totally going to order my next system here!

25 July 2021
Unprompted review
Rated 5 out of 5 stars

Great product, clear and transparent communication, reccomended

I ordered a Liquid Series gaming PC, with the new 3080 Nvidia card. The ordering process is clear and straightforward, with clear communications on the time needed for assembly and testing. Periodic mails informed me about the status of the order and the progress. The delivery was fast, and I was able to be at home when the parcel arrived due to the mail system of the delivery system.
Overall, I am very pleased by the purchase and I find it really valuable and to be reccomended.

27 October 2020
Unprompted review
Rated 5 out of 5 stars

Consistency and quality

this was my second PC I created with PCspecialist.
Both products have been of excellent quality, well assembled and delivered quickly
I was able to track my order in every step of the build and delivery process
When I needed some support upon delivery of my 2nd PC, service was quite responsive and helpful
Overall I would buy again and recommend to others.

30 April 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

extremely fast and a prime example of good and smooth communication. It couldn't be better! They also respond to every special request. Friendly, uncomplicated simply perfect!!!!

23 July 2019
Unprompted review

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