PC World Business Reviews 

Absolute shambles of a company. Ordered a laptop 4 weeks ago, spent 2 weeks chasing to get an update from them. When I finally did get an update they told me they can't honour the order and are going to refund me, when I asked why they just said they can't. have now spent over a week waiting for my refund with 0 updates after chasing for it again.

Shame you can’t give zero stars. Abject customer service system. I ordered a printer that their online system said was in stock but wasn’t. I am now trying to get a refund but have not succeeded yet. Their online chat is really not worth even trying to use - it can’t even understand a simple instruction. After a long wait the phone help promised a refund but this has not happened yet. DO NOT BUY FROM THE PC WORLD CURRYS GROUP.

I paid for a printer on Sunday 31st Jan. when I bought the printer it said 1 left in stock. I then got an email saying it was out of stock and to email / ring for an exchange or a refund. I have sent about 4 emails - no response , rang several times for a refund - am waiting 30 plus minutes on the line for an answer no answer - can’t get through on the business online chat. I am so frustrated and the money has gone out of my account which I need. Please someone get back to me. I am really disappointed with the service. Not happy at all. I need the money back so I can buy a printer which I had bought next day delivery as I needed desperately for work.

It is amazing that Currys PC World Business is still allowed to operate. My order was delivered reasonably promptly, but failed after two days. It has been nearly impossible to contact the company - Customer Service phones are not answered, emails to two of the provided email addresses bounce back, there's no acknowledgement or reply to online forms submitted. One email address has not bounced back and was acknowledged, but no reply from the company.

I made an order early December, I then got an email informing me that it was out of stock and to respond to let them know if I would like to wait or cancel. I replied straight away saying that I would like to cancel so that I could order elsewhere...no response. I then filled in a cancellation form on the website...no response. A week or so later I get an email stating that my order had been dispatched - ok, great except I had ordered elsewhere (was ok in end as managed to cancel the other order).

One month later and item stops working so I email their customer services email address...no response. I then email the address previously used that I tried to cancel through...delivery failure email telling me that the email address does not exist (well it did one month ago!!). So, I go online and speak with someone through the chat facility on the website...they tell me that my order number does not exist, they can't find me from my name, my address or my email address either. I am literally sat logged into the website on my account staring at the invoice that they tell me doesn't exist. They then tell me to call to resolve it - how exactly will they resolve it when they say my order doesn't exist??!!! Anyway, I inform them that I have hearing difficulties and it's physically impossible for me to call. Basically got told that's the only option and sorry that they don't cater for hearing disabilities - something that I would expect from such a large company. The website even states they can be contacted through an online form and yet the form is not actually there!

I am literally at a loss what to do, basically thrown my money down the drain by a company that has the most terrible communication I have ever experienced!

Update: managed to finally speak to someone via Facebook messenger (so try contacting through there if anyone is having problems as that’s literally the only reply I had), took a week before they replied but at least they finally did - unfortunately they replied to say that I had to go direct to manufacturer, manufacturer says I have to go direct to them so basically just left with a broken item that neither company will take responsibility for - literally a waste of money ordering from there! NEVER AGAIN

*NEVER USE THEM!*

I've been spending months trying to get a RTX 3070, I finally managed to get one and it said there were 10+ in stock. Despite confirming the order and taking £549.99 from me, my order had a 'failure' and the gpu could not be delivered (thus they'd clearly lied to me about the 10+). I've now been trying to get a refund for the past 2 days: they ignore my emails, and when I ring it just asks me to use the live chat; said live chat always says it has no 'agents' available or claims it's transferring me to another agent, in which it says this and doesn't do anything.

The worst customer service I've EVER EXPERIENCED! There are Tunisian sweat shops with better customer service and integrity. Honestly amateur for such a large company and a disgrace to the Curry's' name.

Currys PC World Business has to be one of the worst companies in terms of customer service. Numerous attempts to contact them via telephone, email, webchat, Twitter but almost impossible to contact. If by any miracle, you do get through, then any resolution actions agreed by them result in no action.

They owe me money for an unfullfilled order. I am now having to write off that loss.

Please think very carefully when considering any purchases from them should you ever need to contact them.

Currently awaiting refund for money taken from my account despite the goods not being in stock requested a refund immediately and been given the runaround for the last 6 days. no one answers customers services, no one replies to emails i am told i will be given a credit note which allows me to use my almost £100 to buy something else I do not need! this company is ran by fraudulent sharks, told to fill in a contact form by selcting 'request refund' there is no such for on the Currys business site their phone system gives you the runaround this is theft and a scam/

Ordered 3 items in November which they took full payment for. Only 2 items were then delivered. Couldn't get through by phone so had to use web chat where I was in a queue for over an hour before being transferred to another queue. After nearly 3 hours in total I was told the missing item was stuck in the system and I would be given a refund. I was even given a reference number. A month later, no refund and guess what, I can't get through by phone and constantly stuck in a queue for web chat. Would never ever use this company again.

Absolute fraudulent company!
They advertise as having stock.
Take payment and issue a confirmation of order.
Fail to tell you it is out of stock to intentionally keep hold of your money.
They have no idea when stock will be replenished and STILL advertise the product on their website so other people fall into the same trap!
The product is still being sold and in stock on their website.
I have reported them to Action Fraud.
DON'T BUY FROM THIS COMPANY!

The worst company ever to do business with .
customer service - is there any one who works in this department. dont pick up phone, or online chat.
Been trying to return a good, but cant get hold of anyone.

wish i stuck to amazon, and read trust pilot reviews.
avoid

Made an order, paid and then received email saying "we don't have the item in stock".... OK, so I opted for a refund... I have been asking for my money back for 3 weeks now! DISGRACEFUL!!!!!!!

Some laptops were mispriced, so I took a gamble on them. My card got declined on the second one (by bank fraud check) which is understandable, I sorted it out with my bank and bought the second laptop. Unfortunately, I still got charged for the one that was supposedly declined. Weird.

All my laptops then got cancelled but, no one told me, just stuck on "received". After no word for days I asked live chat and they confirmed cancelled but was in an error state. They gave me the e-mail address to e-mail to sort my incorrect payment and processed a refund. It took quite a few days (within the timeframe specified) but I have all my money back without fuss. Not best experience, but it was a gamble.

Just wanted to leave a review to give others hope that sometimes Customer Services come through, but I'd say going forward I'd pay a bit extra money to avoid the hassle of this company.

I noticed My fridge was damaged the day it got delivered, I have been trying to return it since December!!!
The fridge was marked and i wanted a replacement, I sent several emails with no response, and the phone line is always off!!! How is it a customer service line but they don't even give you an option they just say sorry we are busy right now please call back later... What??? I spoke to two people over a number of days they told me they would send me a return form.... Nothing! I've been online to talk to someone I was waiting forever still nothing! How this company is still in business I will never know!!
Out of principle I want to return it! The fridge was fine apart from the mark! I no longer want a replacement I want a refund!

Ordered a printer, obviously during covid it’s hard having to buy things online and when it arrived we realised it’s not what we want. I filled in the online returns form 2 weeks ago and have heard nothing back. Called the store who said come down, went to the store and they advised I had to fill in the online returns form which I did for a second time. Still heard nothing. Now they are going to come back to me and say it’s gone over the returns time. Ridiculous! Will never be purchasing from them again.

The worst service form any company I have dealt with.
I ordered a product that was in stock, a week later got an email saying no longer in stock. Was told to use the web chat, waited 50 mins then disconected. Phoned 3 times transfered my call and was disconected call back to try and speak to a manger and they hung up on me. Terrible!!!!!!

I place an order for an item they said they had in stock but didn't.

I cancelled and they won't refund me.

You call customer services and the line hangs up. I spoke to sales and they say there's nothing they can do.

No one available of web chat either.

Don't bother using them as I think they are about to close down.

Good companies are customer friendly, not this one! If you do choose to buy from PCW just make sure you don't make a mistake when ordering. It is impossible to cancel even before dispatch. I tried immediately after pressing the submit button but if you can contact anyone you just get fobbed off. Submit a complaint to the CEO and no reply. The only contact is a week after delivery and in my case I have repurposed the item because I don't trust PCW to give me my money back. As said elsewhere avoid like the plague.

AVOID LIKE THE PLAGUE
Paid for a thousand pound laptop today and I got sent my confirmation email for same day collection. I drove to the store and whilst driving I had received and email from currys saying that they had cancelled my order and I quote "no payment has been taken", I decided to pay for a laptop at on scan as currys was not helpful or willing to give any form of explanation about why it was cancelled as manager at the store said he had over 10 available. Tried making payment on scan to find it was declined. After checking my bank account I noticed I am a grand down and it says to currys. Took me (and I s**t you not) 6hours to get through to someone, and it was a matter of getting disconnected, call back, hung up on, call back, told money hasn't been taken then they hung up, call back ect. I still have a grand gone out of my account and to help from currys and having to wait a few days to see if it drops back into my account. I will never ever be making a payment to currys again in my life. This company are literally thieves and take money for no product in return.

Ordered a product which was available at time of order.
a few days later after my money was taken, i had an e mail stating product is no longer available, which was very frustrating,I called customer services and complained and for asked for my money back and was told it would be 3-5 working days to show in my bank account.4 e mails 3 still no reply from and 3 calls later 2 which i got no response and one after 14 working days later response saying that my refund request will be re submitted to finance department and would take 3-5 working days to refund. i am back to square one.
shocking experience, would not use again.