Peabody Reviews 

The friendly yet competent and professional help.

A2B RRG with Gillmartins came today. Clean and tidy, nice brickwork. Professional.

I complained about someone w13 estate house job was sent me by you which was totally wrong job of course.manul Light and why used my email & mobile no. You have to investigate this ASAP. Look like some one in your side of web using my name with my confidential email & name. I am upset & worried.

Wasn't even fixed and should not have been closed.

Well everything I’ve heard about Peabody is true. They don’t care about tenants whatsoever I need to be rehouse due to medical grounds I spoke to a lady there who emailed me medical forms to fill out and seed back ( forms needed to go to a different department by post ) I sent my forms and evidence to them in January not heard anything back from them. I emailed my local MP and apparently my forms and my medial evidence was not received ( yea right) so I forwarded my forms to the email that I had form the lady that was supposed to help and my emails have been ignored. What will it actually take for Peabody to actually do something to help people, having medical needs is stressful enough but Peabody just adds to that stress. Please avoid them it’s not worth the stress AVOID AVOID AVOID

I have been living at this property for over 25 years, in all that time none of the housing officers have ever admitted they made grave errors, I receive complaints from housing officers, letters sent to me, by the housing association, repeatedly complaining about my behaviour, regarding the fact that when I moved into this flat, November 2000, this small block was specifically built for people with severe mental health issues. No-one ever apologies for their mistaskes. I have been a victim of many heinous crimes, that I have to press charges against these criminals, because I wouldn't want anyone to go through what I have been subjected to my entire life. Sadly. Many people I seek help from often use the word "UNFORTUNATELY" so when I hear that word, I know they are going to say something foreboding and tell me they are unable to help.

Zane and Arron came to my place to fix the water boiler. They were not only professional and explained everything to me, but they were super polite, as well. The boiler was fixed in no time. It still doesn't make coffee though.

This Housing Association is horrendous.

I moved into my current property just over a year ago and for the last 9 months or so, I have endured a nightmare neighbour. I have repeatedly made reports of their behaviour to Peabody and my reports are never acted on. I've made reports to the police in which I have sent the reference numbers over to Peabody and they still fail to act. Because of their failures to act, I was physically assaulted and racially abused by my neighbour and their cousin. They were somehow made aware that I was reporting them. They were arrested for this and I immediately contacted Peabody the next day to inform them of what happened. The person I spoke to on the phone didn't seem to care. There was no empathy or compassion nor any reassurance they were taking this seriously.

This neighbour is still living there despite the repeated antisocial behaviour going on and the constant reports made.

I have made a complaint to Peabody for their failures to act on my reports and guess what? They're not upholding my complaint.

I will be going to my MP and taking this further. They need shutting down!

I didn"t get what I want but I was listened to

Have no understanding or any help and now left stuck

I contacted Peabody and they replied quickly although I will not be told of the outcome to which I complained about. But an efficient service and response.

This housing association has rent income collection officer's who issue vulnerable resident's with fictious / false notices of seeking possession (NOP) It's a disguising tactic but not a surprise.

No NOP should contain a witness statement and it should have a court or claim reference number on it.

Please beware and avoid always seek advice as it cannot be trusted.

It will also "block" you if you fail to submit all your request and complaints vis email instead of the portal.

The HOS is well aware of Peabody HA

"0" ratings please Trustpilot

Mahima was very understanding, empathetic to my plight, and the whole wellbeing team was very responsive. Thankyou.

You are absolutely useless Company all you say is to call the number when one calls there is nothing your receptionist or your complaints and monitoring managers can do!!!
Why can’t you solve issues by calling residents and helping them instead of asking us to call when no one comes on line and no one can do anything, solve anything since 4/3/26!!!! THIS IS NOT ROCKET SCIENCE it’s just finishing what they started!!!

YOU ARE ABSOLUTELY RUBBISH

It is your duty to repair damages for such old properties but you are just not bothered hiring contractors like WATES who have COWBOYS working there not interested in working just wasting residents time!!!!

A2B builders were brilliant. Arrived nice and early, fixed my wall and made it look great, then noticed a problem with some paving by my gate and fixed that too. Lovely guys and really professional

They are looking into my complaint which I asked them to do a few days ago. The woman I spoke to on the phone was polite and helpful and took my details.

I received an email from Peabody saying how sorry they were about the problems I am having with vagrants.

So I will have to wait and see how they will deal with my problem.

But otherwise Peabody have been good

It seems that the company expects the leaseholders to do all the work, when they have a complaint

Quick response but no update on what happened ?????????

Left in a property with active leaks from neighbours, asb and threats and lies sent to MP and Ombadsman to cover up there failing. My family put at risk of electrical fire with water leaking into the fuse board and no action taken by peabody to address the issue or decant.As a disabled tenant of over 25 plus years this company has changed ownership 3 times ealing family,catalyst and Peabody only to get worse keep increasing rents and have no safeguarding or care for there tenants. AVOID ANY TENANCY WITH PEABODY YOU WILL BE PAYING FOR ZERO SERVICE AS A TENANT!

The communication and organisation of your company needs an overhaul. Nothing is joined up and a person end up going in circles. I have wasted a lot of time trying to get anything, one thing, done by Peabody to Jo avail.