Peacocks Reviews 

Good service contacting Peacocks via on the online chat regarding a refund. A little slow but my query was resolved easily. Very courteous staff member.

There was an issue with the incorrect delivery address being used for my parcel. I had an online chat with Sakia customer services who immediately corrected the delivery address and I received a immediate update from Evri with the correct address, this only took a matter of minutes.

I was connected quick with Sakia at Peacocks and he sorted out my delivery concerns quickly and politely

Helpful and efficient

sakia has just sorted a delivery problem out for me straight away with no problem

I visited the Letchworth store today and was served by Lesley. She went above and beyond for me to find an item I wanted. The item was out of stock online and sold out in store. She searched for my size by looking at the availability in other stores and found the item at another store for me to collect. The staff in this store are proffessional , polite and patient. Looking for stock in other stores can be a lengthy process due to the system they use but she was only to pleased to help me out. She has reserved the item for me. Thank you so much Letchworth store. I will be picking my item up tommorrow from another branch.

Ordered a blue palm print milkmaid dress , easy to order prompt delivery.A lovely dress nice material,and the fit is brilliant

Just visited the Minehead store where I was served by a very rude assistant. She didn’t greet me at anytime other than to ask if I wanted a bag. She spent the whole of the transaction chatting to her fellow assistant and who she was serving. No smile , abrupt no people skills. I won’t be visiting this store again.

Clothing sizes are wrong, I've always brought clothes from peacocks for years, this year the clothes come up at least 2 sizes smaller, I'm still wearing clothes I brought last year and my size hasn't changed at to take back a few shorts and dresses that were far to small

My return was lost by evri but Brandon fro. Customer service a
Has apologized and is sending d me a refund

I had an issue with an order and the customer service was amazing. They answered my questions quickly and professionally. My query has been resolved to my satisfaction

Spoke via webchat to Sakia about a missing order who advised she would stop the first one and send an express replacement. She was very helpful , polite and understanding, so fingers crossed I get my order soon.

I visited your Dumbarton store on Saturday 23rd May to purchase some holiday clothes. When I reached the till, I commented on a pair of trousers I had selected.

Nieve began chatting with me and mentioned that the trousers came in different colours, kindly showing me the options. Knowing I had a Blue Light Card and would receive a discount, she confidently upsold two additional pairs.

Having worked in retail myself, I wanted to highlight how lovely, engaging, and genuinely skilled she is at her job. You have a little star ⭐️ in the making.

Had great customer service from Fatme-Aicha via email. Very friendly and helpful.

I had a problem with signing into my account so emailed customer services. I had a reply from Tracey very quickly and the problem was instantly resolved.
Excellent service.

Received fantastic customer service today via the online chat with Zahra. I had placed an online order but hadn't received a confirmation email so was unable to track my parcel. In less than 5 minutes, Zahra had located my order and was able to confirm the order number and tracking details also Informing me that my parcel had already been delivered to the store and was awaiting collection.

I recently bought a pair of khaki cropped joggers, I have just washed them for the first time and they have gone all bobbly....they look really awful....only good enough to wear when gardening now ......waste of money .

Just used the Chat option to complain about part of my order which is missing. This is a courier error, not the fault of Peacocks. Zahra was extremely helpful & has sorted out a refund for me

Wrong item received, chat were useless, had to pay for my return and increased postage fees for correct item as it was needed quickly. I was told I could claim for both the refund and the new delivery fee once they had item back. I have now been told I can get a 10% code off a new item but no refund on the latest order!! Very infuriating, lets see how long it takes for them to refund my postage for the return! The top when it arrived was ok shame about the customer service!

I bought 2 tops online knowing that if they did not fit i could return them to the store in Waltham Cross. When i went to the store the manager said that the returns machine had not been working for a few months so i had to send them back by post at my own cost. Why should i pay if the equipment is not working. I found the staff very unhelpful. I then had an appointment near the Hornsey Peacocks so was able to return there. I explained the situation to the manager and he informed me that the returns in WX had been out if action for a year. I rang customer services and they were also unhelpful. Compared to other shops like M&S who value their customers Peacocks is awful. Before you buy on line make sure you are able to return to a store