Peacocks Reviews 

Purchased a e-gift card to send to my daughter's mum for mother's day ,the link to claim it doesn't work and I've rang multiple times only to be fobbed off ,it's been 10 days now and I've had no communication from them, !!! I've now reported it to the ombudsman

very disappointed. bought a pair of boots in january 2026 in store , boots fell apart within a few days. i emailed head office customer services to complain. i asked for the boots to be repaired or replaced. given royal runaround . told as a physically disabled customer to go back to the shop notwithstanding the shop closed . pointed this out. told to go to anther store . i did. as i only had the bank receipt . told to email head office again. staff at the store very helpful and pointed out the series number of boots. so provided the information again. still no refund. staff very pleasant but i am left with boots i cannot wear. endless same emails. very pleasant but..../ ceo did not bother once to reply.

Peacocks store in Tonbridge.

This is following an incident of two white women discriminating based on religion and looks. They followed my friends around the store the minute they walked in- very disgraceful. To think these events are still occurring in 2026 is very upsetting. Trust me when I tell you nobody stealing your ugly horrible clothes. I hope they get fired and have horrible days ahead

Would give zero stars if I could. I am extremely disappointed with how a serious incident involving my young child was handled at this retailer.

While in the children’s clothing section, my two-year-old daughter was injured by a low-positioned clothing fixture, resulting in a cut to her chin that bled heavily. What followed was a complete lack of appropriate response from staff.

There was no accessible first aid kit on the shop floor, no trained assistance offered, and no proper first aid provided. I was given a single loose plaster from a drawer, with no assurance it was sterile, and no checks regarding allergies. No accident report was completed at the time.

The following day, I returned and found that the area had not been properly cleaned or addressed, which I found very concerning from a safety perspective as my daughters skin was still on the fixtures.

I submitted a formal complaint and was advised I would receive a response within 28 days. That deadline has now passed, and I have received no response a week on.

I will be escalating this to the company director and HSE.

As a result of this incident, my daughter has been left with a visible scar, and I am currently seeking medical assessment regarding its permanence.

I would strongly urge the company to review its health and safety procedures, staff training, and incident response protocols—particularly in areas intended for children.

Very disappointing experience.

The shop assistant in Ridgeway, Plympton was friendly and took the time to fold my items neatly and precise I thanked her for folding them so neatly and she replied "I always do" I told her she folded them the way I do at home.

Customer service via live chat has been excellent. Brandon was really helpful today.
Unfortunately, Evri delivery service let them down yet again but not delivering my order

Query over an order. Used online chat. Did not have to wait long and it was resolved quickly, professionally and politely great job 👍

Contacted for refund, spoke with Brandon on Webchat very helpful.

Fatme-aicha on the web chat line sorted out my refund after the parcel went missisng

I had an online web chat with Fatme-aicha this morning and she couldn't have been more helpful! thank you so much for assisting me with my query.

Returned online item to store for a refund. System not working, issue with Head Office. Was told I could post back, I would have to pay postage! Went on holiday for a week. On return took item back to store. Still not possible for refund in store. Sent email to customer care email address, assured refund would be sent. Still waiting. Seems Peacocks are more than happy to take your order but not so great at refunding when returning. Please do not order online from this Company.

I dealt with Brandon on Chat facility. He was extremely helpful and patient with me, explaining everything I needed to know. Excellent customer service.

Used Web chat to solve a problem with my order. I was connected to Brandon. He was very helpful and sorted the issue within 5 minutes. Great customer service.

Spoke to Brandon via the online chat function regarding a delivery. Brandon was efficient and managed to arrange a redelivery. Very quick and easy to do and Brandon was very helpful.

A recent order was missing an item of clothing so I used the online web chat to seek advice and a solution. I was chatting to Harrison, and despite the bad connection and having to restart the chat. Harrison was very polite and patient. We resolved my problem the missing item was refunded. Thank you for excellent customer service.

I had trouble with a order and Brandon was really nice and helpful as I had missed the first part of my address by mistake ( long story ) don't do this normally) it took seconds for him to sort it .first class service.

Great customer service from Brendan today. He sorted out the account issues.

So after writing a positive review because I thought my order issue had been sorted I’m now writing a negative one as my order still hasn’t arrived 2 weeks after I ordered it and no one seems to want to email me back to sort it. I used to buy a lot from this company and had no issues but the way my current problem has been handled is atrocious and I shan’t buy from them again. I have now asked for a refund and have been ignored. Not sure what has happened to this company but I’m surprised it’s still going. Why Louise Rednapp works for them astounds me!

Excellent customer service promised me a refund immediately. Let’s hope it happens.but itnis Friday the 13th

I placed an order but didn’t receive any email confirmation or any email about updates to my order. I contacted the chat and Brandon promptly resolved my issue. He sent me the missing emails so that I would know about my order.