Pearson VUE Reviews 

this is what happens when a bunch of ppl have the monopoly on being the trusted platform whee to pass the certifications exam, 1 star rating from many users, still they are the trusted platform to pass certifications exam, always failing at system test - video streaming check, tried every step but nothing worked, a waste of time, money and energy

This company is a borderline scam. I've been trying to cancel my test for 2.5 days. The site will not give you a contact number. EVERY link on the site simply sends you to a FAQ page- every link on that page sends you to the beginning of the FAQ page. Spent 1hour and 17 minutes on hold with a representative coming on every 3-5 minutes saying "we are next in line" Complete BS

Absolutely do not recommend. Wasted my time. I studied and crammed for weeks just for the technology to not work. Then customer service did nothing to assist me.

I think Pearson VUE legitimately might be a scam. Partner lost $100s attempting to take a certification test because od THEIR technical errors. All customer service numbers listed are either fake or take you in circles and the “help chat” claims to be a real person but is definitely nothing but bots. DO NOT USE THIS SERVICE if you don’t want to lose money.

GO IN PERSON do not trust the online exams, It was the worst experience I have ever had. I was on time, I took photos of my surroundings as requested and they told me the photos of my desktop were too dark, so I took them again with more light even opened all the windows and again they said they were still too dark all the sudden I got a popup that stated I would have to reschedule. So after going thru this twice. I wanted to go in person but their website would only give me the online option. I looked on their website to find a phone number and couldn't. so I search with Chatgpt and finally found one. The lady on the phone did not speak English well and I didn't want to offend her, but after the 4th time trying to understand her I had to ask for someone else. They put me on hold for 40 minutes they hung up on me. I called back and still got the run around.

If I could give a 0 score I would.
This site is a scam. Still waiting for money back for exam I never took.
Criminals

Terrible experience. On Vue is clunky and hit or miss, communicating in English is difficult and there is no customer support. I wouldn't use them again if I didn't have to. Test in person if you can. Their online testing is bad.

Pearsons vue liverpool and Oxford MLAT 24 Oct 2025. Brilliant experience, kind and helpful staff. Can't fault them

If I could give it one star I would. I logged in before my exam and waiting in a queue so long that it kicked me out before my exam and told me to reschedule. For someone with small children who had to hire sitters and prepare for this exam this is unacceptable. Over twenty minutes to check my id and photo to get logged into an exam and ultimately I was unable to write it.

Sat two other exams with this company and both times I didn't have speakers (who uses speakers in 2025) and they were happy to proceed and let me sit the exam. Yesterday no speakers, and the proctor closed the exam without even letting me talk to him. Customer service is absolutely useless. They will not give you the time of day or listen to what you are trying to tell them, and then my appeal email rejection says that my internet was not good enough, yet my issue was with not having speakers. I recommend people avoid this company when booking an exam.

This has been the most horrible experience I’ve ever had with a testing company — Pearson VUE is absolutely awful.
I took my exam at their testing center a week ago, and I STILL don’t have my results. My exam has two parts: the State and the National. I already passed the State portion earlier this year with PSI, so I only needed to retake the National portion.
Before scheduling, I even called Pearson VUE and was told to take just the National portion and stop after that. But when I showed up at the testing center, the staff acted like they had NEVER heard of anyone doing that before. The proctor had no idea how to close out my test and told me to “call Pearson VUE” for my results.
Now, my account says “delivery failed,” and Pearson VUE keeps giving me the same runaround — “We’re working on it,” “You’ll get an email soon.” It’s been seven days. Nothing. No results, no follow-up, no accountability!!!!
To make things worse, I can’t even reschedule because my account says I have an “open registration.” So I’m completely stuck while they figure out their own mess!!!!!
I’m now reaching out to my state commission to file a formal complaint and beg them to go back to PSI. Pearson VUE’s customer service is nonexistent, their communication is terrible, and their testing process is a disaster.
If I could give them negative 10 stars, I would. Absolutely unacceptable.

Scheduled an online exam. Passed the system test, but the OnVue app got stuck at "loading..." even after rebooting system and trying all sorts of suggestions mentioned online to fix it. When I finally was able to launch the app, it was 15 minutes after my scheduled time and I was not able to proceed.

I spent 45 minutes with the online Pearson VUE support, repeating questions over and over, which were just dodged. I was not provided with any assistance whatsoever. The representative, Doe, briefly filed a "case" but refused to send me a confirmation e-mail of the case. Moreover, the Doe declined to confirm in writing that she or he was unable to help me log in and take my exam.

Bad experience please don't trust this branch i booked myself my test i going before start my test 1 hours they sad some issues on my account they give me ref number and phone number they said i call and explain after i call and explain they said give me 2 day now i received email again booked your text they take my all money i contact my bank today i need back my mony fully refund.

Pearson VUE Croydon.

AVOID, please do your test elsewhere, I did my B1 test here but before any review let me tell you that yes, I passed first time in spite of the issues with this center.
Now, the staff was ok but there is no organization when it comes to queuing, when you arrive they tell you to have a seat but then no one call your name to be seen in a arriving order, I believe that they expect everyone to be polite but thats not the case, that is not the biggest issue but is still annoying.
The test room has the worst possible conditions, the headphones do not block the sound at all the cubicles do not block any noise with around 15 people all reading very similar texts at all given time when you need to concentrate and repeat what you listened on the headphones, I did point out to the chaperone about the distraction this was causing but the answer I got was that the distraction is part of the test. The room is too small for the amount of people and you have a similar experience to that of a call center the only difference is that here what you need to ear matters.
This method of testing needs to be assessed by the home office as this is not fit for purpose.
Please check other places for your exames and unlike me please read reviews before booking.
Hope this helps someone.

Stressful experience
Book test day one could get online test program running had to reschedule
Day two just managed to gef program working after uninstalling drop box 1 min before test started
Then dogs can into room 3 time and I wa. Kicked of the course and forced to pay £2- to try again. Scan rip off unprofessional

Please hire someone that can speak English clearly. It’s impossible to understand your current employees. It’s irresponsible to employ someone who cannot communicate with your customers.

Went through the entire pre-check process for the test. I went above and beyond to make sure my area met the criteria. There were no issues during pre-check, or when I was reading and agreeing to the disclosures. This was a lengthy process and there was ample opportunity to address any issues on behalf of the proctor. Shortly after I start my test, the proctor informs me that I’m not bright enough. They won’t stop the time, and I’m required to fix it without leaving the area. My room was lit by an overhead light and my monitor was on max brightness. I removed everything else due to the rules, so these demands were impossible to meet and clearly not my fault. The proctor refused to let me speak to a supervisor, pause the timer, or reschedule and promptly canceled my exam that I cleared the day for. They gave me a case number and after reaching out to customer service, which had major language barriers, I was informed there was nothing they could do and the review process will take three days. Long story short, they failed to correct issues before the exam started, interrupted the exam with no possibility of stopping the time, or any real ability for me to troubleshoot the issue due to their restrictions. Now I’m out the cost of the nearly $300 exam voucher and the day I set aside to take the test.

Terrible Experience !! on 12th October 2025.
Candidate ID : a9WRf00000026fnMAA


First on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!



I have logged 30 minutes before today's exam. I have done all the checking requirements.
1- Selfie
2- Photo of ID (back and forth)
3- Photo of my desk space (right, left, behind, in front) in which I will take my exam

-> Then a first call from an agent (a lady) came asking me to "remove all my items on the desk (a cup , some salesforce goodies) »
After that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.



After I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus. 



So I started to speak in the recorded camera, until another proctor (a guy) got in touch with me.
Telling me this. « I had also to clean the row below my desk space (like folders and other working items) » I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).



He pressured me into doing it saying he will revoke me from the exam (the first threat).

So I removed all my space in another room (please see below the image). This became so stressing and made me totally unfocus to the actual exam.

But THIS IS NOT IT.
I did it follow all the instructions, BUT the proctor came back to me with this "There are many people walking behind you".
I explained to him that the "many people" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.

I asked about the possibility that she might come once during the exam to do her needs. 

He concluded that I should let he know to not come during the exam during.

I SAID OK !

Meanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me « Don’t come nearby even if you have a need for the bathroom ».



When I came back and sat, I accepted the last exam conditions then started to answer the first questions.

I then received this message « Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. »

WHAT EXACTLY IS THE POINT mistreated your actual customers like this? 
I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.


I paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug .

Terrible Experience !! on 12th October 2025.
Candidate ID : a9WRf00000026fnMAA


First on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!



I have logged 30 minutes before today's exam. I have done all the checking requirements.
1- Selfie
2- Photo of ID (back and forth)
3- Photo of my desk space (right, left, behind, in front) in which I will take my exam

-> Then a first call from an agent (a lady) came asking me to "remove all my items on the desk (a cup , some salesforce goodies) »
After that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.



After I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus. 



So I started to speak in the recorded camera, until another proctor (a guy) got in touch with me.
Telling me this. « I had also to clean the row below my desk space (like folders and other working items) » I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).



He pressured me into doing it saying he will revoke me from the exam (the first threat).

So I removed all my space in another room. This became so stressing and made me totally unfocus to the actual exam.

But THIS IS NOT IT.
I did it follow all the instructions, BUT the proctor came back to me with this "There are many people walking behind you".
I explained to him that the "many people" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.

I asked about the possibility that she might come once during the exam to do her needs. 

He concluded that I should let he know to not come during the exam during.

I SAID OK !

Meanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me « Don’t come nearby even if you have a need for the bathroom ».



When I came back and sat, I accepted the last exam conditions then started to answer the first questions.

I then received this message « Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. »

WHAT EXACTLY IS THE POINT mistreated your actual customers like this? 
I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.


I paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug .

I had an exam on OnVUE and completed the pre-check which went through perfectly. When going into my exam, I was #1 in the queue and waited 20 minutes for the proctor to come on. He told me that I needed to upload an ID photo and to exit the system and come back in. I tried again and there was no option for an ID photo so I waited 25 more minutes for the proctor to come back on and say the same thing. I called customer support and they told me that they are revoking my exam and not allowing me to reschedule because I was so late. I was NOT late but due to the technical error, I now have to pay to reschedule my exam.