We ordered a heated LED bathroom mirror with a promise of next day delivery. When the item did not arrive I called Pebble Grey - and spoke to a real person in the Customer Service Dept... very old sch... See more
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Review summary
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The cabinet arrived on time and was in the best protective packaging I have ever seen. There were numerous fragile glass stickers on it but then when you opened the box it was like a Russian doll as y... See more
First mirror arrived in badly damaged packing. Photos taken and also of broken mirror. Was easily reported and second mirror sent immediately. This arrived safely. Great service, great product and l... See more
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
Company details
- #64 of 107 best companies in Bathroom Renovator
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14k reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Customer Service could help more
Customer Service could help more ,
Ordered what I thought was a universal mirror cabinet ,
I asked just to just change it for correct one , but they would not help me trying to return it or replacing it .
There was no way on the description that it was not universal , didn’t even say on the box .
The actual mirror cabinet was just what I wanted , but I wouldn’t buy from them again due to lack of customer service .
13 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your experience. We do appreciate how frustrating it must have been when the mirror cabinet was not suitable for your needs.
We would like to clarify that the item purchased was not advertised or described as a universal mirror cabinet on our website. We always aim to ensure that product specifications are as clear and accurate as possible to help customers choose the correct item for their requirements.
That said, we’re pleased to hear that you were happy with the cabinet itself, and we’re sorry that the outcome of your enquiry with our customer service team has left you feeling this way.
Thank you for taking the time to share your feedback.
Kind regards,
Pebble Grey
Excellent choice
Excellent choice, good prices and fast delivery.
Lovely mirror. I’m very happy and would purchase from this company again.
9 February 2026
Unprompted review
Reply from Pebble Grey
Good morning Kate,
Many thanks for leave us a 5* review.
Kind regards,
Pebble Grey
Absolutely a dodgy company
Absolutely a dodgy company. First, they rejected the return claiming the not wanted option was not selected instead of inadequate quality, and when I raised it again, they said it was beyond the 14-day period. I will now have to raise a complaint with Trading Standards and my credit card company.
17 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
We’re very sorry to read this and appreciate you bringing your concerns to our attention.
We certainly don’t aim to make the returns process difficult or dismiss any quality-related issues. Our policy does distinguish between returns due to a change of mind and those relating to a potential fault or quality concern, which are handled differently. If there’s been any misunderstanding around the reason selected for your return or how this was assessed, we’d really like the opportunity to review this again.
Please could you contact our customer service team directly with your order details so we can take a fresh look at the case and clarify what options may still be available to you? We’re committed to resolving matters fairly wherever possible.
Thank you for your feedback.
Kind regards,
Pebble Grey
Great quality mirror poor delivery company
Great quality mirror, very easy to fit. Came well packed, only let down by the courier company who left the parcel out in the rain nowhere near our house.
6 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback!
We're delighted to hear that you're pleased with the quality of the mirror and found it easy to fit, as well as that it arrived well packaged.
We're very sorry, however, to learn about your experience with the courier. Parcels should always be left in a safe and appropriate location, and certainly not exposed to the weather. We’ll be sure to pass this feedback on to the delivery partner to help prevent this happening in future.
Thank you again for taking the time to share your experience.
Kind regards,
Pebble Grey
Unfortunate mounting design
I love the mirror itself. I foolishly asumed all sizes of mirror, having checked a couple, would get the same bracket design but now know this large mirror has the hardest type to get right, with no side to side wiggle room and making it the hardest to line up onto screws are in the wall. My wall now looks like a machine gun training target because of all the trial and error needed. The wall mounted bracket type which the mirror can pop onto then slide somewhat for fine tuning would have mitigated this completely. Not helped by my awkward location for the mirror, fitting into a tight space. But I've seen easily as large mirrors on those more forgiving brackets so not sure why this design decision was made. Got there in the end, love it, but hanging it was not for the faint hearted!
16 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your detailed feedback!
We’re really pleased to hear that you love the mirror itself, although we’re sorry to learn that the installation process proved so frustrating.
We appreciate your comments regarding alternative mounting systems that allow for a degree of fine tuning once in place. This is valuable feedback and something we’ll be sure to pass on to our product team as we continue to review and improve our designs.
We’re glad you got there in the end and that you’re happy with the finished result, but we completely understand that the process wasn’t as straightforward as it should have been.
Thank you again for taking the time to share your experience.
Kind regards,
Pebble Grey
Fabulous LED battery powered mirror
Fabulous LED battery powered mirror. Delivery was super quick and installation was really easy. Would definitely recommend for bathrooms (or anywhere) where a mains powered one is not an option.
2 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your lovely feedback! We're thrilled to hear that you're pleased with your LED battery powered mirror and found the delivery quick and installation easy. It's great to know it's the perfect solution for spaces where a mains powered option isn’t available. We really appreciate your recommendation and hope you enjoy using it for years to come!
Many thanks,
Pebble Grey
Reply from Pebble Grey
Good morning,
Thank you for your kind review! We're delighted to hear that you're happy with the mirror and found it to be great quality and value for money. We really appreciate your support and hope you enjoy using it!
Many thanks,
Pebble Grey
The product is good quality and was easy to install.
The product is good quality and was easy to fit. It was also delivered promptly. Very pleased.
10 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback! We're so pleased to hear that you found the mirror to be good quality and easy to install, and that it arrived promptly. We're delighted you're happy with your purchase, thank you for choosing us!
Kind regards,
Pebble Grey
Very nice mirror with led lights and…
Very nice mirror with led lights and lithium ion battery. Unfortunately it is not a bright enough led to shave by. This was my reason for the purchase initially. I will have to pay an electrician to hard wire a light above this mirror. Comments I read were a bit misleading.
12 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback. We're really pleased to hear that you like the mirror. We're sorry to learn that the brightness hasn’t quite met your expectations for shaving, as we understand how important this was for your intended use.
Your comments are very valuable to us, and we’ll be sure to take this on board when reviewing how we present product details and customer guidance. If there’s anything we can do to assist you further, please don’t hesitate to get in touch with our customer support team.
Kind regards,
Pebble Grey
Nice mirror for the downstairs loo
Nice mirror for the downstairs loo. Very well packaged and super easy to put up.
6 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely feedback! We're glad to hear the mirror was perfect for your downstairs loo and that it arrived well packaged. It's great to know you found it super easy to put up too – enjoy your new addition!
Kind regards,
Pebble Grey
not fitted
i have not fitted them but they certainley look the part. Fast delivery and well packaged as it was glass. Thanks
9 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your kind review! We’re glad to hear the item looks the part and that it arrived quickly and well packaged. As it’s glass, we take extra care with packaging, so it’s great to know that came through. We hope fitting goes smoothly, thanks again for your support!
Kind regards,
Pebble Grey
Grace LED Bathroom mirror cabinet
Bathroom cabinet ordered without any issues, delivered promptly. We are delighted with it.
24 January 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely feedback! We’re pleased to hear your bathroom cabinet ordered smoothly, arrived promptly, and that you’re delighted with it. Thanks for choosing us — we really appreciate your support.
Kind regards,
Pebble Grey
Excellent Company to deal with
Excellent Company to deal with. Placed order and item received following day. Unfortunately item was damaged which we reported and a replacement was received the following day. Brilliant service, well done to all at Pebble Grey.
3 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind review. We’re delighted to hear you were pleased with the speed of delivery and how quickly we were able to resolve the issue. While we’re sorry the original item arrived damaged, we’re glad our team could get a replacement to you the very next day.
Your feedback means a lot to us, and we’ll be sure to pass your comments on to the whole Pebble Grey team. Thank you again for your support.
Kind regards,
Pebble Grey
What a beautiful mirror
What a beautiful mirror, looks great and exactly what we wanted. Well packaged and easy to hang. Delivery within 2 days
19 January 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your wonderful feedback! We’re thrilled to hear that your mirror looks great and met your expectations. It’s also great to know that it arrived safely, was easy to hang, and delivered quickly. We really appreciate you taking the time to share your experience!
Kind regards,
Pebble Grey
Good delivery in sturdy protective…
Good delivery in sturdy protective packaging. Lovely product
7 February 2025
Reply from Pebble Grey
Good morning,
Thank you for your kind feedback! We’re delighted to hear that your product arrived safely and that you’re happy with it. We appreciate you taking the time to share your experience and hope you continue to enjoy your new mirror.
Kind regards,
Pebble Grey
Delivered us a broken mirror three times
Ordered a round backlit mirror and it arrived smashed. I told customer services and I said it wasn't adequately protected (it was just in a bag inside a thin cardboard box) but they still sent a replacement (which was smashed) then they automatically sent us third smashed mirror without giving us a chance to opt for a refund. Incredibly frustrating experience and customer services seemed to have no authority to even help.
22 January 2026
Unprompted review
Reply from Pebble Grey
Good morning,
We’re very sorry to hear about your experience and sincerely apologise for the repeated issues with your mirror delivery. Receiving a damaged product is frustrating enough, and we completely understand how upsetting it must have been to receive multiple replacements that were also damaged.
I will certainly pass your feedback regarding the packaging to the product team, however I would like to reassure you that our products/ packaging go through stringent checks before arriving to us.
We regret that this experience caused you so much inconvenience and disappointment, and we appreciate you taking the time to share your concerns.
Kind regards,
Pebble Grey
Item come damaged and only realised…
Item come damaged and only realised after I waited till my bathroom was installed and opened the box 30 day no refund to be aware
10 November 2025
Reply from Pebble Grey
Good morning,
We’re very sorry to hear that your item arrived damaged and that this was only noticed after installation. We completely understand how frustrating this must be, particularly given the timing and the effort involved in installing your bathroom.
Our policy requires any damage to be reported within 30 days of delivery, which unfortunately meant we were unable to offer a refund in this case. We appreciate that this policy may not have felt flexible in your situation, and your feedback has been shared internally to help us better communicate and support customers in similar circumstances.
We truly regret that this experience caused you frustration and disappointment.
Kind regards,
Pebble Grey
Damaged Goods/Terrible Customer Service/ - Don't Buy
Sadly, this is not a reputable company, and you should avoid it.
The items were delivered with clear external damage to the boxes. On opening, broken glass was found inside the units, still wrapped, along with damage to glass shelves and side panels caused by internal movement during transit.
I notified the company immediately on delivery and provided photographic evidence.
The internal packaging was inadequate and wholly insufficient to protect fragile components. The damage was clearly not incidental. Because the external damage did not fully reflect the internal issues, and with two electricians already booked, I elected to proceed with installation. The damage was confined to internal side panels and the edges of the glass shelving and was not fully visible once installed if viewing straight on.
It also seemed unreasonable and wasteful to return the units purely to have them destroyed, particularly given the environmental impact this would have.
I supplied pictures of the damage before installation, but they tried to imply that this could have happened during installation. Obviously, I reminded them that they had pictures of before installation, so they stopped that avenue.
I proposed a pragmatic resolution: a 30% refund across the total order of two units, which cost £700. This was declined, and I was instead offered 10% off a single unit, equating to £35, despite clear photographic evidence of damage to both units.
Initially, there was no refund, then, charitably, they decided on £35. So basically, I am being punished for being a decent human being!
Customer support has been dismissive and unwilling to engage constructively. They clearly don’t want to talk to you; they just want to send emails.
These guys do not run like a family business, and I wonder how valid their guarantee will be!
This experience reflects very poorly on the company’s quality control, packaging standards, and after-sales support.
Based on my experience, I would strongly advise against purchasing from this company
19 December 2025
Unprompted review
Reply from Pebble Grey
Good morning,
We’re very sorry to hear about the issues you experienced with your order and sincerely apologise for the frustration and inconvenience caused.
We fully understand how upsetting it must have been to receive multiple units with internal damage, especially when the external packaging did not clearly indicate a problem, and you had electricians booked for installation. Your concern about environmental impact and practicality in handling damaged units is completely valid.
We also regret that our initial offer did not meet your expectations and that our communication came across as dismissive.
I can see that we have now reached an agreed solution with yourself, and the case has been resolved. We thank you for your patience and for bringing these issues to our attention.
Kind regards,
Pebble Grey
Awful customer service agents Louisa,Evie and Kelly
Like many before me have stated the customer service team are an absolute joke.I purchased a mirror before Xmas and after about a week or being installed by an electrician it became faulty which is not the companies fault I understand so I sent the relevant info and video and they agreed to replace it but unknown to me the 800mm mirror I originally order was out of stock and wouldn't be back in so they said I ordered a 600mm as a replacement LOL (why would I even do that when the holes are pre drilled for an 800) so they said so they said my only option was to send the 600 back for a refund but I didn't want a refund i wanted an 800mm mirror as a replacement which the wouldn't do as the next alternative was £32 more expensive and they wouldn't replace it.i don't think the understand the customer very well as the faulty mirror needs replacing by an electrician when it arrives this already is an additional cost because the 1st product is faulty
Joke of a company which is a shame as the price and product was actually nice
13 January 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation caused and for the confusion around the replacement options offered.
We fully understand why receiving a different size mirror was not a workable solution, particularly when the original 800mm unit had already been installed with pre-drilled fixing points and required an electrician.
While stock availability can sometimes limit replacement options and cause inconvenince, I can see that my colleague offered a refund so you could then purchase the required mirror.
It’s disappointing to hear that this experience overshadowed what you otherwise found to be a good product, and we’re sorry that we were unable to resolve the issue in a way that met your expectations. Your feedback has been shared internally, as it highlights important areas where we need to improve, particularly around fault handling, replacement processes, and communication.
Thank you again for raising this with us, we truly regret the frustration caused.
Kind regards,
Pebble Grey
Avoid at all costs.
Avoid at all costs.
Customer service is none existent and the delivery service is beyond a joke. Been promised my item on 3 separate occasions and been rescheduled all 3 times.
Finally settled on a refund
13 January 2026
Unprompted review
Reply from Pebble Grey
Good morning,
We’re very sorry to read this and sincerely apologise for the repeated delivery failures you experienced. Being given multiple delivery promises that were not met is unacceptable, and we completely understand your frustration.
This is not the standard of service we expect from either ourselves or our delivery partners. We regret that the situation ultimately led you to request a refund rather than receiving your item, and we’re sorry that we were unable to restore your confidence before that point.
Your feedback has been shared internally, as issues like this highlight where improvements are urgently needed in communication and delivery coordination. Thank you for bringing this to our attention, we’re sorry for the inconvenience caused.
Kind regards,
Pebble Grey
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