Pedal On Reviews 

Giant road bike great company to deal with very helpful before and after many thanks 👍👍

Competitively priced, arrived quickly

Saved my ride! Shipped immediately and received next day.

Mixed experience for me.

Ordered a road bike in June 2024. My bike arrived fast but scratched. Was offered a fair resolution. Podium points are a perk. Bike has performed well.

Now in the market to upgrade. Because of the way Pedalon handled my first purchase it made sense that I consider them again. My initial inquiry was met with enthusiasm and advice. I since replied;

''Hello, after some research I'm now leaning toward the Defy with Di2, and preferably some slightly deeper carbon wheels. The Advanced 0 is ticking boxes. I don’t really like bright colours though. My Domane is matte black and I really like the darker colour. I’d prefer something dark / more mute if possible (black/grey), preferably gloss instead of matte this time. Do you offer any opportunity to try bikes at your store? I’ve had a look at the Defy geometry and a Large is very similar to my 58cm Domane. That said, I would be curious to try an M/L''

This time the response was from a different person. They got my name wrong and offered no guidance on inventory, nor did they bother to provide me with any advice or recommendations for suitable alternatives;

''If the roads are dry and you are willing to sign our terms and conditions, you’re welcome to test ride bikes. Can’t do anything about the colour of Defy though''

Most inviting!

The bike I expressed interest in is available in various builds and colours, the majority of which are muted gloss finishes. That said, Giant has quite a confusing model lineup.

Pedalon don't appear to have the want or need to deal with repeat custom however, which is fair enough. But bikes are expensive and rapport goes a long way.

I’ve since discovered that I can purchase the bike direct from Giant at the same price, and with free returns.

Great service, great price, thanks to Paul in on line sales for sorting everything out.

Amazing bike shop.
Bike knowledge and accuracy is outstanding.
Always been able to help me out when I have a problem.
Great staff and no I don't work at the shop.
Staff are so helpful I drive 40 minutes to go to this shop over others in my area.

I've bought a couple of bikes from Pedalon over the last 12 months and each time the overall service and attention to my needs has been fantastic. Both Ben and Matt in particular took the time to understand what I was after and make recommendations to suit and never any 'hard sell' as you can sometimes experience in some stores.

Excellent service from Pedal On. I ordered a Giant bike on line and wanted to use a cycle to work scheme. The instructions were clear on how it would work, and I was able to reserve the bike with a refundable deposit. Once the voucher was shared with them the bike was prepared and shipped in a couple of days. All in great service.

⭐⭐⭐⭐⭐

Exceptional Service at Pedalon!

Paul at Pedalon is truly outstanding - he's not just Employee of the Month material, he's Employee of the Year! He went above and beyond to help me find exactly what I needed, offering expert advice and taking time to explain all the options. His product knowledge and genuine enthusiasm for cycling made the whole experience exceptional.

The shop's selection is impressive, with a fantastic range of:

High-quality bikes
Premium components
Essential accessories
Cycling gear

Their price match guarantee sets them apart from competitors - I found a few components cheaper somewhere else, and they matched it without hesitation. The value you get here is unbeatable, combining competitive prices with exceptional expertise.

What really makes Pedalon special is their commitment to customer service. Paul spent a lot of time helping me select the perfect accessories to ensure everything would properly fit onto the bike. This level of dedication is very rare in retail today.

Highly recommend Pedalon for both serious cyclists and casual riders. With staff like Paul and their comprehensive selection, they've earned a loyal customer. The combination of knowledgeable service, competitive pricing, and extensive inventory makes them the go-to destination for all cycling needs.

Great company

Ordered Thursday, dispatched Friday, delivered Saturday. Great service and price, thanks a lot.

Communication was great
Delivery on time and well packaged
Overall very pleased with service

Brilliant service. Very helpful and full refund when i ordred the wrong stem. Will always try to shop fir bike gear from them from now on.

Helpful sales team and very prompt service
Would recommend

Product in stock and quick despatch,can’t fault the service.

I bought my liv bike a year ago and had amazing service then and when ever go back for bits and bobs it’s always a pleasure! Great service friendly knowledgeable staff , thoroughly recommend them

Ordered a bottle holder arrived quickly and in perfect condition.

Recent bike purchase online. All calls prior to the purchase were dealt with by a friendly knowledgable person that answered all queries superbly. Bike arrived well packaged with minimal work required by me(handlebars only). 5*

Easy ordering on website found what I wanted very quickly and speedy delivery excellent many thanks

The torque wrench arrived quickly and was a good price. We would certainly use Pedal On again.