Pegasusairlines Reviews 83

This airline made me miss my flight back home to Stockholm, it made me lose a day of work and a lot of money. I was denied boarding claiming that I needed a pcr test as I have been a resident in Sweden for 3 years. According to the Swedish Police (polisen.se) swedish citizens and residents do not need pcr test to enter Sweden. I have Italian passport that shows my residence in Sweden on the second page and I also showed an extract from the Swedish Population register (personbevis) with my Swedish personal number and my residence. Even so, they denied me boarding, since according to them I need a resident card, since European citizens cannot access it and we don’t need it. The airline staff is very ignorant and they are not informed about the laws of the destinations they operate and they don't know about the EU laws for European citizens. I would not recommend it even to my worst enemy.

PNR Ref: 11S82E
now this explains overall customer service how discussing.

booked two tickets for 2 relatives
first one had to be cancelled due to the names being spelled wrong.
so i rebooked again and they provided with same PNR number for both Flights and when you check that reference it shows the only 1 previous booking that has cancelled and therefore cannot even get a refund because according to Pegasus the new reference doesn't exist.

I have flown frequently with Pegasus over the past 12 months. i was slightly worried because of the reviews but I really cannot compare my experience with others. Staff are very friendly. and helpful and flights are on time, cabins clean. Any flight cancellations through covid have been refunded or rebooked without any problems. i would recommend them.

Flight like a bus. Everything is money for this company.

After a mix up with our dates of birth when booking a trip, I contacted customer service.
After some emails back and forth, this problem was resolved quickly, effectively and for FREE. In this day and age where, for every gram too much and every letter wrong, you can get charged crazy amounts of money, a real relief. 10/10

I booked a flight on 20 June last with Pegasus and was canceled within a few hours.
After requesting a refund I received an attachment from Pegasus from the Turkish government that the refund will start after 2 months. Despite the ridiculous regulation the airliner should refund the money within a period of 6 weeks especially when a trip was canceled so fast.
After many complains I received on 28 August 2020 an email that the refund will start at 18 October 2020 and will take 7-10 business days?
When they do this it’s 4 months! after the cancellation and even didn't keep their ridiculous two-month promise.
The regulators should check these practices and put severe sanctions on this !!

Very disappointed with this airline, my flight was cancelled on many occasions due to COVID 19 they advised me to change my ticket to open ticket now that I want to reissue the ticket they are telling me I should pay the fight difference because I turned it to an open ticket.. I have been advised I cannot speak to a manager. Unbelievable

They did pay my money full refund..thank u

Betrug! Scamming Airline!
Charged flight, did not allow boarding.
Ground Air Stuff is outsourced.
Support Hotline is accepting complaint only after 3rd call.
But did still not refund. No infos from Support. After 4th call we found out that they decided to give a voucher (valid only 4 months...) and did not infor or contact us.

PooR Customer service!!!!

No refund and it s been 3 months after they have cancelled my flight.

I spent lots of time and mobile credits to talk to them but it seems like no answer and no keep up and nothing.

My flight from Istabul to Milan of April 13 was canceled by Pegasus Airlines more than a month ago.
It is since then that I am trying to be fully refunded but no answer from Pegasus Airlaines to my queries made to their call center by phone (now do not answer at all to the phone) and by internet.
What's happening?
Do they think I will fly again with them if they do not refund me?

Will not refund my money for a flight THEY cancelled ...
Keep fobbing me off ..reported to credit card company ...

In website, too book a ticket takes at least one hour. That is something crazy, nothing is clear

Worst airline ever

Reservation no:  GGTUAC

DO NOT USE THIS COMPANY!

I have booked flights to Turkey and have not received any confirmation emails, over a week since booking and NOTHING. The flight is in 3 days! Payment has been taken yet they cant even set up any kind of email notification service on their website. Laughable!

I also signed up to the BolBol rewards, another JOKE, as after inputting all of my information and verifying my email address etc, it wont even let me login, stating;
"Sorry!
Incorrect Error Format"
What does that even mean!????

USELESS COMPANY. WILL NOT BE USING AGAIN AND WILL TAKING THIS COMPLAINT FURTHER

Unbelieveable that Pegasus hires employees for the check-in counter that are not able to understand English. How far ignorance, racism and nationlism can go?
Close your company if you don´t like the contact with foreigners.
Anyway you are not able to survive without the money of foreigners. Pegasus (like many other companies in Turkey) seem to forget that.

It is bad enough that the staff at the check-in counter is uneducated and unfriendly. But on top they are uninformed and unprofessional. I asked the woman during check-in if the BolBol-points for the flight will be counted automatically during check-in. She didn´t even know about the mile-collecting system for members!!!!!
It is like staff of Lufthansa wouldn´t know their own miles&more program.
And when I asked that stupid woman which didn´t even understand English very well, if there is a colleague that understands English, she started to burst in laughter with the brainless collague sitting next to her, which was very busy checkin gher finger nails, while passengers were waiting to check-in. This is what happens when most jobs in a country are given to friends and family and not to qualified people.
And it seems that the IT-department of Pegasus is not more professional neither.
They advertise on the website that it is much easier now to contact the company by mail. But when you click the button "contact us" the same information opens again an again, but no contact form.
So embarrassing.
But the cherry on the cake is that on board of Pegasus flights they start they push the temperature up to sometimes 30 degree! It always happens before they sell the drinks. Guess why....
As usual people complain among each other but are not brave enough to speak to the responsibles.
During the last flight I asked the crew if they always higher the temperature so extremely shortly after the start to sell more drinks and if they could please turn it down to a normal level. They immedeately did so, because they knew I discovered the reason for that heating procedure. I fly 1-2 times a month. But this I have never experienced with any other company.

The bad experiences with the unprofessional and rude staff of companies like Pegasus make me understand why the Turkish economy has such big problems.
It is the rsult of all this arrogant, badly educated and unfriendly people in Turkish companies.
Unemployment will increase and this people deserve it.

Worst airline I have ever flown with. The desk staff are inexplicably arrogant, rude and not helpful. At each leg of our trip we saw short tempered and unnecessarily rude Pegasus staff. It stated with the supervisor at the Bucharest (OTP) airport who was overly stressed and loud. Then the staff taking the tickets to board the non air conditioned bus and the the lost luggage in Bahrain. I will NEVER fly with this airline and will take every chance available to blog and let my friends know to avoid this airline like the plague it is

You can't see a big company that is so insensitive and unconcerned from any European country as pegasus I am a sick person and like everyone else I also have the right to go on holiday but I have a handicap elektric scooter that I want to take with me and I cannot take my electric scooter with me,for two weeks ago I write e mail to pegasus And I don't really get a positive response properly.
All other airlines have a completely different policy towards disabled people and turkish fly salvage it has no human rights.Turkish aircraft companies worship only money,people second plans for them ......

I would give them no stars. Worst airline ever. Horrible customer service. They made me miss my flight even though I arrived 2 hours before the flight. I was then asked to pay a penality to change the flight to the following day . Their staff are very rude. I was humiliated by my experience with pegasus.com
Never again even if they give me free flights. Dr A El-Modir