Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
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Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Janel was a big help and responded…
Janel was a big help and responded quickly
19 July 2023
Unprompted review
Reply from Pelipost
Thank you for sharing your review with us, Tressa! We're glad you had a great experience and got the help you needed from Janel. Thank you for choosing Pelipost! ^CM
Reply from Pelipost
Trisha- thank you for your review! We're happy to hear that you received exceptional support from our team. We couldn't be us without customers like you! ^CM
The customer service here is great.
Janel was very quick to respond to me, and was very helpful. Her customer service is for sure great.
12 July 2023
Unprompted review
Reply from Pelipost
Thank you for taking the time to leave your review, Desiree! We are so glad that Janel was able to help you. Thank you for choosing Pelipost! ^CM
Pelipost is such an incredibly positive…
Pelipost is such an incredibly positive company that supports families during difficult times! They respond to any issues or concerns and it is one of the easiest ways to send love from our family. The support department was respectful and very attentive to my concerns. Thankyou!
10 July 2023
Unprompted review
Reply from Pelipost
Aypryl, thank you so much for your kind words! Providing exceptional support to our customers is our priority and we're so glad our Support Team was able to help answer your questions. Thank you for choosing Pelipost to stay connected to your loved ones! ^CM
Love the quality and pricing of these…
Love the quality and pricing of these pictures. My hubby told me that the quality of Pelipost’s pictures surpasses all of the other companies. Super convenient to track them as well!
6 July 2023
Unprompted review
Reply from Pelipost
Thank you for your review, April! We're so glad to hear you're enjoying using the Pelipost app and that your husband is enjoying the quality of his photos! We're glad you're part of our Pelipost Fam. ^CM
Let’s give a toast to Pelipost 😉
I just want to say proudly that Pelipost is an great app to use when you want to send pictures to your loved ones that are incarcerated! It’s quite easy to sign up as well! They give you an nice layout of step by step information needed to guide you in the right direction and if you were confused and needed help on something that you are not too clear on their customer service is top notch! They are time efficient when you have any questions and make sure that you understand them well before sending you off to a good rest of your day! I like when the holidays come around because they have good deals and nice cards to help boost your loved ones day with not only your pictures but a thoughtful decor on the postcards and they get to them in a timely matter! The only thing i would like more from this app is promo codes but aye its still a great deal to me! If you’re not too good on sending pics through the mail all the hard work is done for you with a click of a button! Trust me it’s worth it!
14 February 2023
Unprompted review
Reply from Pelipost
Stephanie- thank you for taking the time to leave such a sincere and thoughtful review! We're so glad you're finding the app easy to use and enjoying our greeting cards! If you ever have suggestions for cards you'd like to see, we'd love to hear from you- please email us at love@pelipost.com. Thank you for being part of our Pelipost Fam- we couldn't be us without customers like you! ^CM
What does it mean when my status says…
What does it mean when my status says follow up
5 June 2023
Unprompted review
Reply from Pelipost
IHi, Susanna- If you have recently checked the status of your order and see it is in " Follow-up ", this means that one of our Order Advisors has reviewed order and they require action from you.
Our Order Advisors will review orders for select facilities. In the event that there is any type issue with the order, the Order Advisor will move your order into " Follow-up ". You will also receive an E-mail from the Order Advisor reviewing the order (please check your spam / junk folders for the email), with information on the issue.
Our team is available at support@pelipost.com if you need further assistance. Thank you for choosing Pelipost! ^CM
Tried canceling my order
Tried canceling my order, it wouldn't allow me! And there is no customer service number to speak with anyone! That is horrible customer service alone and once I get refunded I'm definitely deleting because if I can't speak with a person I feel it's fraud!!
10 May 2023
Unprompted review
Reply from Pelipost
Sophia, we apologize for any confusion. Our Customer Support Team has reached out and cancelled your order. Our Support Team is always available via text, email, or WhatsApp, and we try to make that as clear as possible in our app and on our website. If we can assist you further, please use the following link to contact our team, and we would be more than happy to help: https://linktr.ee/pelipost_support
Thank you. ^CM
It cost too much to send only 10 photos at a…
It costs too much to send only 10 photos at a time to prisons in Iowa.
I have spent over 30.00 just for shipping & handling.
Can not afford to send pictures this way very often.
Corporate greed is at play here.
9 March 2023
Unprompted review
Reply from Pelipost
Hi Jane, we understand that cost is an important factor when sending photos to your loved ones. We offer multiple size and price options for your photo prints, including (for a limited time) 4x6 size photos at no cost- just pay shipping. Our Customer Support Team would be happy to help you find the best option for you- please email support@pelipost.com for further assistance. Thank you for choosing Pelipost. ^CM
I am so glad that someone came up with…
I am so glad that someone came up with this idea much easier for me to send pictures to love ones, thank you!!! 👍
23 April 2023
Unprompted review
Reply from Pelipost
Patricia, thank you for your review! We are happy to hear our app is making it easier to stay connected with your loved one through photos. Thank you for choosing Pelipost! ^CM
I'm an older parent and I was so…
I'm an older parent and I was so thankful to find the Pelipost App user friendly . Prices to send pictures was fair . Also happy they have nice cards to send to loved ones . Loved the fact you could send a message along with pictures .
18 April 2023
Unprompted review
Reply from Pelipost
Ki, thank you for taking the time to review your experience with our app! It's an honor to be able to help keep you connected with your loved ones.Thank you for choosing Pelipost! ^CM
“Janel p” was awesome!
“Janel p” was awesome!! She helped me with everything I need quickly and got the job done she is sweet and caring of her clients hope to see her more !!
19 April 2023
Unprompted review
Reply from Pelipost
Thank you for your kind words, Amia! We're so glad you received exceptional support from Janel. We couldn't be us without customers like you! ^CM
I was helped I many ways fixing my acct…
I was helped I many ways fixing my acct given a golden ticket and some extra credits to keep in touch with my son she was very polite and patient and I want to say a special thanks to the one that helped me
13 April 2023
Unprompted review
Reply from Pelipost
Thank you for your kind review, Michelle! We're so glad our team was able to help you stay connected with your son. Thank you for choosing Pelipost! ^CM
Updated review
My brother still hasn’t received his photos. The order date was 2-9-2023 and the status reads arrived. I had to leave a review since there is no listed contact information.
Update: I realized that I did not change my brother’s institution after he was moved. My previous review was a result of my misunderstanding. Customer service was supportive, timely and very professional. I will continue to use Pelipost to send my brother photos.
6 February 2023
Unprompted review
Reply from Pelipost
Hi, A.P. Our Customer Support Team would be more than happy to look into this for you. Could you please send us an email at support@pelipost.com with your order number? Thank you. ^CM
Pelipost makes sharing pictures faster and easier
Pelipost makes it way easier and faster to share pictures and short messages with my fiancé. I‘ve been using the app for about 1.5 years now and all the pictures I‘ve sent always got there in time. You can even track your order which is very helpful as well! The costumer service is amazing and replies super fast whenever there are questions.
20 March 2023
Unprompted review
Reply from Pelipost
We are so glad you've been enjoying your experience with the Pelipost app! Providing outstanding customer service is important to us. Thank you for your kind review! ^CM
Amazing and it’s a more fast way for…
Amazing and it’s a more fast way for your loved ones to receive photos of the family and friends they have ❤️ I definitely recommend this to anyone !
24 January 2023
Unprompted review
Reply from Pelipost
Thank you so much for recommending us, Daisha! We're so proud to be your app of choice. We couldn't be us without customers like you! ^CM
Great Customer Service
I had to get in touch with yall cause my husband still hasn't recieved his pic and it's been over 12 days now but they got back to me pretty fast , I just wish it was faster cause he still didn't get them and it keeps saying 5 to 7 days..still nothing I guess it's in the inspection process....
23 January 2023
Unprompted review
Reply from Pelipost
Angela, thank you for reaching out to our team- providing exceptional support is important to us. We understand that it can be frustrating waiting for the facility mail inspection process. If there is anything else our Customer Support Team can assist you with, please don't hesitate to email us at support@pelipost.com. Thank you for choosing Pelipost! ^CM
Getting pictures to my loved one in a…Making us happy
Getting pictures to my loved one in a timely manner. Thank you You have improved your service & made it more affordable for me. I send my son jokes mostly to help brighten his day & the officers as my son posts them on his cell bars & they love reading them and it brightens their day also.
18 January 2023
Unprompted review
Reply from Pelipost
Rosalie, thank you for your kind words! We love hearing that photos help make your son's days a little brighter, and we're proud to be your app of choice. We couldn't be us without customers like you! ^CM
I appreciate so much how I am able to…
I appreciate so much how I am able to capture moments and send them to my loved one.
11 January 2023
Unprompted review
Reply from Pelipost
Jessiah, we're so glad our app is helping you stay in touch with your loved one. Thank you for your review! ^CM
I just love the rates because they are…
I just love the rates because they are very affordable and the quality of the pictures get from Pelipost I enjoy everything about it I will continue to use Pelipost also share with family and friends☺️
22 January 2023
Unprompted review
Reply from Pelipost
Kandi, thank you so much for your review! Keeping our service affordable is important to us and we're so glad to hear you're enjoying our app. Thank you for being part of our Pelipost Fam! ^CM
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