Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... See more
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See what reviewers are saying
Amelia handled and dealt with my query very prfessionally and promptly, she was very courteous and polite, a credit to Pembroke
Company replied
support from Amelia, I have generally been happy with the service provided by Pembroke PM, but I wanted to take a moment to give special recognition to Amelia. Recently I experienced first class supp... See more
Company replied
Worse property management company -avoid. Company rarely answers phone or returns emails. No complaint process or independent review and my number was blocked for harassment (4 calls over 3 months). F... See more
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Company details
- #1 of 2 best companies in Apartment Building
- #1 of 1 best companies in Flat Complex
Written by the company
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Contact info
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, United Kingdom
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4.2
Great
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Pembroke Property Management
Dear James,
Thank you for taking the time to leave a review.
We noted your comment that we have not been the best at communicating, and we would really appreciate it if you could provide some further feedback on this.
We have reviewed our records and, from our side, we believe that communication has been timely and that we have responded to your queries and correspondence as promptly as possible. We would therefore be grateful to understand where you feel our communication could have been better, as this will help us address any shortcomings and improve the service we provide.
If there is a particular matter or instance that prompted your review, please do let us know and we would be happy to look into it further.
Kindly email us at support@pembrokepm.co.uk.
Kind regards,
Customer Services
Amelia handled and dealt with my query…
Amelia handled and dealt with my query very prfessionally and promptly, she was very courteous and polite, a credit to Pembroke
7 August 2026
Reply from Pembroke Property Management
Good day,
Thank you very much for taking the time to share your feedback.
I am delighted to hear that Amelia handled your query professionally and promptly, and that you found her to be courteous and polite throughout. Your kind comments are greatly appreciated and will be shared with her, as I know they will mean a great deal.
Thank you once again for your feedback. We are pleased to have been able to assist you, and we appreciate your recognition of Amelia's excellent customer service.
Kind regards,
Customer Service Team
Helped resolve an uncomfortable situation
They agreed to get involved in what could have been an uncomfortable situation, and helped bring it to a satisfactory conclusion.
26 June 2026
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to share your feedback. We’re glad we could step in and support you with a situation that might have otherwise been uncomfortable. It’s great to hear that our involvement helped bring things to a satisfactory conclusion. We truly appreciate your trust in us.
Kind regards,
Customer Service Team
Amelia dealt with my enquiry and…
Amelia dealt with my enquiry and problem, resolving it speedily.
She kept me informed with any progress.
I was very impressed with her professionalism.
16 June 2026
Reply from Pembroke Property Management
Good day,
Thank you for sharing your experience. We’re so pleased to hear that Amelia was able to resolve your enquiry quickly and keep you updated throughout the process.
Your kind words about her professionalism mean a great deal to us. We’ll be sure to pass along your feedback to her.
Kind regards,
Customer Service Team
Always experienced amazing customer…
Always experienced amazing customer service. A great company to work with
12 June 2026
Reply from Pembroke Property Management
Dear Camillus,
Thank you so much for your wonderful feedback. We’re delighted to hear you’ve consistently had great experiences with our team. It means a lot to us to know we’re a company you enjoy working with. We truly appreciate your support and look forward to continuing to serve you.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review and rate the level of service received.
We are so pleased to hear that Amelia was able to assist with your query. We will certainly share your positive comments with her.
If any further assistance is needed, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Pembroke Management Company is one of…
Pembroke Management Company is one of the most corrupt and dishonest companies I have dealt with in my 16 years in business.
During their time managing the property, they were charging service fees of around £5,500 annually. After their contract ended and a new company took over, the annual charges dropped to around £2,000 — which says everything.
Very bad experience overall. The staff were dishonest, communication was poor, and the charges felt like daylight robbery.
I would strongly advise anyone to think carefully before signing any contract with this company, as you may seriously regret it.
12 January 2026
Unprompted review
Reply from Pembroke Property Management
Dear Mr Babla,
You service fee of £5,500 is incorrect. The Service Charge fee was £2,774. I have checked the records.
Managing Queries with Pembroke
While it took a while to initiate, once I called the team, Kim was incredibly helpful and really responsive, managing the process on same day.
Communication since has been consistent and clear.
11 May 2026
Reply from Pembroke Property Management
Good day,
Thank you so much for sharing your service experience with us. We are so pleased to hear that the matter was resolved to your satisfaction.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Consistently impressed with the…
Consistently impressed with the Pembroke Property Management team at Tea Trade Wharf. They are responsive, diligent and proactive. Their communications are clear. The building and its residents are in very safe hands!
29 January 2026
Reply from Pembroke Property Management
Good day,
Thank you very much for your wonderful feedback. We are delighted to hear that you have been consistently impressed with the Pembroke Property Management team for Tea Trade Wharf.
Your comments about our responsiveness, diligence, and proactive approach are greatly appreciated. We also value your recognition of our clear communication, as we strive to keep all residents well-informed and supported at all times.
It is especially rewarding to know that you feel the building and its residents are in safe hands—this is exactly what we aim to achieve every day.
Thank you once again for taking the time to share your experience. Should you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Service Team
Gabriella was very helpful as I hadn’t…
Gabriella was very helpful as I hadn’t dealt with a property management company before, she answered all my questions and explained how everything worked and what I was paying for, she also directed me to the portal so I can keep updated on what is happening with our building.
12 March 2026
Reply from Pembroke Property Management
Thank you for your feedback. We’re delighted to hear that Gabriella was able to assist you and provide clear guidance, especially as this was your first experience dealing with a property management company.
It’s great to know she took the time to answer your questions, explain how everything works, and help you understand the services being provided. We’re also pleased she was able to guide you to the resident portal so you can stay informed about what’s happening within the building.
We’ll be sure to pass on your kind comments to Gabriella. Thank you for taking the time to share your experience with us.
If we can be of any further assistance, please let us know.
Kind regards,
Customer Service Team
Amelia was very helpful
Amelia was very helpful. I had an accounts issue which she helped resolve immediately.
11 March 2026
Reply from Pembroke Property Management
Thank you for your feedback. We’re pleased to hear that Amelia was able to assist you with your accounts issue and resolve it promptly. We’ll be sure to pass on your kind comments to her.
We appreciate you taking the time to share your experience with us.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Good communication but issue not…
Good communication but issue not resolved yet. Hopefully the resolution won’t be long
2 February 2026
Reply from Pembroke Property Management
Good day,
Thank you for your feedback. We’re glad to hear that our communication has been clear. We apologise that your issue has not yet been fully resolved and appreciate your patience. Please rest assured that we are actively working on it and aim to have a resolution as soon as possible.
Kind regards,
Customer Service Team
Dealt with very helpfully and quickly…
Dealt with very helpfully and quickly Very much appreciated
3 February 2026
Reply from Pembroke Property Management
Good day,
Thank you for your feedback. We’re pleased to hear that your query was dealt with helpfully and promptly. Your appreciation is highly valued.
Kind regards,
Customer Service Team
Great Customer Service
I would like to express my appreciation for the excellent customer service I received by Amelia. From the very beginning, the support was prompt, friendly, and highly efficient. Every interaction was handled with professionalism, patience, and genuine care.
It’s rare to come across a team so dedicated to ensuring a positive experience, and I am truly grateful for the time and effort taken to assist me. Thank you for going above and beyond Amelia, and responding promptly to an issue raised within our Block. —your outstanding service has made a real difference.
30 January 2026
Reply from Pembroke Property Management
Good day,
Thank you very much for taking the time to share such thoughtful feedback. We’re delighted to hear about your positive experience with Amelia and the excellent level of service she provided.
Your comments about her promptness, professionalism, patience, and genuine care truly reflect the standards we strive to uphold. It means a great deal to know that her efforts made a real difference in resolving the issue within your block.
We’ll be sure to pass on your kind words to Amelia and the wider team. Feedback like this is incredibly motivating, and we sincerely appreciate you acknowledging the dedication behind our work.
Thank you again for your support and appreciation.
Kind regards,
Customer Service Team
My first contact to set up standing order
I spoke with Amelia after receiving a very prompt resonse to my initial email - Amelia was courteous, helpful and answered my query succinctly.
29 January 2026
Reply from Pembroke Property Management
Good day,
Thank you for your feedback. We’re pleased to hear that you received a very prompt response and that Amelia was courteous, helpful, and able to answer your query clearly and efficiently. We’ll be sure to pass on your kind comments to her.
We appreciate you taking the time to share your experience with us.
Kind regards,
Customer Service Team
Great service
26 January 2026
Reply from Pembroke Property Management
Good day,
Thank you for your feedback—we’re pleased to hear you received great service. We really appreciate you taking the time to let us know.
If we can be of any further assistance, please do not hesitate to let us know.
Kind regards,
Customer Service Team
I'm impressed with the property…
I'm impressed with the property management services provided. The team excels in organization, communication, and collaboration. Kim swiftly addresses any queries related to the project and ensures all parties are updated. Kim’s knowledge and organization are commendable.
21 January 2026
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for your kind feedback. We’re delighted to hear that you’re impressed with our property management services and that our team’s organisation, communication, and collaborative approach have met your expectations.
It’s especially great to know that Kim’s responsiveness, knowledge, and organisation have stood out. We’ll be sure to share your comments with her and the wider team. Your feedback is greatly appreciated and encourages us to continue delivering a high standard of service.
Kind regards,
Customer Service Team
Amelia has been very helpful in solving…
Amelia has been very helpful in solving my query and quick to respond.
14 January 2026
Reply from Pembroke Property Management
Good day,
Thank you for leaving a review and rating the level of service received.
We are thrilled to hear that Amelia has satisfactorily resolved your query.
We will be sure and let her know.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review. This is sincerely appreciated.
We are so happy to hear that the service received has been prompt and polite.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Refuse to provide dial in facility for AGM
Despite stating accepting dial in as a standard option Pembroke continue to refuse to offer it due to the “directors decision”. This totally contradicts their previous statement it was something they were investigating. So either very poor internal communication or just untrue. Either way very weak for a professional property management company.
A very feeble non response!
9 January 2026
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review.
Kind regards,
Customer Service Team.
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