Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... See more
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See what reviewers are saying
Amelia handled and dealt with my query very prfessionally and promptly, she was very courteous and polite, a credit to Pembroke
Company replied
support from Amelia, I have generally been happy with the service provided by Pembroke PM, but I wanted to take a moment to give special recognition to Amelia. Recently I experienced first class supp... See more
Company replied
Worse property management company -avoid. Company rarely answers phone or returns emails. No complaint process or independent review and my number was blocked for harassment (4 calls over 3 months). F... See more
Company replied
Company details
- #1 of 2 best companies in Apartment Building
- #1 of 1 best companies in Flat Complex
Written by the company
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Contact info
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, United Kingdom
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4.2
Great
625 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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The communication and response is out…
The communication and response is out of this world thank you for help i really appreciate keep on doing good work
14 April 2025
Reply from Pembroke Property Management
Good day,
Thank you very much for your generous feedback. We are delighted to hear that our communication and assistance met your expectations.
Your appreciation is truly valued and serves as great encouragement for our team.
We remain committed to delivering excellent service and are always here should you require any further support.
Kind regards,
Customer Service Team
I contacted Pembroke with a query
I contacted Pembroke with a query. The people I spoke to in the office were friendly and helpful.
10 April 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to leave a review. We are very pleased that your query was attended to promptly by our friendly and helpful team.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Unable to sell my flat due to Pembroke…
Unable to sell my flat due to Pembroke using Tri-Fire Ltd for my buildings EWS1 form - which are now no longer valid thanks to Adam Kiziak and his company.
I have had my property on the market for over a year and have finally accepted an offer only for it all to fall through thanks to Pembroke's negligence.
When pushing for responses on when they will get a new EWS1 form I am only ever given a generic email address which come back with the worst and most un-professional responses. When asking for timescales of when they will rectify this I have been met with "sometime this year" "unable to provide an update".
I call up and can only ever speak to one individual who I must say is a credit to their team and polite to deal with.
Would they be this willing, forgiving and slow if I failed to pay my sky high service and management charges - I very much doubt so.
AVOID AT ALL COSTS.
21 March 2025
Unprompted review
Reply from Pembroke Property Management
Good day,
We are truly sorry to hear that you feel the service received is not up to our usual high standard.
We are currently arranging for the new survey and EWS1 form to be issued. Once this is available, it will be shared with leaseholders.
Kind regards,
Customer Service Team
Pembroke: professional, friendly & responsive
Pembroke and CEM have a professional, friendly and responsive relationship on the property we have worked together on for the last few years and look forward to continuing this relationship in the coming years.
13 March 2025
Stay as far away from this company as possible.
Pembroke, is probably the worst company I have dealt with in over 40 years. These guys are crooks that charge extortionate service charges and provide the most atrocious service I have ever experienced.
If I could there was a -5 stars I would give them that.
I have had the unfortunate experience of having to deal with them over the past decade and their lack of attention to detail, misinformation provided when needing a clear response is astonishing.
The trouble is they are never accountable for any mistakes they make or for extremely poor advice they provide during important disputes.
They must have an ever-growing line of people waiting to sue the hell out of them for such poor service.
8 March 2025
Unprompted review
Reply from Pembroke Property Management
Good day,
We are truly sorry to hear that you feel the service received is not up to our usual high standard.
To help us assist you more effectively, could you please email our team at support@pembrokepm.co.uk with additional details? We’d like to better understand your experience and address your query as quickly as possible.
Kind regards,
Customer Service Team
Big thank you to Kasia- prompt and very…
Big thank you to Kasia- prompt and very helpful response - much appreciated.
24 February 2025
Reply from Pembroke Property Management
Good day,
Thank you for providing us with this feedback.
We are delighted that Kasia was able to provide a prompt and helpful response to your query.
If we can be of any further assistance, please reach out to us at support@pembrokepm.co.uk and a member of our team will gladly assist.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to leave a review. We are very pleased to hear that your request had a prompt resolution.
If we can be of any further assistance, please do not hesitate to get in touch with us at support@pembrokepm.co.uk.
Kind regards,
Customer Service Team
Dry path
A proper path was needed next to where my car parking space is located due to it being part of the lawn..
Excellent job done to provide this
6 February 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for rating the level of service received from our team.
We are very pleased to hear that your request for assistance had a swift resolution.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Great customer Service
Dealt with Kasia on the support line. Good response to multiple queries and great customer service. Very pleased with how my issues were resolved. Well done Pembroke 👏🏼
3 February 2025
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review and provide feedback to us on the level of service received.
We are so pleased to hear that Kasia was able to provide a good response to your queries and that these were resolved to your satisfaction.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Failed to manage.
Failed to manage.
I have just received my annual demand for the 2025 maintenance fee with no breakdown for what we are paying. Failure last year to maintain the grass allowing it to become so overgrown it became a fire risk. Then the brickwork collapsed on our attenuation ponds which are there to control possible flooding and yet months later after advising you it is still outstanding. If I could give a lower score than 1, I would. So what do you do for our annual charge?
21 January 2025
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a review. This feedback is important to us.
Your concerns have been brought to the attention of the team managing this development and appropriate action taken to remediate these areas.
If any further assistance is needed, please email us at support@pembrokepm.co.uk.
Kind regads,
Customer Service Team
Five Star
I dealt with Molly on customer services who is very efficient and extremely helpful. Molly clearly knows what she is doing and went above and beyond for me which is great! You don't always get someone as helpful and friendly as Molly!
Thank you!
9 January 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to leave a review.
We are so pleased that Molly was able to assist in resolving your query and we will share your appreciation for the service provided with her.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Terrible service - Tunbridge Wells
If I could award less than 1 star, I would!
They couldn’t be further away from delivering against their values. Zero professionalism, proactiveness or communication. The worst customer service I’ve experienced from a company to date. Please avoid.
17 October 2024
Unprompted review
Reply from Pembroke Property Management
Good day,
We are truly sorry to hear that you feel the service received is not up to our usual high standard.
To help us assist you more effectively, could you please email our team at support@pembrokepm.co.uk with additional details? We’d like to better understand your experience and address your query as quickly as possible.
Kind regards,
Customer Service Team
Broken key replaced without delay…
We needed a new lobby key urgently (the old one broke) and arranged to provide one with out delay
11 December 2024
Reply from Pembroke Property Management
Dear Nikki,
Thank you for reaching out to us regarding your lobby key replacement. We understand how important it is to have access to your property and are pleased that we could resolve this for you without delay.
If you need any additional assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Quick and helpful
13 December 2024
Reply from Pembroke Property Management
Dear Chris,
Thank you for taking the time to leave a review.
We are so pleased to hear that our Customer Service team were quick and helpful in resolving your query.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
Amelia is brilliant
Amelia is brilliant, quick responses great communication and problems solved in no time.
11 December 2024
Reply from Pembroke Property Management
Dear Kayleigh,
Thank you so much for taking the time to leave a review.
We are so very pleased that Amelia was able to provide a quick solution to your problem and that it was resolved to your satisfaction.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Service Team
You absolute jokes
You absolute jokes. 2k a year we pay and we are left with a door that can push open with no lock. What am I paying the 2k for. DONT TRUST THESE REVIEWS you joke. I could have a locksmith out tonight. I'm hammering your socials. Hate you
1 December 2024
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the door.
We would like to assure you that the matter has already been reported to us and is currently being addressed. We are committed to resolving this as swiftly as possible. Should you have any further concerns or require updates, please don’t hesitate to contact us.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for sharing this feedback. We’re delighted to hear that you found our response and cooperation effective. Providing exceptional service and working collaboratively with our customers is always our top priority.
If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Kind regards,
Customer Service Team
Great management company
Always a very fast and professional response. Updates are provided so that you know things are being dealt with in the background too.
Pembroke povvide a great service with reasonable prices, continually looking to improve service whilst keeping costs at a minimum.
28 November 2024
Reply from Pembroke Property Management
Good day,
Thank you for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you value our fast and professional responses and that the updates we provide help keep you informed throughout the process.
At Pembroke, we pride ourselves on delivering exceptional service, and your recognition of our efforts to continually improve while keeping costs low means the world to us. Feedback like yours motivates our team to keep striving for excellence.
If there’s anything else we can do to assist you or further enhance your experience, please don’t hesitate to reach out.
Kind regards,
Customer Service Team
Molly has always been very responsive
Molly has always been very responsive, informed and helped
8 November 2024
Reply from Pembroke Property Management
Good day,
Thank you so much for your kind words and feedback about Molly! We’re thrilled to hear that she has been responsive, informed, and helpful in assisting you.
At Pembroke Property Management, we pride ourselves on delivering excellent service, and it’s always rewarding to know when our team members make a positive impact. We will be sure to share your comments with Molly and recognize her efforts.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Kind regards,
Customer Service Team
Have been waiting months for them to…
Have been waiting months for them to complete repairs at my property, nobody replies to emails and they don't return calls despite promising to do so. Very frustrating
5 November 2024
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for reaching out and bringing this to our attention.
We sincerely apologise for the delays you've experienced and the lack of communication regarding the repairs to your property. This is not the level of service we strive to provide.
So that we can look into your query further, please email our offices at support@pembrokepm.co.uk and we will ask the Management Team of the development to review this further for you.
Kind regards,
Customer Service Team
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