11 months Severe financial hardship due to ill health. Refuse to make Section 20 Reasonable Adjustment. Every time I telephone they pretend to escalate and terminate the call and never call b... See more
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Lorraine has solved this mess! Lorraine has resolved numerous issues I have experienced with my pension with Phoenix. I raised my complaints with phoenix but was never able to speak with the... See more
No protection from Pensions Ombudsman against practices by Govt on State Pension that would be illegal if private company. Found out completely by accident no state pension six years ZERO NOTICE only... See more
Another sham entity put in place to trick the public into thinking they might have someone to fight their corner in times of grievance. In reality it is only there to serve the master who pays its wa... See more
Company details
Information provided by various external sources
This is the official Facebook page for The Pensions Ombudsman Service - giving news, updates and information.
Contact info
Belgrave Road 11, SW1V 1RB, London, United Kingdom
- www.pensions-ombudsman.org.uk
1.7
Bad
82 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Waste of time and taxpayers money.
Completely useless.
A waste of taxpayers money.
Took them 3 months to send an email.
The company they were supposed to be investigating (For basically theft.) but as the company they wer supposed to be investigating are linked to the government they said that the government is basically allowed to steal your money and give it to a company that will not return your money until you retire.
13 February 2020
Unprompted review
Shockingly shoddy service
Shockingly shoddy service. This organisation seem to have limited resources and limited interest in securing redress for individuals whose pensions contributions have been withheld by unscrupulous employers. Beware your employer may simply not pay your contributions into your pension account and the pension provider and pension regulator will do nothing to protect you. Your only port of call is the Pensions Ombudsman who will then avoid action for months waiting for you to lose the will to keep chasing. I have little to no confidence I or the many other employees whose accounts have been defrauded will ever get paid. Not a lot of money in question but infuriating that it can be stolen with no protection from various state funded organisations that purport to do just that; The pensions Ombudsman, The Pension Advisory Service, The Pensions Regulator; none of them can speak to each other or retrieve the employees money it seems.
10 July 2019
Unprompted review
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