Pentagon Motor Group Reviews 

Initially excited after test driving the Mokka on Motability on 6th September and agreeing to proceed with ordering at Arnold branch.
Have been waiting 12 weeks,now advised the earliest will be the last week in December before getting it.
14 weeks at least is way too long a wait for a car,with no adaptions,so have had to cancel and try another dealership.
Very disappointed,would not have decided to proceed if I had known how long I would have to wait.

UPDATE
Today I received a follow up courtesy phone call from Kyle (Service Manager) in response to my complaint. Kyle listened fully to my complaint and was very apologetic stating it was not acceptable to wait over 7 hours for a service and MOT when a 4 hour slot had been booked. I was pleased to have the follow up conversation with Kyle who went above expectations in resolving my complaint. Thank you

Service and MOT booked 3 weeks ago for today ( 18/11/2025).I would’ve preferred the following week (25/11/25) but there were no 4 hour morning slots available . I specifically booked a 4 - 5 hour slot after sitting for over 6.5 hrs the previous year (2024). I was asked to arrive at Pentagon Kia between 9am - 9:30am ( I did arrive 9:20am.). We went for a walk round town and arrived back at Kia at 2:30pm. This gave the service dept the full 5 hours only to be told they had only just started the MOT and the service needed to be done after that!! Yet again I had been pushed to the end of day despite needing to be finished by 2:30pm - which was noted at booking.
It was 16:50pm before the MOT and service was finished (last out of the service dept) It’s a total disgrace that yet again Kia Pentagon Parkway at Sheffield took 7hrs 20mins to MOT and service my Kia Picanto. Obviously the dealership do not take notice of the requests made by clients when booking. The 4-5 hr appointment I made was for a specific reason not for the sheer fun of it. Frantic phone calls had to be made to ensure afternoon pick up arrangements could be made by other family . Appalling service yet again by Kia Pentagon and such a shame I have purchased their service plans that do not expire until November 2026. I would NEVER recommend anyone for MOT & Service to KIA Pentagon . PLEASE NOTE. THE SERVICE TECHNICIAN HAS DONE AN EXCELLENT JOB but the customer care and attention to requests ignored. VH

Was lied to by pentagon Renault Oldham will never return when trying to book in for tracking which had been noted on routine service I was put through to a main pentagon booking centre, it started when I said it has been advised to get the tracking checked she disappeared to find out what to book it in as, she returned and said I will have to ring Oldham to find out a price I said on the paperwork it says it will be £60 so she said we will put it as £60? Like she didn't believe me then we picked a day and time she said to bring it for 9am I said I would wait for the car to be told you can't wait for it and it would be ready by 530pm I said it's maybe best I take it to kwikfit as it's only a quick job she said your not allowed it will void your warranty I said rubbish I said it's like saying I can't have a tyre fitted there she said your not it has to be us I told her you are aware you can even get work done elsewhere like services etc as long as genuine parts are used again I was told no you can't at this point I told her I was hanging up and would sort it with Renault pentagon in Oldham as she was talking rubbish and hung up. My car was booked into and had the work done while I waited in Oldham I told the people on the desk and she said she would tell service manager who will ring you they didn't. I then had a call from main pentagon asking how my recent visit had gone and was I happy I told her no and explained what had happened she herself said what I was told was incorrect she said she would get onto the Oldham branch to ring me to discuss this that was over 2 weeks ago so take it they can't be bothered. Just had a link from Renault to ask about my recent visit so have told them hopefully they will give them some training unless they are just trying to con there customers.

Replying to there reply.

I have been told twice you would call to discuss with me I am not going to bother calling as I will not set foot in any pentagon ever again.

Was interested in purchasing a vehicle on their website (through Autotrader), was unable to view in person but they were good enough to send me a video of the car.
Paid a deposit, and liaised with one of their sales executives to arrange payment and delivery.
Due to my work patterns (and sickness), I missed a call to discuss further. However, I placed a further deposit amount on the car as the initial 72 hour window had passed.
Waited for a call back from the sales guy. Nothing received.
Now I find the car has been taken off their site!
Further attempted contact, still nothing.
Two lots of deposit paid, and nothing to show for it.
***UPDATE*** They “put things right for me” by increasing the price of the vehicle I was interested in. No, they did not notify me of the price increase, I viewed it on their website.
Do not trust this company when they tell you that they are looking into your bad review of them. They know someone will come along and buy the vehicle you were interested in before increasing price, so they do not care about your business or providing any positive customer service.

Extremely happy with the staff and service provided.

Collected my new 3008gt today from Pentagon Peugeot Barnsley and cannot praise this dealership highly enough, from first walking in to collecting my car the experience has been nothing less than exceptional.
Although all the staff are very friendly special thanks go to Tim and Darren who work tirelessly to ensure everything runs smoothly.
I would definitely have no hesitation in recommending the dealership to anyone looking to purchase a Peugeot.

DON'T SELL TO THIS COMPANY UNDER ANY CIRCUMSTANCES!! If I could give zero stars I would. We sold our car to this company through car wow and they haven't paid us!! Taken the car and it's been over 48hours I will be reporting to the police as stolen.

They are now ducking calls and avoiding us.

We had great customer service from Matt Hilton at the Derby branch. He gave us lots of information and wasn't pushy in the slightest. Unfortunately, the car was not for us this time but we wouldn't hesitate going back in the future.

I have just bought a used car from warrington pentagon ford, Dan looked after me and it was a very easy process, they offer cars at a price that is comparable / slightly more competitive with other Ford garage’s.
Dan was very professional, called me back and kept me informed, the car was insured, prepared, clean with half a tank of fuel ready for pick up as arranged. Well done team for excellent service and communication.

Lauren and everyone I spoke to was welcoming. I had a great experience and my car is now amazing. Staff are friendly and customer service is good.

Bought a 24 plate mokka absolutely my perfect car but after a few problems which I can cope with but after the remote locking system not working right and got told they are waiting for an update but can’t give you a time it could be years…
Then car going into 5th gear at 30 mph and I have to keep taking it out myself….
Went to report it and it was getting booked in ..But the day after was driving it and the engine light came saying engine fault…
Spoke with the manager in the Saturday and said he would book it in on the Monday..
Monday came no phone call so I went down to speak with the manager but I got told he was too busy to speak with me ….
Absolutely disgusting so left without a car for a week now ….
Sheffield pentagon you need to be ashamed when you know I care for my ill mum…

After completing a previous review regarding the failure to communicate or complete the required investigations into the repair of my Ford Mustang Mach-E, I was advised to contact Pentagon Group directly to discuss rectification.

However, no contact number was provided, so I called the group number (0333 039 06773) multiple times throughout the day — every attempt was met with an engaged tone and no option to leave a message. I also sent an email but received no response.

I then contacted Pentagon Warrington for an update and was told the contact person was in a meeting and that an engineer would call me back after lunch. I made it clear this was important — yet, once again, no call back was received.

Extremely disappointing experience. After all the assurances of improvement, nothing has changed — still no communication, no update, and no resolution.

Had a great experience at Peugeot. Bradley and everyone else I spoke to was very welcoming, friendly, knowledgeable and professional. The process start to finish was faultless and the car is amazing. Would highly recommend them

LACK OF COMMUNICATION. Our car needed an emergency repairs. They set up an payment plan at the Arnold branch. What they failed to do mention is they want £360.00 upfront. It's called communication or have they forgotten on how to communicate in the first place. HOW DARE THEY DO THIS TO AN DISABLED PERSON

Great staff attendance particularly Sarah Woolley.

So we purchased a 2019 van off them in 2022, since day 1 we have had nothing out problems. They clearly sold me a van not fit for purpose. Kept taking van in and charging us extortionate amounts for repairs. The van was 14k and in 3 years we have spent 9k on repairs. New engine. New add blue tank, water pump, oil pump, can belt, rockers replaced, rocker cover replaced, and still we have problems, now it needs a new turbo and electronic computer changing rhey want another 5k well enough is enough. They sell u a bag of rubbish and want x3 more than anyone else to repair it.

This is the worst garage to fix your car in this country.
I booked an appointment to get my car fixed. I took it there on the appointment day and was told it would take 1–2 days to replace the crankshaft sensor.
After 2 days, I called them, and they said my car needed a diagnostic test to check for more issues and that it would take another 1–3 days.
After 3 more days, I called again to ask if my car was ready, and they told me it wasn’t because they didn’t have the parts for my car.
It’s a Vauxhall main dealer — yet they don’t have parts for a Vauxhall!
My car has been in the garage for a week without being fixed, and they still charged me £149 just to check it.
Avoid this place — it’s a waste of time and money. Never again!

We thought we had sold via Carwow (useless) my Mother in Laws Kia Sportage to Pentagon Lincoln as she is not allowed to drive. My Wife has LPAs to act on her behalf for financial and health and welfare decisions . This is appears to be an alien concept to Lincoln and head office as we have still not been paid 3 weeks later. According to Carwow this would be within 48hrs or sooner, not that they are interested either. We ae bitterly disapointed with both companies as there seems to be no recourse with either of them.

I purchased a 2024 Vauxhall Mokka Electric from Pentagon Nottingham in early October 2025.
Before buying, both the salesperson and the signed order form clearly stated the mileage as 6,418 miles. However, when I collected the car on 15 October, the odometer showed around 8,000 miles.

I immediately raised this with Pentagon, but was told over the phone that I could only return the car for a refund — no reasonable compensation was offered. Later, the manager claimed that the higher mileage was “pre-advertised” on purpose and offered only a set of carpet mats, which I found inadequate.

This experience left me disappointed. I believe that accurate mileage should be clearly and honestly presented to customers before purchase. I hope Pentagon will review its internal communication and sales transparency to prevent similar issues in the future.

Update (20 Oct 2025): Pentagon Motor Group has replied asking me to contact their management team, but no contact details were provided.

Their reply completely ignores everything I actually wrote about — the poor communication, unreturned calls and emails, delays, and being repeatedly fobbed off.
Instead of acknowledging the poor service or offering an apology, they focused only on the warranty company declining the repair — something I already knew and even mentioned myself.

This total lack of accountability is exactly why I wrote this review. Pentagon Warrington seem incapable of recognising or responding to customer dissatisfaction. Even when directly told, they deflect, deny, and take no responsibility.

Now for context — here’s what actually happened:

⸻

I bought a Ford B-Max from another dealer with a warranty. When my car started juddering and losing power, I thought taking it to Ford Pentagon Warrington would give me the best care under warranty. I was so wrong.

They seem unaware of basic customer service: keeping customers informed, returning calls or emails, managing expectations, or showing any empathy. You have to chase for everything. They never apologise — they just don’t seem to care.

My first appointment took four weeks to get. My husband mentioned to the service agent Mark Llewellyn that it could be a Powershift/clutch issue (a known Ford fault). Mark was reassuring, but when the car came back, he said it only needed a software update — which I paid for — and to return if the problem continued.

The issue persisted. I rang back and waited another five weeks for an appointment. When I finally got through (after endless calls and ignored messages), I was told it needed another software update. I questioned how this could be better than the one I’d just paid for.

I spoke to Manager Caroline Wright, who admitted the mechanic “couldn’t justify” doing anything with the clutch but claimed the shuddering had “improved but not resolved.” She told me to drive it for a week, and if the problem continued, to drop the keys back anytime without waiting for another appointment. I reluctantly agreed.

When the second update didn’t fix it, I returned on 22 Sept. Mark said they’d investigate and be in touch. They weren’t.
After chasing by email and phone (again, no reply), I finally got a message saying they hadn’t even looked at the car and it would go in “early next week.” No apology, no update, no offer to return the car in the meantime.

It was finally checked on 30 Sept — after sitting there all week. This time, they said the clutch needed replacing — exactly what my husband had suggested months earlier.

When I asked questions about the clutch kit and warranty process, I got short, unhelpful answers. I had to chase repeatedly. Caroline’s tone was abrupt; emails went unanswered. I asked on 2 Oct for confirmation they’d contact my warranty company — no reply. My husband had to call days later before anything happened.

After weeks of delays, poor communication, dismissive attitudes, and repeated chasing, I decided not to give them any more of my money and took my car elsewhere.

On top of all this, the Ford Powershift automatic gearbox has a known design fault, with similar problems reported and claimed across the world. For a Ford-approved service centre to show no awareness — or worse, no concern — about these recurring issues shows a worrying level of carelessness and ignorance towards their customers.

This whole experience has honestly put me off the entire Ford brand, not just this dealership. For a main dealer, the standard of customer care here is shockingly poor. You expect professionalism, transparency, and respect — not silence and indifference.