I think you added some new books on Penwizard. But I want that website of Penwizard will be opened, just updated with new books!
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I ordered book for my grandson Tucker Warner, and his last name was misspelled, I tried to correct it within minutes, but got no answer from you. Then I emailed your company 2 times to ask for help co... See more
Loved the finished books, they look amazing and will make excellent gifts. The process of creating and ordering was very simple and the prices were reasonable. I would only suggest sending via tracked... See more
My kids will love their books, good quality and the novelty of seeing themselves on the same pages as their favourite characters will amaze them, can’t wait to gift them. Now just waiting for some mor... See more
Company details
Information provided by various external sources
Penwizard offers personalised children's books of the highest quality. Your child can star in a storybook with their favourite children's characters. It's easy to customise the illustrations by creating your child's character and adding their name and more! These books make the most unique and personalised gifts for any occasion!
Contact info
Unit 9 Spice Court, Ivory Sqaure, SW11 3UE, Battersea, United Kingdom
- help@penwizard.com
- www.penwizard.com
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy and Beautifully Made
Beautiful made and very simple to create. I just wish there was a way to view the entire book before purchasing.
29 May 2023
I like the book
I like the book. It was expensive and seems short, but it's cute and I'm sure my husband and kids will love it.
29 May 2023
Quick delivery, all as expected
Personalised book arrived quickly and with the spellings I had used.
25 May 2023
Easy to Order, Quick to Receive
Easy to order. Received updates and product was shipped during stated timeline.
18 May 2023
I haven't opened the package yet but…
I haven't opened the package yet but wasn't impressed with the customer service when I asked for a price adjustment to reflect their coupon code that I missed on their site. If they had accommodated my request, this would probably be 5 stars. It just felt sneaky. I'll see what my husband thinks of his gift.
27 May 2023
Excellent quality product
Excellent quality product. Lovely touch that you can personalise the little boy/girl in the story. Very quick delivery
23 May 2023
Ordered The snowman and the snowman and…
Ordered The snowman and the snowman and the snowdon for my boys and I love them! Great quality! Would deffo order from here again
24 May 2023
It was fantastic 👏🏾 it was beautifully…
It was fantastic 👏🏾 it was beautifully done. Thank you
24 May 2023
I paid for speedy shipping two weeks…
I paid for speedy shipping two weeks ago and my product has still
Not arrived….!
24 May 2023
Reply from Penwizard
Thank you for your review, we're sorry to hear that your book hasn't arrived yet. Due to their personalized nature, books can take up to 5 business days to print and ship which is estimated on each product page. We can see that your book has shipped but if you need any further assistance please contact customer care on help@penwizard.com.
Best,
The Penwizard Team
I submitted an order 11 days ago and…
I submitted an order 11 days ago and never got an email telling me it was shipped. I spent my good money for a product I'll probably never get. Shame. Don't waste your money!
24 May 2023
Reply from Penwizard
Thank you for your review and we're sorry to hear that you haven't received your shipping confirmation. We can see that your order has shipped but emails can sometimes be filtered to spam. If you would like us to update you with your tracking number, please contact us at help@penwizard.com.
Best,
The Penwizard Team
More personal names needed
Quick service... But book could be more personalized with names aswel as pictures
22 May 2023
Great customization!
19 May 2023
Was easy to order.
16 May 2023
Will purchase again!
I received the book faster than I ever expected and the quality is wonderful. My little girl asks me to read her the book every night before bed.
15 May 2023
Still waiting.......
I ordered this book for my Grandson more than two weeks in advance of his birthday. It has yet to arrive and no idea when that will occur. The website states I should receive it within 5-7 business days. The company need to properly inform their customers
4 May 2023
Reply from Penwizard
Thank you for taking your time to write a review. I'm sorry to hear that your order had not arrived. We do send out shipping confirmation with tracking details which you should have received via email.
We have tracked your order and can see it has already been delivered but if you require any further assistance please feel free to contact us at help@penwizard.com.
Best,
The Penwizard Team
I don't have my books yet
3 May 2023
Reply from Penwizard
Thank you for your review.
We can see that your order has been shipped. Please check you emails for your shipping confirmation and tracking information.
Best,
The Penwizard Team
After sales bad.
After sales bad.
Logged on within half hour of making purchase to fix mailing address and they still got it wrong. Now I have to pay postage to send where it should have gone.
3 May 2023
Reply from Penwizard
Thank you for your review.
Unfortunately our system will automatically use the address used when the order is placed. We can see that you have already been in contact with a member of our help team, but if you need any more information please feel free to follow up with them.
The Penwizard Team
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