Penwizard Reviews 

1,198
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I think you added some new books on Penwizard. But I want that website of Penwizard will be opened, just updated with new books!

Rated 2 out of 5 stars

I ordered book for my grandson Tucker Warner, and his last name was misspelled, I tried to correct it within minutes, but got no answer from you. Then I emailed your company 2 times to ask for help co... See more

Rated 5 out of 5 stars

Loved the finished books, they look amazing and will make excellent gifts. The process of creating and ordering was very simple and the prices were reasonable. I would only suggest sending via tracked... See more

Rated 5 out of 5 stars

My kids will love their books, good quality and the novelty of seeing themselves on the same pages as their favourite characters will amaze them, can’t wait to gift them. Now just waiting for some mor... See more

Company details

  1. Book shop
  2. also in
  3. Childrens Book Shop
  4. Childrens Shop
  5. Publisher

Information provided by various external sources

Penwizard offers personalised children's books of the highest quality. Your child can star in a storybook with their favourite children's characters. It's easy to customise the illustrations by creating your child's character and adding their name and more! These books make the most unique and personalised gifts for any occasion!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.4

All reviews

(1,198)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost Order/No Reply from Pen Wizard

My order has been lost in the mail. I have contacted Pen Wizard and haven't received any reply. I have contacted the courier who did reply but was not helpful at all. This was a Christmas present for my son. I wouldn't recommend purchasing from Pen Wizard.

20 December 2023
Unprompted review
Penwizard logo

Reply from Penwizard

Hello,

Thank you for your review.

I am sorry to hear that your order has not arrived yet. Can you please email customercare@penwizard.com, and the team will be happy to look into this for you.

Kind Regards,
Penwizard

Rated 5 out of 5 stars

Personalized Peppa Book

I am so pleased with the personalized book! I cannot wait to give it to my daughter for Christmas. The graphics are great, the story is clever, and the shopping experience was so easy. I was amazed how quickly the book arrived! Definitely would recommend to anyone

1 December 2023
Rated 3 out of 5 stars

Nice cover, wrong book

I ordered a ninjago book for my son's birthday. It was delivered and I put it aside. A few days ago I decided to skim through it and realized it was the correct cover but on a completely different book. I contacted them immediately and though they were willing to correct the mistake, the replacement book will not arrive on time.

30 November 2023
Rated 2 out of 5 stars

I ordered book for my grandson Tucker…

I ordered book for my grandson Tucker Warner, and his last name was misspelled, I tried to correct it within minutes, but got no answer from you. Then I emailed your company 2 times to ask for help correcting his last name, and never got an answer back. We received book with 10 days, but it looks terrible with name wrong Warne, he noticed it right away, I felt so bad, I paid alot of money for incorrect name.

27 November 2023
Rated 3 out of 5 stars

OK - Could do some improvement

Plus - The configuring and ordering of the book was good
Minus - We ordered three books and when they came, two of them were correct and one was not ours (wrong name and book)
Plus - When I emailed, they quickly got me the correct book (faster than normal)
Minus - The books both times came in a small folder. The last book had two good size creases in it. Maybe use something better to send the books. They did offer to replace the last book.

27 November 2023
Penwizard logo

Reply from Penwizard

Hello Jerry,

Thank you for your review.

If you contact the Customer Care team, attaching some photos of the damage to the book, they will be happy to assist.

Kind Regards,
Penwizard

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