Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I... See more
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Review summary
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Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
Company replied
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked.... See more
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Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am stil... See more
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Company details
- #231 of 242 best companies in Men's clothes shop
- #568 of 621 best companies in Clothing Shop
- #279 of 287 best companies in Fashion accessories shop
- #196 of 201 best companies in Online marketplace
- #34 of 36 best companies in Outerwear Shop
- #33 of 34 best companies in Formal menswear shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Meh. Poor service, ok tailoring
Bought a suit in Jan sales.
Had issues and emailed to their customer service but had no response. This has now elapsed past the returns date and I'm left with a suit that doesn't fit and can't exchange.
This will likely get a response as it's public, but know they don't reply to their customer service line.
31 January 2026
Unprompted review
Reply from Percival
Hi Edward, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
No refund
I returned 2 items back on the 14th March and they were delivered back on the 17th and still no refund. I've sent 2 emails with no response.
30 March 2026
Unprompted review
Reply from Percival
Hi Robert,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refund. Please be assured that this is not a reflection of our usual standards of service.
I can confirm that the refund has now been processed and a confirmation email will follow.
I have passed on your feedback to our team, for review.
Thank you,
Percival Customer Care
High Quality Clothing and Excellent Customer Service
I love the clothes - the quality is high and the style is usually right up my street.
Customer service, by Michelle in particular, is top notch.
26 March 2026
Unprompted review
Reply from Percival
Hi Charlie,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our products and of our customer service!
Kind regards,
Percival Customer Care
First time Trustpilot reviewer
Very mixed feelings about this business - I own some great clothes from them. Their sweaters are good quality and t-shirts are nice, if not a little long in the body. I have a fleece jacket from them too which I really like. I will say that it was sold as a "wool" fleece and is actually wool/polyester blend (disappointing for the price paid) but I should have checked the details before purchasing. Sizing is inconsistent but then I am tall and slim so not necessarily the average customer.
The reason for the review is the returns service. I have routinely waited up to three weeks for my return to even be acknowledged, let alone refunded and I am now coming up to a month on my most recent return, with inPost having delivered a couple of days after my sending. This is the worst returns service I have ever experienced and they are a big enough business now to have no excuse. A genuine warning - do not buy from Percival online unless you are either 100% sure you are going to keep the clothing or are willing to wait with uncertainty for 3-5 weeks to see if you will get a refund on a return.
30 March 2026
Unprompted review
Reply from Percival
Hi there,
Thank you for taking the time to leave this review.
I'm very sorry that the sizing and material was not as expected in your order. Please be assured that this is not a reflection of our usual standards of service.
Please also accept our apologies for the delay of your refund. This has now been processed for you and a confirmation email, will follow.
I have passed on all of your feedback to our team, for review.
Thank you,
Percival Customer Care
Shocking customer service
Shocking customer service, did not respond to any e mails took forever to refund. Would never use again
22 November 2025
Reply from Percival
Hi Mike, Thank you for getting in touch. I am so sorry to hear of the delay in you receiving your refund. I would love to help. I can see this has now been refunded. Please know this is not our usual standard of service.If you have any other queries please don't hesitate to contact us.Kind Regards,Percival Customer Care
Styles ok, materials heavily sub-par for price
Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I'd like. However, the materials are really sub-par for the price. Nearly every garment is mostly synthetic material - even the "wool" garments are a blend. For items that run into $300/ per, you'd expect higher quality production and materials.
18 March 2026
Unprompted review
Reply from Percival
Hi Eric, Thank you for getting in touch. I am so sorry to hear the quality of the items were not as expected. I would love to help. Thank you for your providing the feedback. We are always trying to find ways to improve the quality of our designs. Your feedback will be passed onto the relevant team so they can look into this. If you have any other queries please don't hesitate to contact us.Kind Regards, Percival Customer Care
Returned £500 worth of clothes and it…
Returned £500 worth of clothes and it took over 3 months to get a refund with no communication in the meantime.
25 February 2026
Unprompted review
Reply from Percival
Hi there,
Thank you for taking the time to leave this review.
I'm very sorry for the severe delay of your refund. Please be assured that this is not a reflection of our usual standards of service. This will be passed on to our team, as feedback to prevent from happening again.
If there is anything else that we can assist you with, please do not hesitate to contact us at https://uk.trustpilot.com/review/www.percivalclo.com
Thank you,
Percival Customer Care
Poor Customer Service
I purchased 2 cardigans, I needed to send one back but I missed the deadline to be able to, I emailed them and the customer service was initially excellent- I received an email response saying they would accept the item back and refund it. It told me to respond to the email to confirm and they would send a QR code to be able to post back. I emailed, I heard nothing, I emailed again, I heard nothing- 5 emails later of me asking for a response, I still heard nothing. I’ve given up on sending it back now but just wanted people to not bother with this company- shocking customer service.
6 January 2026
Unprompted review
Reply from Percival
Hi David , Thank you for getting in touch. I am sorry to hear you have not been able to return your order. I would love to help. I can see out customer service team have sent an email to you. Please kindly look out for this so we can help further. You can also contact us at hello@percivalclo.com and quote reference #46193. If you have any other queries please don't hesitate to contact us. Kind Regards, Percival Customer Care
Really couldn't recommend Percival any…
Really couldn't recommend Percival any higher - the communication, customer service and speedy delivery time were all first class when ordering my wedding suit. In particular, Michelle from the customer service team was incredibly helpful, letting me know of re-stocking timelines when the suit trousers were out of stock and available offers when I was ready to purchase the suit.
The product is also great - 100% linen and a really striking colour.
11 March 2026
Unprompted review
Reply from Percival
Hi Tom,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our customer service and of your purchases!
Kind regards,
Percival Customer Care
I ordered a pair of chinos from…
I ordered a pair of chinos from Percival. They were not suitable and I sent them back for a refund. Two emails later and still no acknowledgment or in fact refund of monies. I think 6 weeks is way too long to process a refund and I question now the company ethics
23 February 2026
Unprompted review
Reply from Percival
Hi Andrew , Thank you for getting in touch. I am sorry to hear you have not received your order. I would love to help. Please contact us at hello@percivalclo.com and quote reference #46011 with your order number so we can look into this further. If you have any other queries please don't hesitate to contact us.
Kind Regards, Percival Customer Care
i love percival so much i love the…
i love percival so much i love the quality and vareity and style its the only clothing shop i buy from now
21 November 2025
Reply from Percival
Hi Harry,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with the quality and variety of our products!
Kind regards,
Percival Customer Care
Interesting brand, good-ish quality when discounted
Quality of garments vary between acceptable and good-ish. Pleased with the quality of a knit polo t-shirt and some waffle t-shirts, I tried out some of their pleated trousers and a Harrington jacket, which both had rather bad zipper quality. I had the "Men's Chapter Zip Up Jacket | Forest Green" and the zipper was annoyingly unreliable. For the price, I expect the zippers to be more reliable and smooth, since they underperform even to my 60€ linen trouser from Abercrombie and Fitch. Overall, the quality of the fabric is good most of the time, but unfortunately didn't amaze me either, especially given the price... The linen trousers for 175€ didn't show particularly better quality than my 60€ ones from A&B.
Though I will continue to look in for good deals, as I'm relatively pleased overall. Although the sorting facility forgot about my return, the customer service processed my refund within the same day I contacted them. Overall, I am pleased.
27 February 2026
Unprompted review
Reply from Percival
Hi Adrian,
Thank you for taking the time to leave this review.
I'm very sorry that the quality of some of your purchases were not as expected and your refund was delayed. Please be assured that this is not a reflection of our usual standards of service.
I have passed on your feedback to our team, for review.
Thank you,
Percival Customer Care
What has happened, Percival?
I've been a loyal customer of Percival for years and have bought many items from them. I really like their clothing so it's disappointing to see such a decline in their customer service which now appears to be non-existent. I started a returns process for an item at the beginning of February. It was stated that I would receive an email with the QR code. I didn't so I emailed Percival on 13th February. To date I still haven't had a reply. This is really not good enough and this doesn't give me confidence to buy from you again. Seriously, I'm not sure what's going on but sort it out or you'll lose more loyal customers like me.
** Percival have yet again responded to a customer asking them to email them, despite having emailed them already and NOT having had a response. You are insulting customers.
13 February 2026
Unprompted review
Reply from Percival
Hi Stuart, Thank you for getting in touch. I am so sorry to hear you have not been able to return your order. I would love to help. Please kindly contact us ta hellp@percivalclo.com with your order number and quoting reference #46048 so we can look into this further. If you have any other queries please don't hesitate to contact us. Kind Regards, Percival Customer Care
Amazing
The quality of the materials used are very high, and how things made is top notch.
The prices are a bit high, but fare as well.
15 February 2026
Reply from Percival
Hi there,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with the quality and materials of our products!
Kind regards,
Percival Customer Care
Disappointing
Disappointing quality with manufacturing errors wnd then had to pay additional postage fees to return. Still yet to receive refund a week later which is disappointing given cost of clothing. Unlikely to buy online again.
15 February 2026
Reply from Percival
Hi Dominic,
Thank you for taking the time to leave this review.
I'm very sorry that the quality of your purchases were not as expected. Please be assured that this is not a reflection of our usual standards of service.
The refund, for your return, has now been processed in full, including any postage charges. You will receive dan email to confirm this shortly.
If there is anything else that we can assist you with, please do not hesitate to contact us.
Thank you,
Percival Customer Care
No sizing available for long legs
No sizing available for long legs. Pain in the ass to use the website, too pricey for the quality
15 February 2026
Reply from Percival
Hi Samuel, Thank you for getting in touch. I am so sorry to hear this and for the issues you encountered with the website. I would love to help. Please rest assured this will be passed onto our team to be looked into. If you have any other queries please don't hesitate to contact us.
Kind Regards, Percival Customer Care
Avoid - refunds not processed and no customer service
Avoid this company at all costs. Trying to get a refund is almost impossible and makes the process highly stressful. They don’t respond to any emails (I sent four) and they provide no updates on where your refund is despite it being ‘processed’. Such a shame as I’m looking to buy a new suit but I simply would not use this company again as returning items is such a nightmare - luckily there are plenty of good companies out there who have a decent returns and customer service (eg universal works). I eventually got my money back but only by reaching out via instagram. They clearly never processed my refund as they had stated or reviewed the emails chasing it. Really poor customer experience all round.
1 January 2026
Unprompted review
Reply from Percival
Hi Michael,Thank you for getting in touch. I am so sorry to hear of the issues with your refund. I would love to help.Can you kindly contact us at hello@percivalclo.com with your order number and quoting reference #45421 so we can look into this further? I look forward to your reply. Thanks - Kyra
Have purchased some great clothes in…
Have purchased some great clothes in the past but recently purchased three items and having issues! Sent two back for an exchange two weeks ago and heard nothing since despite sending emails to the customer service team three times. If you are confident the size they offer will fit, then order …otherwise exercise caution!!
16 February 2026
Unprompted review
Reply from Percival
Hi there,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refund and for the sizing difficulties. Please be assured that this is not a reflection of our usual standards of service.
I can confirm that the return/exchange, has now been processed and a email will be sent to confirm this. I have also passed on all of your feedback, to our team, for review.
If there is anything else that we can assist you with, please do not hesitate to contact us.
Thank you,
Percival Customer Care
Percival received my return on…
Percival received my return on 31/01/26. It's been over three weeks, and they have not even bothered to acknowledge receipt. I am submitting another review as it seems the only way to contact them. If I do not hear from them by 03/03/26, I will be submitting a chargeback through my bank.
31 January 2026
Unprompted review
Reply from Percival
Hi Alex,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refund. Please be assured that this is not a reflection of our usual standards of service. We have had a backlog of returns due to a busy period and it has taken longer than usual to process them.
I can see that your return has now been refunded and a confirmation email has been sent.
You can reach us on hello@percivalclo.com, if you need any further assistance.
Thank you,
Percival Customer Care
The suit I bought had multiple…
The suit I bought had multiple tailoring errors (buttons sewed on poorly, pleats not properly stitched) and it's taken a month to get a refund. Avoid.
21 January 2026
Reply from Percival
Hi there,
Thank you for taking the time to leave this review.
I'm very sorry for delay of your refund. Please be assured that this is not a reflection of our usual standards of service.
I can see that the refund has now been processed.
Your feedback will be passed on to our team for review, to prevent from happening again.
Please can you email us at hello@percivalclo.com, if we can help you any further with this.
Thank you,
Percival Customer Care
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