Perfume's Club España Reviews 

Still waiting! No communication re delivery although very pro active when taking my payment! Funny that will let PayPal know I think 🤔

Order number E7351919 was not delievered in a month.They didn't make a refund. Just do not order anything on their website. Scammers!

My orders never arrived and I didn’t recieve my money back.
Will never order here again

Horrible experience with not arrived article. Had to contact transport company myself. Transport company showed up personally in my house and threatend me.

After a while perfume club will send another article and give no refund. I already bought new article because I needed it.

Never again. Please stop selling in my country. You have to meet our laws when selling there!

Useless company.. long process to return the item …not very easy to deal with plus item doesn’t look original too..ordered rayban glass..waste of money

UPDATE 22ND AUG 22. I DONT SEE IN THIS DAY OF MODERN TECHNOLOGY THAT I AM HAVING TO WAIT TWO MONTHS BEFORE YOUR COMPANY WILL DECLARE MY ORDER OFFICIALY LOST.THAT IS JUST BAD COMPANY POLICY HOW ABOUT YOU REPLACE THE ORDER AND SORT OUT COMPENSATION FROM THE DELIVERY COMPANY IN YOUR OWN TIME AND NOT MINE.Ordered the same thing two days apart.one came but still waiting two wks later for the other.they blame the pandemic.i thinj thats a cop out..update.18th aug. Now they are making me wait until 10-11-22 for an investigation with the courier company to see what they say.just not on.two identical orders dispatched the same day,only one sent and recieved.

Fast, realible. Order tracked Madrid Milan in 5 working days. Suggested!

The team resonse very quickly and very supportive.

I wasn´t sure about the name, but I must say that my online shopping experience was perfect, and we got our delivery very quick!

Not to be trusted. They lost my package, and want me to wait for 14 days to find a solution with de carrier. There are several options for the same products, around the same prices, so won’t be order anything from this store ever again

Just like a lot of the other reviews here, I have emailed them twice about the delivery of my item and have not received any replies. The tracking information has not been updated for 2 weeks now and I can't get any answers on where my item is.

I want a refund but there's no option on their website for "I never received my item". All the other refund options require to provide a pick up date for the item.

Just a really terrible experience overall

Horrible company. The product I ordered almost 2 months ago has never arrived. I’ve contacted the company everyday for the last 2 weeks and they are blatantly ignoring me, which is appalling to me and very unprofessional. No one will respond or give me an answer. I will be writing them everyday until I get a response and a refund.

After more than two months passed and my order never arrived, I filed a claim with PayPal and wrote to perfume club. They responded saying the package was lost at customs and they refunded me, however, when I looked up my order via the links in their emails I could see that it had never been shipped. Glad I'd used PayPal as that probably made the refund process fast.

Terrible and unprofessional company.
I've bought cosmetics from them, to be delivered in my flat in London. My parcel has never arrived, so they asked me to raise myself a ticket with Royal mail - when they should have been the ones who raise it. Royal mail reverted saying I should get the refund with Perfumes Club, and Perfumes Club asked me 90 days to refund it because they want to keep the money for a few months.
They don't do anything to look for your lost parcel, they ask you to contact the royal mail and do everything on your own. I recommend you never buy with them, buy with a bigger and professional company instead, which have a proper customer service team to solve the queries sucessfully.
Order E6203188

My experience is not at all pleasant with this company. I made one only purchase, and upon making a legitimate return, I never received my refund. The item was returned using the shipping label provided by this company, it was shipped end of July 21, and to this date, customer service hasnt found my return neither takes an action or replies to my emails. I will never recommend this website, the company is too messy and doesnt handle customer service seriously.

I was looking at my account and i checked just for curiosity.By now i am waiting my 51th order and i spent about 10.000€ on products.
My wife has a small re-sale business in Brasil and we buy some products here because there this things are a bit more expensive.
Until now everything has gone flawless, which is not bad after 50 orders.Never arrived without the things we ordered and normally they ship in 1 to 4 days.
The products at least look like the original and so far no one complained.The things always came well packaged with good boxes,tape and cushion paper.
The delivery companies ,well ,we have received from SEUR ,Correos Express and Rangel.Some are better than others ,but they mananged to deliver it. Correos Express are the worst.Sometimes they have the package, but they only deliver when they want.
So ,after all this all i can say is "so far ,so good".
I can´t say how things work if we have a problem, because i never had one.If it happens i will come here to tell how it was.But for now i have to tell the experience i have and for me deserves 5 *.
The only thing i can criticize is the fact they send few samples no matter you buy 10€ or 1000€.I think they can give a special attention if you place a high value order.

Little confused as there are a few bases for this company but...... I ordered through the Co.uk site a ghd helios hair dryer..
I received the tracking details and it was shipped from Spain to the UK within 7 days...
Really well packed :-)........ As with most ghd products its always at the back of your mind are they genuine but the warranty was registered with the items date code and all good.....

This review is for Perfume Club Spain.
Excellent customer service!
I had a problem with my delivery address as I forgot to change it after I moved and they couldn't have been more helpful in assuring me that the order would go to the correct address. They responded promptly to every email I sent and the order arrived when they said it would.
The products look and smell great too although I haven't used them all yet, but will review them when I have.

I placed order on April 19 and the tracking number hadn't update since April 21.

Shipment Details # LT777016329NL

Where is my package ?

I sent email to the customer service team several times but no reply.

My order number E4919507.