Perrys Motor Sales Ltd Reviews 

7,341
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being professional, helpful, and friendly, making the car buying process pleasant and straightforward. Many people appreciated the seamless service and the absence of high-pressure sales tactics, contributing to a positive overall user experience. However, some customers reported issues with the vehicles themselves, encountering defects or problems shortly after purchase. Additionally, a few other people also felt that customer service was poor, citing unreturned calls, lack of assistance, and delays in resolving problems.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, helpfulness, and... See more

Service

Consumers generally report positive experiences with the service, highlighting friendly, helpful, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their new... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

User experience

Clients share positive opinions on user experience, with many describing their car buying process as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought a new car from Perry’s. It was easy to order the car from another town and have it driven to Barnsley. Overall the transaction was smooth and Ryan was helpful and professional. I’m please... See more

Company replied

Rated 4 out of 5 stars

Fantastic experience buying a car at this place which was made do much easier by our contact Almas for whom nothing was too much trouble,we can’t thank you all enough,buying a car can be a stressful... See more

Company replied

Rated 5 out of 5 stars

The whole process from first contact to driving the car off the forecourt was a pleasurable experience and the staff put you at ease with no pressure applied at all. Both Lee Duquemin & Brett (Sales M... See more

Company replied

Rated 5 out of 5 stars

I was very satisfied with with my experience at Perrys Vauxhall Barnsley when buying a used car. Kim looked after us from start to finish. She was great, very friendly, knowledgable and didn't push us... See more

Company replied


Company details

  1. Car dealer
  2. Car accessories shop
  3. Car rental company

Written by the company

Welcome to Perrys Motor Sales Ltd on Trustpilot! We love receiving reviews and feedback of all kinds from our customers.


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4.0

Great

TrustScore 4 out of 5

7k reviews

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Replied to 97% of negative reviews

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4.0

All reviews

(7,341)

616 reviews in the last 12 months

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Rated 5 out of 5 stars

We are really pleased with our Kia…

We are really pleased with our Kia Sportage and couldn't be happier with the service we received. Gareth was incredibly helpful, knowledgeable, and professional throughout the process, making the whole experience easy and enjoyable. We never felt under any pressure, and nothing was ever too much trouble for him. We have already recommended Perrys and Gareth to friends and family and will continue to do so. Thank you for such excellent service!

1 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Thank you for the brilliant review! We're delighted you love your new Kia Sportage and that Gareth looked after you so well.

We really appreciate you recommending us to your friends and family. Happy motoring!

Rated 5 out of 5 stars

I cannot thank Nigel gulliver enough…

I cannot thank Nigel gulliver enough for his patience and kindness,when I went for a new car.What a lovely man he is.I would recommend perry's at Rotherham Customer service 10/10

11 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Thank you so much for the brilliant review!

We're absolutely delighted to hear that Nigel took such good care of you and that his patience and kindness made your experience so special. He really is a lovely bloke, and we'll be sure to pass your 10/10 feedback on to him and the rest of the Rotherham team.

Enjoy your new car, and thank you for recommending us!

Rated 5 out of 5 stars

Excellent

Excellent, friendly service from Perrys in general and Glen personally.
Would highly recommend the branch in Rotherham to others.

6 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

We're delighted to hear you received such friendly service from the team, and especially from Glen. We'll make sure he gets a big pat on the back for looking after you so well.

Thank you for highly recommending our Rotherham branch—it really means a lot to us. Happy motoring!

Rated 5 out of 5 stars

Very nice salesman

We were not hassled by the salesmen. We were left to look around at our leisure. Queries were answered in a helpful and knowledgeable manner.
Ravi Prashad was the salesman who helped me. He was kind and considerate.

11 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

We're delighted to hear that you enjoyed a relaxed, pressure-free experience with us and were able to browse at your own leisure.

Ravi will be chuffed to bits with your kind words. We'll be sure to pass on your thanks to him for being so helpful, considerate, and knowledgeable.

Enjoy your new car, and thank you for choosing Perrys!

Rated 5 out of 5 stars

New car for us

Very straightforward with no hassle. We knew what we wanted and perrys had it. We picked it up fully mot’d and taxed. Would definitely recommend

6 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Thank you for the great review!

We're delighted we had exactly what you were looking for and could get you sorted out with no hassle. It's fantastic to hear that having it fully MOT'd and taxed made things nice and straightforward for you.

Thank you so much for recommending us, and happy motoring!

Rated 1 out of 5 stars

MUST READY BEFORE BUYING FROM PERRY'S NELSON

I would not recommend Perrys Omoda Jaecoo Nelson because my experience with them was/is horrendous (see below):

The initial call with Jake was positive, he had sent me videos of the car and answered some questions I had but he seemed more interested about offering extra protection/cover etc (all additional cost) and left me feeling overwhelmed at the time. Nevertheless I put down a deposit the same day (Wednesday 20/5) and was told the car would go into prep straight away, also the reason why I couldn't test drive before committing fully when requested as I live a good 2.5/3 hours from the dealership so could only really go on Saturdays due to work. After a couple days of going over everything, I made full payment of the car on the Friday that same week. Looking back, I wish I hadn't done as the car proceeded to stay 'in prep' for over 10 days and received very little communication from Jake in that time. I gave it a few days before chasing to which I kept getting told everyday it's 'in prep and MOT would be done today' (makes me wonder if the car actually went into prep in the first place and if they just said it was so that I couldn't see/test drive the car in person). Eventually after a week of chasing I finally had a delivery date of Wednesday 3/6 1'st thing in the morning and I specifically requested for delivery to be made to a certain address multiple times and Jake had confirmed. The car arrived in the afternoon, not to the address I requested delivery to may I add, and was shocked to see it was driven down on trade plates which Jake never informed me about. Upon inspection of the car, it was filthy inside and out (stained seats/doors, dust settlement, carbon/dirt build up on the wheels and all around the car just to name a few) - I would attached pictures if I could. The weather wasn't great that day which was mentioned when I complained but the build up was from weeks/months of accumulation over time not just that journey. The driver wasn't too great or knowledgeable and kept saying he worked for an external company not Perry's. I had no choice but to accept delivery of the car as I had already been waiting long enough, I took pictures for evidence and sent them over to Jake within the hour but again he didn't have much to say and felt like he was unwilling to help. I spent the rest of the day/the following days trying to reach someone for help which I eventually got through to Andy (branch manager), after multiple back and forth over the phone/emails we came to some sort of agreement to compensate some of the extras I supposedly had done and that they would reimburse the cost of a valet as he had agreed the condition of the car was not up to standard. This week I had a couple warning lights come up on which I'm still waiting on a reply from Andy or someone as I want them checking out and should come under the warranty. The car itself is fine apart from the cleanliness, warning lights and an issue with the badging on the boot door which I noticed this morning (looks like it had been taken off in the time between Jake's original video and the pictures I took on delivery).

If they offer Gardx paint/fabric protection, I'd highly avoid as I was suppose to have this on my car but I'm certain it's not been applied due to the state of the car on delivery and the paperwork received states it was applied same day as delivery which is impossible because its at least a 3 hour process if done properly. If they did then it would be on top of all the dirt which is worse.

Overall it has been a horrendous experience from start to finish!

3 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Thank you for reaching out and sharing your review. We are sorry to hear that you had a disappointing experience with us. Your feedback is valuable and we are making sure it is passed directly to the appropriate team so we can address your concerns.

Rated 3 out of 5 stars

was okay

was okay. finally got my refund

18 March 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thank you for sharing your feedback. We appreciate your patience throughout the refund process and are glad to hear this has been resolved for you.

Rated 1 out of 5 stars

This dealership is appalling. Avoid at all costs.

This dealership is, by far, the worst. The service received was absolutely appalling by Tom Byworth. I purchased a van from them around two months ago. Unfortunately, I needed a van urgently and purchased ahead of time. The pictures did not accurately reflect the state of the van so this was my fault but they assured me over the phone that the van was in good condition. The wheels were in extremely poor condition so they promised to send trims. I had to chase around 20 times. Promise after promise each time. It actually became a joke. There were hundreds of nails in the van itself rolling around, it was like they did not even attempt to clean it. Once we got the van back we noticed it was extremely dirty underneath too. Most importantly, I was informed that there was a 3 month warrantee and this could be honoured at any Perry/Ford garage. I’ve had the van 2 months, I need new breaks and now the engine light is on. Of course, another lie as it has to be returned to Dover, costing me time and money. I am convinced they have sold me a van not fit for purpose. If I could recommend anything, it would be to avoid this place at all costs.

28 March 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Edward, we appreciate you taking the time to share your feedback. We're sorry to hear of your experience, this is not the standard of service we aim to provide. We apologise for the inconvenience caused and will ensure your comments are shared with the relevant team for review. If you would like to provide more information relating to your experience, please contact us at Perrys.co.uk/feedback.

Rated 1 out of 5 stars

Perrys Huddersfiekd have my vehicle…

Perrys Huddersfiekd have my vehicle post accident to reset the control module. Only after ‘playing around for 5 days’ did they go back to Citroen Technical when they failed to reset this module. Having spoken to both Citroen and Perrys today they have been sat for another 5 days awaiting a response from Citroen. I need more urgency, thousands of Berlingos and other derivative models, Peugeot, Vauxhall, Fiat, Toyota are coming off the same production line. Why between Citroen and Perrys can they not move forward in a more timely manner.

10 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

We appreciate you bringing this matter to our attention Paul. We apologize for the ongoing delay and fully understand the need for urgency regarding your vehicle's repair. The complexity of resetting this module has required escalation to manufacturer technical support, and we are pushing for a prompt resolution. We will reach out to you directly to provide a direct update on the timeline.

Rated 5 out of 5 stars

Morgan Perrys Doncaster

Couldn't have met a better sales man than Morgan at Doncaster Perrys He's been fantastic from the moment we first met him. Always happy to help always smiling Just brilliant! Perrys themselves have been very good too
Highly Recommend

9 June 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Poppy,

We are absolutely over the moon reading your lovely review! Morgan is indeed a fantastic member of our Doncaster team, and we are so glad his bright smile and helpful attitude made such a positive impression on you.

We really appreciate you taking the time to share your experience and for highly recommending Perrys. Enjoy your new car, and we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Very quick and easy even though my…

Very quick and easy even though my personal information wasn’t great with recently moving house , great deal for a great car . Just hope any after sale service is just as good . Thanks

30 May 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Dave! Congratulations on the new car and the new house—that is a lot of exciting change all at once!

We are so glad we could make the process quick and easy for you, even with the paperwork updates. Rest assured, we are committed to giving you that same great level of care throughout your entire ownership journey, so you're in safe hands for any after-sales service.

Enjoy the new ride, and we look forward to looking after you and your car in the future!

Rated 5 out of 5 stars

Only popped in to look at a BYD…

Only popped in to look at a BYD seal….ended up buying it !! Great team. Ben of sales looked after me and took me on a test drive. Good all round experience with Perrys. Must have been good I travelled 75 miles to buy it. Thanks Ben and the whole sales team.

29 May 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Roy, what a brilliant result! We are so glad that a quick look at the BYD Seal turned into a drive back home in a brand-new car.

It is wonderful to hear that Ben and the rest of the team made the 75-mile trip worthwhile for you. We pride ourselves on making the car-buying process easy and enjoyable, so knowing you had such a great all-around experience with us really makes our day.

We hope you're loving every mile of the drive in your new Seal!

Rated 5 out of 5 stars

Paul the salesman was very helpful and…

Paul the salesman was very helpful and nothing was too much trouble. I would definitely recommend Perrys.

29 May 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Margaret,

Thank you so much for the wonderful review! We are so glad to hear that Paul looked after you so well and made sure everything went smoothly. Hearing that you would recommend us means the world to our team. Enjoy your new car, and please let us know if you ever need anything else!

Rated 5 out of 5 stars

Perry's reputation meets expectations

Perry's reputation certaimly meets expectations. I travelled 200 miles to purchase a car from them and wasn't disappointed. The car was compatively priced, was well prepared for sale and the salesman was more than helpfull.

1 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Nick, what a fantastic review to read! Traveling 200 miles to buy a car is a huge compliment to us, and we are so glad that the vehicle, pricing, and the helpful service made the long journey worthwhile.

We always aim to deliver a seamless experience that lives up to our reputation, and knowing we hit the mark for you is wonderful. We appreciate you choosing Perrys, and we wish you many happy miles of driving in your new car!

Rated 5 out of 5 stars

Very helpful staff who put me at ease…

Very helpful staff who put me at ease and explained in detail clearly. I was very impressed and would recommend them to family and friends.

5 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Pauline, we appreciate you taking the time to share your experience with us! It is wonderful to hear that our team made you feel at ease and took the time to explain everything clearly. Knowing that you would recommend us to your family and friends is the highest compliment we could receive.

We look forward to welcoming you back whenever you need us next!

Rated 1 out of 5 stars

Bought a car about a month ago

Bought a car about a month ago
It's been back in 4 times now with things that are wrong with it that they'd promised they'd fit
Something was corroded underneath, there's a faulty light sensor, the rear windscreen wiper wasn't working.
After 3 visits they fixed the wiper but I took it in again today as I'm still getting rear light errors. They couldn't find out why and sent me away.
This is terrible why are you selling faulty cars, its a second hand car but it was a really expensive car the most expensive car I've ever owned I thought it would be fully working from a big garage like this.
It's not just the inconvenience of having to go a day without a car several times, but relying on family to give me lifts back and through again every time and asking people to take me to work.
You guys are crap

9 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Beth, we understand your frustration regarding the multiple visits required to address the issues with your car. Buying a vehicle is a significant investment, and we recognize how disruptive it is to deal with ongoing faults and the inconvenience of arranging alternative transport.

We aim to supply vehicles that meet high standards, and we would like the opportunity to review the situation . Please reach out to us at Perrys.co.uk/feedback at your earliest convenience and we will do our best to resolve this with you.

Rated 5 out of 5 stars

Good serviceHelp full and friendly staff and a nice…

Help full and friendly staff and a nice car at a good price

4 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Graeme! We are so glad to hear that you had a great experience with our team. Finding the right car at a great price is always a win, and we are happy we could make that happen for you. Enjoy your new ride, and please let us know if you ever need anything else!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish.

Sale staff were honest and helpful to choose the right car for myself and family.

Sales man Marshall was really knowledgeable and helpful.

I would recommend this dealership and will be returning to buy another car in the future.

9 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

It is wonderful to hear that you and your family had such a positive experience with us Ray!

We are glad that Marshall could provide the expert knowledge and honest guidance needed to help you find the perfect car. Hearing that you would recommend Perrys is the best compliment we could receive, and we look forward to seeing you again when it is time for your next vehicle.

Enjoy your new car!

Rated 5 out of 5 stars

Super friendly and professional…

Super friendly and professional customer service. No hard selling just a genuine interest in helping their customers make the right choices.

9 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Thank you so much for the wonderful review Malcolm. We are so happy to hear that you enjoyed our pressure-free approach and found our team helpful. Guiding you toward the right choice for your needs is always our top priority, and your kind words mean the world to us. Enjoy your new vehicle, and please let us know if you ever need anything else!

Rated 5 out of 5 stars

Stephen at Swinton mexborough branch…

Stephen at Swinton mexborough branch was very helpful he talked me through what I need to do when the paperwork comes through for my personal number plate and so I could extend my warranty

3 June 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Helen, we are so glad to hear that Stephen at our Swinton branch could help you navigate the paperwork for your personal plate and warranty extension. It’s great to know he made the process clear and easy for you!

We really appreciate you sharing your experience, and we will be sure to pass your kind words along to Stephen and the rest of the team.

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