Woow! I am beyond shocked on how good the customer service is very fast and reliable also delivering the items in a secured package. Amazing job guys will be recommending and purchasing again. Tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was well worth the wait! The products came securely wrapped and are beautifully made. I’m really so delighted and it is the only supplier I could find that delivered in the UK for free. Stunning... See more
I absolutely love the products from Persis Collection! The quality is excellent — everything is beautiful and made with great attention to detail. You can truly see the care that goes into each... See more
Great selection of items. Excellent customer service and the best quality. I will be shopping again with them!
Company details
- #22 of 22 best companies in Art gallery
- #175 of 205 best companies in Decoration and Interior Design Store
- #218 of 286 best companies in Fashion accessories shop
- #316 of 376 best companies in Gift shop
- #243 of 287 best companies in Jewellery shop
- #1 of 1 best companies in Persian restaurant
Written by the company
Persis Collection, a Persian art gallery, embodies a captivating bridge that elegantly blends the intricate threads of Eastern and Western cultures. At our core, we are driven by the mission to ignite a global fascination with the multifaceted allure of Middle Eastern and Persian art, fostering a deeper appreciation that transcends borders. As we embark on this transformative journey, the initial stride takes form through the Persis Collection website—a gateway to a visionary landscape encompassing continents, realized through immersive galleries and exhibitions. Imagine a world where individuals from diverse walks of life are immersed in the captivating tapestry meticulously woven by modern Persian and Iranian artists. Our curated collection unveils a diverse spectrum of over a thousand meticulously fashioned home decor, jewelry, and fashion pieces. Each creation resonates with the vivacious tones and intricate designs emblematic of Persian and Middle Eastern artistry, bridging heritage with modernity. This earnestly extends an invitation to join hands in preserving, rejoicing, and disseminating the rich artistic legacy that harmoniously binds the realms of East and West. This symphony echoes the opulent cultural heritage of both Persia and Iran, underscoring the beauty that flourishes when tradition meets innovation.,
Contact info
2 Sentinel Square, NW4 2EL, London, United Kingdom
- +44 (0) 2038 44 55 43
- info@persiscollection.com
- www.persiscollection.com
4.3
Excellent
705 reviews
Replied to 37% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
every thing is ok
28 December 2023
High quality and personal message
I bought a gift for my father and during checkout, I noticed that there is an option to add a custom text to be sent with the gift. This feature was very good. I think the quality of the product was good
5 December 2023
Unprompted review
Great products !
29 November 2023
Beautiful quality products that arrived…
Beautiful quality products that arrived promptly highly recommended
29 November 2023
Quality is poor
29 November 2023
Reply from Persis Collection - Persian Art Gallery
Dear Masoud,
Thank you for sharing your concerns with us. We understand that you've received our direct email, and we appreciate the opportunity to address the issues you've encountered.
As we strive for customer satisfaction, we value your feedback. It's reassuring to know that many others have enjoyed the same item you purchased. To ensure your complete satisfaction, we encourage you to continue the conversation with our customer support team through the email we've sent you. We remain committed to resolving any concerns and, if necessary, facilitating a return for a full refund.
Your experience matters to us, and we look forward to working towards a positive resolution.
Best regards,
Persis Collection
Amazing service and packaging and fast…
Amazing service and packaging and fast dispatch. Highly recommended
27 November 2023
Update: They took responsibility and offered the best customer service one could've hoped for.
UPDATE:
This is an update on my experience with this company. I had previously rated it 1 star (you can read my previous review below). Their response was slow but they managed to salvage the situation. They corresponded with me frequently and resent the items. And to my surprise, they used the same delivery company as before—only this time, the vendor did not mess up. The items were beautiful as well.
I can affirm that they are indeed a genuine company and your money won't be lost on them. I had the same fear, especially given the number of similar companies and vendors one sees on eBay, Etsy, or TikTok. But rest assured, you're in good hands. I cannot attest to whether you'll have a 100%-trouble-free delivery, but if you do hit a snag, I'm sure they'll sort it out like they did mine.
I am very interested in their silks as well and hope to be a regular customer going forward.
_______________________________________________
Previously posted on Dec 8, 2023: Rating 1 star
They took my $222.13 without delivering the product and now ghosting me. The delivery company they hired in Canada did not deliver the package. I emailed the courier company 3 times with proof that their person was lying about the delivery being completed. Plus my building camera footage shows no package being delivered or left out anywhere in the vicinity. I waited patiently but got no response from the courier company.
I then emailed this company, Persis Collection and told them about my complaint with the delivery guys. Got a typical response saying check with your neighbors, parcel may be delayed, etc etc and they're looking into the matter. I waited patiently and even thanked them for responding. Reached out to them after 5 days enquiring if there's an update. No response. And no resolution or view into next steps.
I've been on this matter since Nov 27. And now it's been ten days since I'm trying to communicate with Persis directly. To add insult to injury, they're not even responding to my emails for a follow-up.
I usually refrain from giving a negative review to a company as I avoid unnecessary conflict. And this TrustPilot survey was lying in my inbox for two days. I decided to again reach out to Persis Collection to see if perhaps they have information and regarding next steps. But there's radio silence. Hence, my review here.
Any decent company has an SLA in such situations. How can you make a customer go through so much hassle without a timeline?
I'm shocked at their attitude and the completely nonchalant way they're okay with taking someone's money like this. It's called stealing. And to think I trusted TrustPilot reviews before spending hard-earned money on a present for Christmas.
How can this be legal?
19 November 2023
Reply from Persis Collection - Persian Art Gallery
Hello Anne,
I hope this message finds you well. We appreciate you taking the time to share your feedback, and we want to extend our sincere apologies for the challenges you've faced with the delivery of your order. Your satisfaction is of utmost importance to us, and we're actively working to resolve this matter and ensure you receive your items.
We have taken immediate action by reprocessing and resending your order, and a new tracking number will be provided as soon as the items are dispatched. We understand the frustration this situation has caused, and we are committed to making things right.
As we strive for continuous improvement, we kindly ask for your understanding and consideration. Reviews on Trustpilot are valuable to us, and we want to ensure that your experience is accurately represented. Our team is dedicated to addressing any concerns and providing the level of service you deserve.
Before placing a new order, we invite you to allow us the opportunity to resolve this matter and demonstrate our commitment to your satisfaction. If there are specific issues you'd like us to address or if you have further concerns, please feel free to reach out to us directly.
We appreciate your patience as we work to address this situation and thank you for considering our request. Your feedback is important to us, and we look forward to the opportunity to make amends.
Best regards,
Arya
Persis Collection
Persian & Middle Eastern Shopping Gallery
www.persiscollection.com | info@persiscollection.com | +44 (0) 2038 44 55 43
I am very pleased with my purchase
I am very pleased with my purchase. All the items purchased are just beautiful. Really nice workmanship and quality. Thank you
20 November 2023
Best place to shop if you want quality items
I have purchased from Persis Collection on many occasions I find their products of high quality and beautiful. If you have any questions they are quick to respondand delivery is always within quoted times of items in stock, you may have to wait a little time for items on order but they keep you informed of progress. Prices are very competitive.
19 November 2023
The items arrived quickly and proper…
The items arrived quickly and proper tracking information was provided very early. The items were packed with care making sure everything arrived intact. Very happy with the purchasing experience and love the quality and authenticity of the items. Highly recommend this store for Persian inspired products.
6 November 2023
Post fee is very heigh,,,!!!
Post fee is very heigh,,,5,95 euro and generally the prices are heigh.
8 November 2023
Reply from Persis Collection - Persian Art Gallery
Hello A.S,
I hope this message finds you well.
Thank you for sharing your thoughts regarding our shipping fees and pricing. Your feedback is vital, and we appreciate the opportunity to address your concerns.
We're working diligently to provide transparent information about our charges and continually refine our services. In light of your review, we would love to understand more about your experiences with other aspects of our service, such as product quality, ordering process, delivery time, and packaging.
Given that you've chosen our services multiple times, your insights are particularly valuable. We are eager to learn more about what aspects have kept you coming back, despite any concerns about pricing.
Your review is crucial in helping us enhance our offerings and improve the overall customer experience. We take your feedback seriously, and we want to ensure that your experiences with us align with your expectations.
If you have a moment, we would greatly appreciate any additional details you can provide. Your satisfaction is our priority, and we're committed to delivering the best possible experience for our customers.
Thank you for your continued support, and we look forward to serving you better in the future.
Warm regards,
Arya
Persis Collection
Everything was great
Everything was great! Product greater than expected! Super fast delivery ! Everything top , can only recommend to buy there.
24 October 2023
Beautiful work
Beautiful work - unlike other businesses they have a wide range of options & the team are attentive, helpful & super responsive. I bought a present for a non Iranian friend & she absolutely loves it. Thank you!
12 October 2023
Great products,high quality and…
Great products,high quality and fantastic customer service
11 October 2023
Beautiful Tiles
Very pleased with my order. Fast shipping and great communication. I will buy from them again.
20 September 2023
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