PMUK Reviews 

369
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally supportive, understanding, and providing remarkably helpful guidance throughout the entire matchmaking journey. Many individuals genuinely appreciate this thoughtful approach, noting that personalized advice and high-quality introductions consistently make finding a suitable life partner wonderfully smooth and reassuring. Some reviewers were not happy with the coaching sessions or felt that their specific relationship requirements and personal preferences were entirely overlooked during discussions. A few people also felt that the overall communication could occasionally become quite unprofessional, mentioning frustrating issues regarding meeting punctuality and rigid, unhelpful responses.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally dedicated, caring, and... See more

Service

People report positive experiences with service, highlighting high quality, personalized attention, and... See more

User experience

Consumers find user experience to be very positive, highlighting a thoughtful, structured, and personalized... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a dedicated and... See more

Quality

Users describe satisfaction with quality, highlighting a personalized, unique, and heart-centred approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about PMUK and the Founder, Naseem. The matchmaking process can sometimes feel overwhelming, but my sessions with Naseem have been nothing short of wonderful and heart... See more

Company replied

Rated 5 out of 5 stars

I didn’t find my husband through this process but the advice, guidance and support Aunty Naseem gave me lead me to finding the perfect man alhamdulillah. The process of Personal Match has guided me to... See more

Rated 5 out of 5 stars

I was previously quite sceptical of these sorts of services, but Auntie Naseem has blown me away. She genuinely cares and gets as invested in your future happiness as any blood relative. On to... See more

Company replied

Rated 5 out of 5 stars

My journey has been nothing but excellent. From discovering my likes and dislikes to meeting matches, the team has been super supportive. The programme is clear and structured which guide you throu... See more

Company replied


Company details

  1. Dating service

Written by the company

Personal Match UK is a Personalised Muslim Marriage Service based within the UK. We have matched just over 4000 clients which averages out to a wedding every 4 days. We understand your needs and only take you on as a client if we are confident that we have suitable matches for you. Whilst you are busy living your life and spending quality time with family, we are working full time to find you a suitable partner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

369 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(369)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

PMUK has opened genuine opportunities…

PMUK has opened genuine opportunities for me to meet suitors who are serious about marriage and fitted my criteria. Bhaji Naseem is in high demand but always makes me feel like I’m her only client. Easy to talk to openly, a trusted confidant, non-judgmental, always on hand to listen, provide constructive advice, guidance and coaching. A professional and dedicated personal service that I would highly recommend.

11 October 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONALMATCH UK

Rated 5 out of 5 stars

Really supportive team MashAllah and…

Really supportive team MashAllah and they know their stuff! Always helpful to talk things through with Naseem and get her advice and coaching. Rest of the team are lovely too and put me at ease.

2 October 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

New to the service but great so far ....

Only recently joined and I have high hopes for this service. Obviously early days but the support and the work that goes behind the scenes is brilliant.

The staff are friendly and honestly feel comfortable in talking to all team.

I am optimistic I will find the 1 with this service In Sha Allah

29 September 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

My experience with PMUK has been…

My experience with PMUK has been absolutely amazing so far. All my coaching sessions I have had so far has helped me grow confidence. I used to have negative thoughts about these services but I was open minded and I’m glad I made this decision. Thank you team PMUK.

14 September 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

I’ve just started my journey with PMUK…

I’ve just started my journey with PMUK and I’m really impressed. They have exceeded my expectations in the service they provide. The staff are very kind, helpful and supportive. The quality in their matches is apparent. I’m looking forward to the potential outcomes.

1 September 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Friendly and approachable staff

The staff have been friendly and approachable.

Meetings typically are conducted in nice venues (before lockdown).

Training and tips to improve self-presentation are also provided.

If you are interested in the matching service, reach to the staff I'm sure they will be helpful.

19 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

This is an amazing service as the…

This is an amazing service as the quality of guys is good and much better than the app!
The team are very friendly and hands on as well as easy to talk to. They are also excellent at keeping you posted in each stage including passing on any feedback. Highly recommend the service if you are struggling to find a spouse.

16 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Joining at first I did have my…

Joining at first I did have my speculations but I knew I needed to be open with myself and with the service in order to get some for of results. It has exceeded beyond my expectations, Alhumdulilah. I have never expected or experienced a group of women/staff to be so kind, understanding and compassionate towards my situation - and to want to help fulfil my the best version of myself. From the coaching sessions, to brief catch ups, check ins, Naseem affa has really outdone herself with this company and the values behind it. Naseem affa has made it so easy for me to speak to her and pour my heart out, where our conversations have been so raw and unfiltered, this has made me trust her more so, and trust her judgement. I couldn’t be anymore grateful to have spoken to such an influential bunch, and for them to get to know me on a personal level and offer their help. Grateful is the only word I can preach, Alhumdulilah. ❤️🙏🏽

15 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Naseem is great at counselling and…

Naseem is great at counselling and guiding one to the correct path ,very strategic and follows up quickly on any pitfalls or concerns.
Team is good over all.

11 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards
TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

Matchmaking is a difficult job

Matchmaking is a difficult job, but having this sort of service to help people like myself is a god send, it’s difficult to find a decent person in todays day and age, so it has been nice to have these services that Naseem and Nadia offer you help with that process

Thank you for all your hard work x

11 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 5 out of 5 stars

Excellent coaching and ongoing communication

Yet again i have received really helpful and informative coaching and ongoing support from Naseem and her team which i am so grateful for. PM uk really do take into account your wishes and are always there for you during the process. May Allah swt help them go from strength to strength in the future - Ameen. Thank you once again for a wonderful experience 😊

10 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 5 out of 5 stars

Extraordinary Matchmaking Service

I have been a client of PMUK for a few months now and joined during the pandemic. Since then I have met many potential people from a diverse set of backgrounds and in line with my criteria’s.

The digital meet process is a great way of getting to know individuals and enough to decide whether it is worth pursuing with future meetings etc.. It is great that there is a personal matching service like this for Muslims rather than conventional and traditional methods which can be time consuming and daunting experiences.

Overall, I am highly satisfied with the potential matches and the staff who have gone over and beyond my expectations.

Ultimately, it is Allah swt who has written our destinies so we can only try our best efforts with services and platforms such as these which extends our scopes.

Peace!

10 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 4 out of 5 stars

The last couple of months have been…

The last couple of months have been testing times for all. PMUK have changed their whole way of working, which has been a learning curve for all involved. The fact that they ask for feedback, listen and try make them selves available when requested is also a positive. Ultimately matches are being provided, so Alhumdulilah. The team is getting better and stronger and will continue to so In Sha Allah

5 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 5 out of 5 stars

Great service

Great service, highly recommend using PMUK, I guarantee you will not be disappointed using them.

5 August 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 5 out of 5 stars

Surprise Turnout

Having been initially worried about using this service, alhumdulliah I have nothing else to say aside from good things. Being a 21 year old, Baji Naseem and the team have taken me under their wing to coach and support me in my journey to marriage. Having already met one potential I look forward to meeting the others before making my choice. In sha Allah if you’re reading this you will sign up too.

10 July 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 5 out of 5 stars

Finding a partner!

Salam,
I just want to thank you Baji Naseem, Nadia and your team for all the help and support you have given me through the process of finding me a wife. Compared to any other method of looking for a partner yours is outstanding and totally exceptional. You protect our hearts from breaking and support us all the way.

I didn’t know when I joined how well you look after us, it’s not on your paper work anywhere. I’ve spoken to some amazing people it is clear that a lot of hard work has gone into head hunting them as they are all very polite and good natured intelligent candidates.

Generally in life I feel stronger and more in control of my life, and the advanced communication skills I have learnt are really helping me though other aspects of my life, really looking forward to marriage and building my own family.

I feel I have grown as a person and feel more confident within myself. I really wanted to show my gratitude. May Allah swt continue to bless your work.

10 July 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 5 out of 5 stars

Different prospective on your approach

After having my first meet and greet, the process doesn’t just end their, Naseem sat with me gave me really good constructive feedback, and showed me a different prospective on my approach to situations. Furthermore she also delivered an amazing coaching session, where it taught me different methods to be able connect and discover that organic chemistry with someone. This has given me self assurance and to become more open minded to all kinds of opportunities, just to dig a little deeper.

4 July 2020
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PMUK

Rated 3 out of 5 stars

The Good & The Bad

I thought it would be best to leave a 100% honest review. I am not here to slate anyone or be over the top saying how amazing it is, but I think it's important to give an honest review.

So PMUK has a good business model. They seem to be winning awards and have a good marketing strategy. Lots of nice marketing tools such a websites, YouTube videos and Instagram. They also focus on relationship advice and not just matchmaking which is important. A lot of the stuff they say is actually good if you listen to it. You will get to meet lots of people through PMUK (especially if you're a male). So based on these factors you think you would have a good chance of meeting your future spouse.

However, your meets don't always match your requirements that you set out. When you give this feedback they can get defensive saying they have spent thousands of hours matching. However it does not take thousands of hours as they forget very basic details on the client and it becomes very obvious that it's based on who is available on that day. Everyone should read the reviews properly. Not many people on here confirm that they have met someone and are getting married. The reviews are from nice people who like Nadia and Naseem so want to help them out and are being polite as everyone gets asked to leave a review. Another area that needs improving is the consideration for the clients. You spend time and money travelling to meet weekends and then have to chase for an update. A matchmaker which costs so much should NOT have their client chasing them for feedback.

I do think this review will be met with 'thank you for your feedback, you should come and give this feedback to us directly' message. The problem is you don't listen to the client. You talk over them and dismiss their feedback. What I am concerned about is now you will ask people to leave more positive reviews as this review is not 5 star review and it makes the whole trust pilot a farce.

So here's the thing. You can meet the one through this service because there's lots of people to meet. But don't expect the top notch service you think you will get. They seem to take on a lot of clients (which is good as you will meet more people) but lack after care. I think a lot of PMUK clients are happy with the service as Nadia and Naseem build very good rapport with people but they don't always deliver what they promised.

My advice is join if you can afford it and are happy to keep going and going. If you are upset with the cost you will always find something to complain about. You will need to be very patient with PMUK as it can get a little frustrating, but the same can be said for online rishta platforms.

23 June 2020
Unprompted review
PMUK logo

Reply from PMUK

Thank you so much for your review. Your feedback is very important to us. We encourage constructive feedback so that we can see what our clients need and consequently try and work on them. We are working very hard to improve our services, which will ultimately improve our clients experience with us. We are happy that you feel there are good aspects in our business, which there are, but equally you’ve highlighted some points that you feel we need to work on. So in response, we want to share what we are doing. We are currently working on a new team of customer relation experts who will be there to hear our customers voices. They will be dedicated to their clients and provide meets that fit their requirements. However, I must stress that we always ensure we adhere to our match guarantee which promises we provide professional, educated, established and Muslim people who are looking to settle down. All other requirements, such as looks, height and personality are always considered when matching, however, I’m sure you can appreciate that 100% requirements are not possible in one person and we emphasise on the fact that our clients need to be open minded on some aspects. We always inform our clients that we do not have the perfect match nor a magic wand or guarantee that you will end up married through us, but we promise to find you good quality matches, cutting out the non committed and will help you through our expert coaching to understand yourself and what you are looking for in a partner. We turn away up to 80% of applicants, so we are very much focussed on quality and not quantity. As you can appreciate, it’s imperative that we sift through all our applicants and ensure they are committed, well established people who are looking for marriage - thus we only accept good potential clients. We must stress that we have always strived to provide the best possible outcomes in meets for every single client. We don’t cut corners and we have matched thus far, 3000 people. We have over 20 years experience in the Muslim matchmaking industry and certainly know what we are doing. We strive for excellent customer service. We welcome you to call us and discuss further should you wish on 07921994580.

Rated 4 out of 5 stars

Great overall service!

Great overall service! Islamic matchmaking, in my opinion, remains to be one of the most difficult and controversial topics in the Muslim Community worldwide! Personal Match UK has absorbed the role of a 'middle-man' allowing for an enjoyable, respectable, and tailored experience to find a suitable spouse. In a world filled with many 'muslim dating' apps and services, there are many advantages pursuing a premium and tailored service with Personal Match UK.

Although there are minor improvements to be made, one of the greatest assets Personal Match UK brings to the table is managing the emotional input/output of all hearts (ensuring respect and comfort for all candidates). Naseem and her team go above and beyond to tailor your experience and accommodate your needs/wants.

Go in with an open mind knowing that Naseem and her Team have pre-filtered and pre-screened all candidates for an enjoyable experience in finding a suitable spouse!

10 June 2020
Unprompted review
PMUK logo

Reply from PMUK

Salaam, thank you very much for your kind review of our service. Without clients like yourself who support us we would not be where we are today. We hope to continue a positive relationship with you in the future. Kind Regards PMUK

Rated 5 out of 5 stars

The best choice you will make!

It is now more difficult than ever to find the 'one' and if your anything like me, you have grown tired of the 'family' introductions, the pressures are immense and they never quite seem to tick YOUR boxes!

Personal Match have been nothing short of amazing! Their service is honest, very thorough and they are always on hand to listen to your needs and requirements.

I was very apprehensive at first approaching a matchmaking service with the stigma attached to it but I was very quickly put at ease and felt confident that I had made the right choice. My meets have been well matched to my requirements and Naseem & Nadia have always been on hand to provide coaching calls prior to each meet. I cannot recommend the service enough - You won't be disappointed!

10 June 2020
Unprompted review
PMUK logo

Reply from PMUK

Salaam, thank you very much for your kind review of our service. Without clients like yourself who support us we would not be where we are today. We hope to continue a positive relationship with you in the future. Kind Regards PMUK

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