Pest Expert Reviews 6,476

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 681 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being highly effective and well-designed, often noting their superior quality compared to alternatives. The ordering process is frequently described as easy and straightforward, with many appreciating the clear explanations provided on the website. Reviewers also highlight the excellent service, characterized by quick and efficient delivery, with many orders arriving promptly and well-packaged. However, some customers experienced issues with delivery, reporting that their orders were not received or arrived damaged with contents spilled. A few other people also felt that customer service was unhelpful, especially when dealing with courier failures or return requests, leading to dissatisfaction with the resolution process. Additionally, some found certain products, like rat traps or bait trays, to be flimsy or less effective than expected, failing to secure pests.

What people talk about most

Product

Consumers find product to be positive, with many reviewers stating that the products are exactly as described... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and overall... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are exactly as described and effective,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of purchase and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

arrived well packed and with comprensive instructions. on time date as stated.overall service excellant the pest control box and pellets are professional and well designed safe to use around cats... See more

Rated 5 out of 5 stars

Obviously dangerous products to be dealing with but the website gave clear explanations and the service was quick and the order was delivered promptly and was safely packed. I would recommend Pest-Ex... See more

Rated 5 out of 5 stars

The rat poison is very effective and comes in conveniently sized pouches. It is also reasonably priced for its effectiveness. Delivery was good, i.e. within the stated time span and well packaged. The... See more

Rated 5 out of 5 stars

I've been trying for 2 months to catch a rat in my loft with cages, traps and poison, nothing worked. I then ordered some sticky traps from pest expert and caught him within 2 days. I tried to catch... See more


Company details

  1. #7 of 25 best companies in Pest control service

Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Pest-Expert - Rat Poison

Obviously dangerous products to be dealing with but the website gave clear explanations and the service was quick and the order was delivered promptly and was safely packed. I would recommend Pest-Expert for you pest solutions. Not seen any bodies yet but my traps have been visited and not seen any vermin since placing the poison!
☝️☝️

30 April 2026
Rated 1 out of 5 stars

First and last order unfortunately

First order with pest expert as we’ve had a rat problem thanks to the bin strikes in the city for over a year. So far so good, however I returned 2 items but have not had any response to my emails and not had my refund for the returned items which I’m not happy about. So unfortunately it’s a 0 for customer service and response for this company, it’s been almost 3 weeks since the parcel was delivered to them (I’ve got the tracking and a photo on Royal Mail site as proof) I’ll have to ask my bank to get involved to get the refund I’m owed.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Rat poison and bait boxes.

Fast delivery.
Poison and bait box cured the problem instantly.
I am still keeping watch as it t is early days.
I ordered two bait boxes and some poison.
When I come to rebait them, if I need to, I have plenty left. Good value for money cheaper than Amazon.

30 April 2026
Rated 5 out of 5 stars

Caught in 2 days

I've been trying for 2 months to catch a rat in my loft with cages, traps and poison, nothing worked. I then ordered some sticky traps from pest expert and caught him within 2 days. I tried to catch him humanely but the other methods failed.
The sticky traps are high quality and extremely sticky. My rat was huge but once trapped, didn't let him go. Delivery was also speedy. Highly recommend this company.

30 April 2026
Rated 5 out of 5 stars

Always found this bait effective

Always found this bait effective. Although a large amount is required to destroy Rats that come in from a nearby chicken farm. No one else seems to be using bait in the area so probably that's why. Best bait I've used to date.

30 April 2026

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