Absolutely awful! I ordered a dog tag but you think I ordered 10 years ago, it was covered in rust when it arrived so it’s not made of steel when I sent a photo apparently mine had a probably with the... See more
Company replied
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See what reviewers are saying
Firstly, the quality of the metal dog tags and the engraving is by far the best I have seen, and I have had plenty before to compare. Secondly, their customer service is first rate. I am in another... See more
Company replied
Always happy with Pet-Tags, I have bought many name tags for our dogs over the years, quality always good and delivery is fast considering we live in remote town. Engraving last for years, I kept my... See more
I order a stainless steel tag each time I foster a new dog. The ordering process is simple, the tags are high quality and durable, and the engraving is clear and easy to read. My last order was lost... See more
Company details
Written by the company
At Pet-Tags.com, we’re dedicated to helping pet owners keep their beloved dogs and cats safe, stylish, and easily identifiable. With decades of experience and a reputation for quality, we are the trusted source for custom-engraved pet ID tags. Pet-Tags.com is a leading provider of personalised pet ID tags, offering a wide range of durable, attractive, and customisable tags for dogs and cats. Since 1995, we’ve proudly supplied millions of tags to pet owners across Australia, the UK and Europe, ensuring pets are protected and easily returned home if lost. Whether you're looking for a classic design or something to match your pets unique personality, we have the perfect pet tag for your beloved pet. We process and ship your order within 24 hours and this includes free engraving, a free stainless steel split ring and free delivery. We are continually updating our range of products. We have a choice of over 200 tag options including stylish Fashion tags, colourful Design tags, reflective Glitter tags, Aluminium tags and Brass, Nickel & Stainless Steel tags, along with our stunning Bling range which is sure to appeal to the truly pampered pet! Our tags are made from the highest quality materials and are laser engraved to ensure they won't fade. We are so confident that you and your pet will love your new tag that we’ll guarantee it. If we make a mistake, we'll gladly replace your tag! Trusted Experience: With over 30 years of expertise, we know what matters most—durability, legibility, and fast, reliable service. Our pet tags are crafted from premium materials like stainless steel, anodised aluminium, and solid brass, so your pet’s ID tag will stand the test of time. Custom Engraving & Fast Delivery: Every tag is laser engraved for permanent, easy-to-read identification and dispatched within 24 hours from our UK or Australian facilities. Enjoy a choice of free standard shipping or tracked options and peace of mind knowing your pet’s tag will arrive quickly. Huge Range & Personalisation: Choose from over 200 styles, shapes, and colours—including classic, glitter, designer, fashion, and even Swarovski crystal tags. Personalise your tag with your contact details, and any important information for their safety. 5-Year Guarantee: We stand behind our products with a 5-year replacement policy should you tag break or fade within this time.
Contact info
Unit 12, Canterbury Innovation Centre, University Road, CT2 7FG, Canterbury, United Kingdom
- info@pet-tags.com
- www.pet-tags.com
4.5
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
loved the tag I received
loved the tag I received, the name number was easy to read top Quilty, well made, recommend the pet tags, money well spent.
27 April 2022
Unprompted review
Reply from Pet-Tags.com
Hi Lesley, thanks so much for your great feedback! We're so happy you're pleased with your purchase :)
From the team at Pet-Tags
I ordered from pet tags during the…
I ordered from pet tags during the valentines special and recieved 2 faulty tags. Contacted the email for returns on the print out provided with my order but haven’t heard anything back and now it have been over a 2 months since original order.
12 April 2022
Unprompted review
Reply from Pet-Tags.com
Hello Enya,
Thanks for your message. Sorry to hear there is an issue with your order. Unfortunately, we have not received any direct email correspondence from you, as we always reply within 1-2 business days.
Could you kindly email your order details and a photo of your tags to info@pet-tags.com and we will gladly assist. Thanks, Pet-Tags.
A waste of money
My tag lasted precisely 2 months before it was illegible. Yes of course my dog gets wet occasionally - don't all dogs?
2 March 2022
Unprompted review
Reply from Pet-Tags.com
Hi there, unfortunately, as this is an organic review with no order details attached, we have been unable to locate your order details on our system. Could you please email us a photo of your tag as well as your order number/details to info@pet-tags.com.au, and we will happily assess. Thanks, Pet-Tags
My Oder is late.
My Oder is late.
I have emailed the company which I have received no contact back about my oder.
This is very disappointing.
I’m reading here a fair few people have been scammed unfortunately. But some people say they have had great experiences with this company so I’m very confused.
I just want my oder or a full refund.
Just waiting to see if my oder shows up as it was meant be a gift. Also waiting to hear back from my emails I have sent.
10 February 2022
Unprompted review
Reply from Pet-Tags.com
Hi there May, thanks for your message. Unfortunately, you emailed us close to midnight and as you can appreciate our staff do not work around the clock. We replied on Friday when the office re-opened, and are currently waiting on a reply from you. Please check your email and get back to us as soon as possible, as we notice you have made a mistake on one of your tags and we need to obtain the correct details so we do not have to re-issue again. Thanks, Pet-Tags
Good but takes a while
The tag is beautiful, the words are readable, colour and designs are great. I'm very impressed by the quality of these products and surprised how they gave extra clips. However, I think shipping the tags takes a too long. These tags arrived in 3 weeks, are aren't they made in New zealand/Australia? I ordered similar things online in Australia and they took 1 and a half weeks. But overall, will purchase again!
23 December 2021
Unprompted review
I am delighted with this service
24 November 2021
Unprompted review
Reply from Pet-Tags.com
That's great to hear, Tommy! We appreciate your business :)
Reply from Pet-Tags.com
Hi Kelly, we're so pleased you are happy with your purchase! Thanks for taking the time to leave a review :)
Great service
Great service, ordered an engraved tag and received the next day. Super choice of tags, I got the pooch face which is so cute. Also ordered an Eze Clip which I highly recommend.
27 August 2021
Unprompted review
Reply from Pet-Tags.com
That's great to hear, Jacqueline! Thanks for the positive review :)
Excellent customer service, Great Quality
Excellent customer service. I made a dumb mistake with the address, and they made sure I got the tags for my cats. The tags are super high quality (and cute!) and the engraving is also very well done. The tags are sturdy and will hold up well! They also showed up much faster than anticipated!
10 August 2021
Unprompted review
Reply from Pet-Tags.com
Hi Corey, thanks so much for your positive review! We're so pleased you're happy with your purchase, and we're glad to have been of assistance. Regards, Pet-Tags.
The pet tag looks fantastic
The pet tag looks fantastic, exactly what I was expecting in terms of it’s size and the image on the front of the tag.
Text on the back of the tag is clear.
Easy online system for ordering.
7 August 2021
Reply from Pet-Tags.com
Thanks so much for your positive review, Katie! We're so glad you're happy with your purchase :)
Reply from Pet-Tags.com
Thanks so much for your positive review, Shivika! We're so glad you're happy with your purchase :)
Tag arrived 2 days after ordering
Tag arrived 2 days after ordering, so super impressed with the delivery. Also the tag is top notch! Will deffo order from there again
27 May 2021
Unprompted review
Reply from Pet-Tags.com
Thanks so much for your positive review, Louise! We're so glad you're happy with your purchase :)
Excellent quality product
Excellent quality product. Very happy 😊 customer. However I have chosen to use your pet tags as a ICE ID(IN CASE of EMERGENCY) with my children’s contact details and medical condition. As stated earlier the product is excellent and of durable quality. Should last for years.
Thank you Pet Tags
Would like to purchase Pet Tags again as I lost them.
8 May 2021
Reply from Pet-Tags.com
That's great to hear, Peter! Our tags are useful for a number of different things, so we're very pleased you're happy with your purchase.
Sent to UK & arrived no problems in the…
Sent to UK & arrived no problems in the mail to sons letterbox for their young golden retriever - another ABs supporter has been born !!! Great communication when mail was on the way!
2 May 2021
Reply from Pet-Tags.com
Thanks for your review, Jude!
Website faulty
The website is difficult to navigate and does not show you your correct cart. I tried to remove items from my cart, which it would not let me do. As aforementioned, I also could not see the entirety of my cart and ended up ordering three more items than I wanted.
Rating two stars because customer service was prompt in fixing the issue and refunding me the extra cost; however, my order never arrived after nearly 6 weeks
29 April 2021
Reply from Pet-Tags.com
Hi Taylor, sorry to hear your order hasn't arrived and for the issues experience when placing your order. We have received your email and have actioned your request accordingly. We appreciate your understanding. Regards, Pet-Tags
These people of crooks
These people of crooks. I ordered my package in February. It’s now April. No package being delivered in sight. They won’t return calls, voicemails or emails. I’m so disappointed in myself for giving my credit card information to a bunch of thieves. Going to have to call the police today and file a report on these scammers.
16 April 2021
Unprompted review
Reply from Pet-Tags.com
Hi there, apologies for the delay in responding. We aim to reply to all email communication within 2 business days. however, as this is an organic review, we don't have any order information with which to search. Are you sure your order was placed with our company, www.pet-tags.com? If you could please email your order details to info@pet-tags.com, we will try and locate your order and investigate. Thanks. Pet-Tags.
Best by far
I've bought a number of tags over the years and I couldn't be happier with them. First off, the quality is excellent. Secondly, the design is beautiful and so varied that you're bound to find the perfect tag (or tags!) for your pet. Finally, they come with a no-quibble guarantee - I've only had to have one replaced and the customer service was beyond reproach. Highly recommended!
1 April 2021
Unprompted review
Reply from Pet-Tags.com
So sorry for our delayed reply, Lane. We're so pleased you are happy with your purchase, and thank you for your positive review!
Don’t bother!!
Don’t bother!!! Waited 14 days and nothing - now ignoring my refund request- JOKE COMPANY!!
Sent numerous emails but just keep getting fobbed off
2 March 2021
Unprompted review
Reply from Pet-Tags.com
Hi Henal, I am really sorry to hear that. Please can you send this review and the policy number to me at insurance@bowwow.com.au and attention it to Greg. It will come straight to me and I will action your request as soon as I get it. Many thanks.
xx Pet-Tags! You've done it again! xx
Pet-Tags!! You've done it again!
Exceptional service and product!!
"Happy Jak!"
Highly recommend.
Xx
25 February 2021
Unprompted review
Reply from Pet-Tags.com
Sincerest apologies for our delayed reply, AJ. Thanks so much for your positive review. We're so pleased you're happy with your purchase!
Just what I wanted!
Just what I wanted!! I'm so happy with my All Blacks Pet Tag! Quick shipping too!
16 December 2020
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