⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... See more
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See what reviewers are saying
Kristen was amazing with our puppy Winnie! She had genuine love and care for her, and followed all our instructions. We will definitely use her again in the future!
Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... See more
Company replied
I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... See more
Company details
Written by the company
★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service
Contact info
4153, Brisbane, Australia
- 0482 090 481
- support@petcloud.com.au
- www.petcloud.com.au
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Replied to 100% of negative reviews
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my experience was fantastic!
I was looking for a trust worthy and easy to use app for finding a dog sitter to look after my son while i was away from home, and i came across petcloud. after comparing to other apps i have decided this is the one that suits me the most and my experience with it was fantastic. would strongly recommend to other dog owners too.

Reply from PetCloud
Our pet sitter was amazing
Our pet sitter was amazing. A lovely person and really cared for our 3 dogs.

Reply from PetCloud
Great concept and professional outfit…
Great concept and professional outfit that really got me out of a bind. It's all about our wonderful pets, you have my full support.

Reply from PetCloud
The app isn't great
The app isn't great, it needs a lot of work. Especially around the payment section. It isn't very user friendly to navigate.
Had a great person looking after our…
Had a great person looking after our dogs no problems at all

Reply from PetCloud
Good easy experience.
Good easy experience.
It's convenient to be able to post a job ad and get a good number of candidates for the kind of pet service you need, plus all the reviews and references make help the decision making process easier. The only thing I would add on to this webservice/ app is a proper function for cancellations and refunds - on the end of the pet owner and the sitter.

Reply from PetCloud
Can’t fault anything first time that I…
Can’t fault anything first time that I used them and definitely will do so again
The website is so easy to use
The website is so easy to use. Vicky was amazing, and even managed to get my very shy Bubbles to have a photo while I was away. 10/10 would use again when I go away again.

Reply from PetCloud
Great service making it easier to…
Customer friendly digital platform and a great way to connect to local pet sitters.
We had a great experience with the support we had. PetCloud provides templates and guidelines to ensure your pet is looked out properly and happily. Strongly recommended

Reply from PetCloud
Everything went as planned with my…
Everything went as planned with my reservation - PetCloud worked well for me!

Reply from PetCloud
Great service
Great service - lots of communication along the way, we felt very safe entrusting our pet and our home to one of Pet Cloud's pet sitters

Reply from PetCloud
i found 2 good pet sitter with them
i found 2 good pet sitters with PetCloud, after interviewing 4. Pretty happy.
I just wouldn’t bother
I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good sitters who can be contacted easily and not ignored.
Great service easy to use and sitter…
Great service easy to use and sitter was amazing

Reply from PetCloud
I trust PetCloud
PetCloud helped me find the sweetest, most reliable pet sitter, and in my neighbourhood too! She's very communicative, sends me photos of my cat when I'm away, and my cat adores her.

Reply from PetCloud
Website is poor
Website is poor, UX sucks, and cant update CC details, called 3 times,phones never answered, no one replies to emails. was a good platform until it stopped working. since started using madpaws.
PetCloud is an absolute life saver
PetCloud is an absolute life saver. Trustworthy, reliable people to come care for your pets at a short notice with excellent rates.
I found the website hard to use and…
I found the website hard to use and frustrating. It is not very user friendly.

Reply from PetCloud
Easy to use and find a suitable sitter
Easy to use and find a suitable sitter.
We used PetCloud to find a sitter for our 2 border collies, we needed someone that knows how to proper care for such an energetic breed and give them the love and attention they deserve. The platform is easy to use and when we posted our job we had quite a few suitable applicants. The sitter we booked was great, and kept us upto date with daily photos. I will use again.

Reply from PetCloud
A second family for my dog.
I was able to enjoy my holiday because I knew my dogs were happy and being well cared for. I received daily updates with an attached photo or video of my dog, and I could see that he was having a wonderful time. It was very obvious to me that the careers loved dogs and would always treat my dog well, like a member of their family. I will always use Petcloud in the future when I need to go on holidays without my dog.

Reply from PetCloud
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