Pet drugs gave me free express delivery because of a previous delay. They dispensed and dispatched within 24 hrs unfortunately pet drugs were let down by royal mail parcel force who took 5 days days t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t agree with posting prescriptions when you have already seen it online.Due to this, my prescription was lost in post,therefore costing me an extra £25 for another prescription to be sent. Thanks.... See more
Company replied
The price and delivery is absolutely great. PDO have never failed to supply my cat with the specialist food that she needs. My only gripe is with the payment process. I consistently have a problem w... See more
Company replied
I use Pet Drugs on line on a monthly basis and every month I’m invited to do a review and every month I say the same. Whilst I’m happy with the process once I’ve made contact it’s the waiting to get c... See more
Company replied
Company details
- #15 of 17 best companies in Veterinarian
About Pet Drugs Online
Written by the company
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Written by the company
Contact info
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, United Kingdom
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4.2
Great
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
First time I used Pet drugs online very…
First time I used Pet drugs online very impressed with the service and how quickly I received my order, the price was excellent, I previously got the medication through my vet, but my sister said try pet drugs online its so much cheaper, I had to pay for the written prescription , but I still saved a vast amount and cannot believe how the Vets can charge you such an extortionate amount, so I am very happy with Pet drugs online
25 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Sad this time
Sad this time, parcel all smashed up, trays of dogs food just loose in bag. Disappointed.
25 August 2026
Reply from Pet Drugs Online
Hello,
Thank you for your feedback.
I'm so sorry to hear this. I have checked the delivery image and unfortunately it doesn't show any damage to the outer box. If you have any images of the how the parcel was received and would like us to look into this further for you, please get in touch with us directly at reviews@petdrugsonline.co.uk
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Brilliant service
11 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your brilliant feedback.
We really appreciate you recommending us.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and the ease of using our website!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Once connected by telephone ordering…
Once connected by telephone ordering was easy.
Delivery was as advised.
25 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Phone back is great
25 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
The short time between ringing my order…
The short time between ringing my order through and the parcels arrival In just three days, is very impressive.
25 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
The call handlers are always very…
The call handlers are always very helpful and my dogs drugs arrive safely and very quickly if I have any questions they always help me very pleased that I chose them to get my dogs medicines from
21 July 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
An Employee like Lucy a member of your team called Lucy was…
A member of your team called Lucy was professional with my order and careful that I knew what I was paying for £406.00 for Monty’s drugs and I had a tight deadline which You made possible!
So thank You Lucy and Well Done!
25 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Always pleasant dealing with Pet Drugs…
Always pleasant dealing with Pet Drugs Online. Always very helpful and knowledgeable. Have dealt with problems with my prescriptions in the past with helpfulness and efficiency. Thank you Pet Drugs Online.
25 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Reordering pets medication
1.
Being able to speak to an actual person
2. Having a call back option
25 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Friendly staff
Made the ordering of the medication easy.I order by phone and find your staff very helpful , friendly, and understanding.
9 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
The customer service lady was amazing…
The customer service lady was amazing on the phone she ordered the tablets I ordered very professional I'm going to keep ordering from you again could you tell her thanks very much
10 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I use Pet Drugs Online every month for…
I use Pet Drugs Online every month for my pet’s regular medication and the financial savings compared to my local vet are excellent. The ordering process is straightforward, and the medication always arrives safely.My only advice to others is to order at least 7 to 10 days before your current supply runs out. Because customer service can take a while to reach if there is a mistake, giving yourself a buffer ensures your pet never misses a dose. Overall, highly recommended for routine, repeat prescriptions and excellent customer services
31 August 2026
Unprompted review
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Promptly rectified a problem with Royal…
Promptly rectified a problem with Royal Mail none delivery. Personnel were understanding & helpful.
10 August 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
We are happy to hear that you were supported by our team to help with the problem you faced,
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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