Peter James Insurance Reviews 

6,717
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,869 reviews, reviewers overwhelmingly had a truly great experience with this company and its services. Customers consistently praise the exceptionally friendly and knowledgeable staff members for providing polite, efficient, and professional guidance during every telephone conversation. Many individuals highlight that speaking with competent advisors makes arranging tailored insurance policies entirely straightforward and remarkably stress-free. A few other people also felt that the pricing structure is extremely competitive, consistently delivering reasonable premiums and substantial financial savings for complete cover. Satisfied consumers deeply appreciate speaking directly with real human beings right away, successfully avoiding frustrating automated phone menus and generic call centers.

What people talk about most

Price

Customers expressed great satisfaction regarding the pricing, frequently highlighting very competitive quotes... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Service

Reviewers highlight positive aspects of service, noting that people answer the phone quickly and provide... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting fast phone response times... See more

Value for money

Clients share positive opinions on value for money, highlighting very competitive premiums and comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fortunately not an insurance claim, but, for the first time in 12 years classic car ownership, a breakdown. To make things worse at a hazardous place. Breakdown truck arrived in minutes, taken to p... See more

Rated 5 out of 5 stars

Bike sure was £190 you bettered it buy £20 then bike sure offered it for £150 so they snoozed , you’re phone operator quoter was really great informative,polite,professional and quick . Really felt at... See more

Rated 5 out of 5 stars

Really helpful conversation with a very friendly and knowledgeable insurance advisor. No pressure at all, just a few potential options and I was given time to consider which one worked best for me.... See more

Rated 5 out of 5 stars

I have been a customer of Peter James for several years. Recommended to me by an owner of a bike which I bought. Never been more impressed. Always very competitive quotes with legal insurance and Eu... See more


Company details

  1. Insurance broker

Written by the company

Peter James Insurance are experts in arranging classic car and motorcycle insurance. We cover an extensive range of classic marques and models, from vintage vehicles through to the every-growing list of later classics.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(6,717)

1,675 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

🌟 Truly outstanding company 🌟

Truly outstanding company. The most professional, easy to deal with insurance company I have every delt with. Very polite helpful customer service, fast quote, great prices & complete package insurance cover. They just make it easy for you. I would recommend them to everyone. I will never go anywhere else now I found Peter James Insurance. This is the first insurance company I would ever say was a pleasure to deal with. 5🌟

2 July 2026
Rated 4 out of 5 stars

The young man seemed more clinical

The young man seemed more clinical, brief and defensive, "covering the company's back" than in my previous experience with PJ. He made no effort to volunteer reasons for the around 20% premium increase. Can't fault the call objectively, though. Also, I still firmly believe in the company and respect its recent achievements.

2 July 2026
Rated 3 out of 5 stars

Premium increased again this year

Premium increased again this year, and has for last few, when my other 2 policies with other companies has come down quite a lot. Asked if anything could be looked at, and told point blank, no. Ive been with peter james for 15 years, and never questioned the premium, but felt i should this time. Its not that its expensive, its just as its increased, whilst other insurers are decreasing their premiums (my bike sure policy redused by 48% this term)

My policy actually expired whilst i was considering other options, so i then gog stung for a "new policy" rather than a renewal, which again, is more money.

I stayed with PDJ because the changing of bikes mid term, is quick and easy, although no longer free to do, like it was before the business was bought out. Its definitely not the same as it was when i first took the policy out 15 years a go.

2 July 2026
Rated 5 out of 5 stars

Insurance for Mazda Eunos

Insurance for Mazda Eunos. Offered a competitive price by Peter James and took out a Comprehensive Insurance Policy for my Mazda. The policy was structured to offer attractive benefits to members of the Mazda Owners Club. The process was straight forward and completed in a short time. No experience of making a claim with Peter James.

1 July 2026

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