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Peter Tyson Reviews 

13,765
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, knowledge, and professional approach in resolving issues swiftly and efficiently. Many people appreciate the competitive pricing, often finding products at great deals, sometimes even cheaper than direct from the brand. The delivery service is frequently lauded for its speed, with many orders arriving quickly, often next day, and items being well-packaged and in perfect condition. The products themselves, including refurbished and clearance items, are consistently described as high quality and performing as expected, often exceeding expectations. However, some customers also noted issues with delivery, experiencing delays, missing items, or couriers refusing to complete services like taking items inside.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

People report positive experiences with product, often noting significant upgrades and excellent sound... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting good and competitive... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Order

Customers had positive experiences with order, praising the easy-to-navigate website and smooth ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a refurbished Q Acoustics QSub80 which arrived quickly in original box and in very good external condition. After setting up the unit with my NAD M10v2 and Q Acoustics 5020's I am very pl... See more

Company replied

Rated 5 out of 5 stars

I have purchased a few high value pieces of equipment from this business and I find them to be competitively priced with a fast delivery. Its nice that there are still some family owned and run stores... See more

Company replied

Rated 5 out of 5 stars

Purchased twice - Firstly bough a pair of Sennheiser headphones and then Bluesound Powernode and Focal speakers. Got WhatHiFi 5 stars QED XT25 speaker cables for free! Very good customer service. Cann... See more

Company replied

Rated 5 out of 5 stars

My experience of the technical and customer support side was excellent although the product I purchased (Naim Uniti Atom) had to go back on 2 occasions as it was faulty the first time and I couldn’t g... See more

Company replied



Company details

  1. #16 of 193 best companies in Electronics store
  2. #9 of 138 best companies in Appliance shop
  3. #8 of 39 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #4 of 32 best companies in Home audio shop
  6. #7 of 48 best companies in TV shop

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.9

All reviews

(13,765)

3,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy service.

9 June 2026
Peter Tyson logo

Reply from Peter Tyson

Thank you for your 5-star review, David. We're glad our speedy delivery exceeded your expectations.

Rated 5 out of 5 stars

Relatively good price

Relatively good price, quick delivery.

9 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're happy to hear you found our pricing good and delivery quick. Thank you for your positive feedback.

Rated 1 out of 5 stars

Didn’t get my sonos Ark and sub which…

Didn’t get my sonos Ark and sub which was £1299 at the time didn’t receive it due to bad delivering and now is £1600 😡😡😡

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

Hi Ivor,

Sorry to hear about your recent experience.

After looking into your order, I can see that DPD tried to deliver multiple times and no one answered the door so the order was returned.

Regarding the price, we would have been happy to honour the original price if you still want the order, jsut reach out to our dedicated Customer Service Department, service@petertyson.co.uk, who will be happy to sort this out for you.

Kind Regards
Paul
Customer Service Manager

Rated 5 out of 5 stars

Easy to order

Easy to order, website good. Delivery was as promised

8 June 2026
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Reply from Peter Tyson

We're glad you found ordering easy and delivery as promised. Thank you, John!

Rated 5 out of 5 stars

Fantastic service

Great price, communication, delivery. Would definitely buy from here again.. fantastic service.

8 June 2026
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Reply from Peter Tyson

We're so pleased you had a fantastic experience with our pricing, communication, and delivery. We appreciate your kind words, Martin!

Rated 5 out of 5 stars

First time using Peter Tyson

This was my first time using Peter Tyson, I became aware of them via the 'Tech Giant' on YouTube, and so far I have had a fantastic experience, the prices were amongst the best if not the best I've found, they are very knowledgeable and very helpful, all their customer service has been just great, the phones are answered very quickly and by a UK based team.
I hope to make many more purchases from here in the future.
Many thanks

22 June 2026
Unprompted review
Peter Tyson logo

Reply from Peter Tyson

Thank you for your fantastic review! We are so pleased to hear you had such a positive first experience with us. We appreciate your kind words about our team and look forward to assisting you with future purchases.

Rated 5 out of 5 stars

Excellent price with the same efficient…

Excellent price with the same efficient delivery. Would definitely use this Company again, thank you.

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so pleased you found our prices excellent and delivery efficient. We appreciate your review, Chrissie.

Rated 5 out of 5 stars

great service

great service - delivered much quicker on std route

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're glad your delivery was quicker than expected. We appreciate your positive feedback, Leo.

Rated 5 out of 5 stars

Easy transaction from buying to…

Easy transaction from buying to receiving the item. Delivery was quick.

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We're so glad you had a smooth experience and quick delivery! We appreciate your feedback.

Rated 5 out of 5 stars

Good communication

Good communication. Good price. Prompt delivery.

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We are so glad you had a great experience with us. Thank you for choosing Peter Tyson, Martin!

Rated 5 out of 5 stars

The company kept in touch throughout…

The company kept in touch throughout the purchase. The delivery was also excellent.

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We are so pleased our communication and delivery met your expectations. Thank you for your kind words, Chris.

Rated 5 out of 5 stars

I have been buying from Peter Tyson's…2 years now

I have been buying from Peter Tyson's now for over 2 years, i have always had great service from them, nothing is to much trouble. I will continue to keep buying from them.

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

Thank you for your continued loyalty and kind words, Paul! We are delighted to know you consistently receive great service from us. We appreciate your business.

Rated 5 out of 5 stars

Excellent service and couldn't do…

Excellent service and couldn't do enough. I'll be definitely buying off peter tyson again brilliant and very friendly and helpful staff.

8 June 2026
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Reply from Peter Tyson

We're so glad to hear you had such a positive experience with our team. Your kind words mean a lot to us, and we look forward to seeing you again, Lee!

Rated 5 out of 5 stars

It all began when I changed my avr amp…

It all began when I changed my avr amp to the Denon avr x1800 h then I decided on a new cd and got the marantz cd6007 ,due to physical restrictions after surgery I've finally got it up and running ,I must admit it's amazing with all it's features. Peter Tyson's are brilliant at giving advice a pleasure to do business with

8 June 2026
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Reply from Peter Tyson

We are so pleased to hear you are enjoying your new equipment and that we could assist you with advice. We appreciate your kind words and thank you for choosing us, Stephen!

Rated 5 out of 5 stars

Looking online for the mielle cat and…

Looking online for the mielle cat and dog cordless hoover and Peter Tyson came up much cheaper by over a £100, so thinking it was no legit I called them the day after and the salesman was very helpful with my questions and this re assured me no end, I purchased it online whilst I was on the call to him. The delivery was very quick within a few days as it said it would. Overall the experience of shopping with this company was amazing and a pleasure and a breath of fresh air that there are still companies out there who are not wanting to rip you off or scam you , I can not highly recommend them enough

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We are so pleased to hear about your positive experience with us, David. It's wonderful to know our team provided helpful assistance and that you found our pricing competitive. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Have been dealing with Peter Tyson for…

Have been dealing with Peter Tyson for many years (and many thousands of pounds!!). The mark of any great company is not low prices, but how they deal with the inevitable, occasional issue. Peter Tyson backs up their deals with excellent personal service. They've resolved any issue I've ever had with swift and excellent resolutions. Very happy to recommend them!

8 June 2026
Peter Tyson logo

Reply from Peter Tyson

We truly appreciate your long-standing loyalty and wonderful review, Stephen! It's fantastic to know our commitment to excellent service, especially in resolving issues, has consistently met your expectations. Thank you for your strong recommendation!

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