Purchased 2 Danish Design newton truffle box duvet beds for my lurchers. Super product, very thick and luxurious and the dogs love them. Look great in my newly decorated kitchen. Bought from Pet Monke... See more
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Orthopaedic dog mattress arrived in good time. Did as product guidelines suggested and unpacked mattress and left for a while to allow the foam to expand so as to fit into the outer mattress cover. Ho... See more
I found them via their Ebay listing & shop. After reaching out to them regarding an order I wished to place; then was directed to their website in order to create a custom order. On both occa... See more
First time I have purchased from Pet Monkey. Their service was brilliant from ordering to delivery. Regular updates were given with an original delivery date within 2-3 days, however, I was pleasantly... See more
Company details
Information provided by various external sources
We are a pet retail service aiming to offer you a choice of excellent products. We deliver online orders to UK and European mainland addresses in a timely manner. You should be able to find all the information you need on this website but if there is something further please do not hesitate to contact us. As we strive for continuous improvement, we always welcome feedback, so please do get in touch if you have any. Thank you for visiting PetMonkey.co.uk
Contact info
1 Old Park Farm, IP13 0LZ, Letheringham, United Kingdom
- info@petmonkey.co.uk
- www.petmonkey.co.uk
4.5
Excellent
757 reviews
No recent history of asking for reviews
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Excellent Service
I was so impressed by the service I received from Petmonkey that I will be ordering from them on a regular basis from now on. I was informed of the progress of my order every step of the way. It was delivered well packaged and within two days of ordering. There was also a bulk buy discount and free delivery. Overall a very positive experience. Thank you!
5 April 2021
Ordered in the afternoon and was…
Ordered in the afternoon and was delivered the next day ..fantastic service
4 April 2021
Excellent
Great price, wide choice of James wellbeloved dog food (grain free especially). Speedy and reliable delivery. My ‘go to’ place for pet food online
2 April 2021
First class service
First class service, great product and fast delivery . Thanks very much.
2 April 2021
Very efficiently delivered my puppy’s…
Very efficiently delivered my puppy’s pet food - will use again
2 April 2021
This is the third time I've been back…
This is the third time I've been back to repeat a dog food order from PetMonkey, and it won't be the last.
With extremely competitive prices, discount codes, VERY fast turnaround on the order, 'shippypro' notification emails at every step AND delivery to my door from one end of the UK to the other in a few days...what's not to like!?
PetMonkey Ltd ship with great care (the 15kg dog food bag is in a cardboard box to avoid damage), unlike other places I've bought from (Amazon) where the bag is just shipped ''as is'', and is often ripped/torn/taped up on arrival where it has been dragged along the depot or delivery van floor. With PetMonkey putting the bag in a box, it greatly minimises damage, and I'm really grateful for that. Yes, they 'could' slap a delivery label direct to the bag and save a bit of money by not using cardboard, but they don't. This shows (to me), that they care about the product arriving safe and sound, which means they care about the customer being happy, and that adds up to a 1st class service.
The shipping is faultless, (It's always been DHL as the courier) and although it states delivery within 2 business days, if I order something, it always takes 3 days (I think that is due to my location in Mainland UK) - but still - it's really good going considering I am in North East Scotland!
I personally will be very happy to keep shopping with PetMonkey. I highly recommended you give them a go if you've not already done so. A full 5 out of 5 stars from me.
2 April 2021
Great price and fast delivery.
2 April 2021
Professional
Competitive pricing. Rapid delivery. Regular updates. My first choice for pet
Food.
2 April 2021
Ordered some Peanuts
Ordered some Peanuts, arrived two days later. Very impressed, and the Peanuts were of good quality. Thank you
6 March 2021
Delivered in a couple of days at no…
Delivered in a couple of days at no extra charge. Very reliable.
6 March 2021
Good value and service
Item was delivered very quickly and I was kept informed of the tracking status.
The product was as ordered and very competitive priced
5 March 2021
Great product at a good price from an…
Great product at a good price from an excellent seller .
Provide accurate delivery information also.
Definitely recommend.
5 March 2021
Bought 15k dog food from them through…
Bought 15k dog food from them through eBay.
The package had a 10% discount voucher valid for one year.
After 4 months tried to redeem it on another 15k, code not accepted.
Wrote a number of emails politely asking why, replies were difficult to get, but eventually I was told I bought it on the wrong website? Beware.
27 February 2021
Unprompted review
Reply from Petmonkey.co.uk
Thank you very much for the feedback.
The discount voucher will only work on the website advertised on the voucher itself, it wont be redeemable on ebay, amazon or any other 3rd party site. ebay and amazon have their own discount voucher system. We thought the discount voucher made it clear which website it would work on but unfortunately you are not the first person to try to use the code on a website other than ours. Our sincere apologies for the confusion. We will make it much clearer on the next batch. Should we decide to offer customers loyalty vouchers in the future.
Best wishes,
PetMonkey
5 star experience
Easy to order, great quality products and super fast delivery and tracking of the shipment. Five star experience all around. Can't ask for anything more.
After seeing consistently superlative service ever since my first order about 6 months ago, I've become a Petmonkey loyalist.
5 February 2021
Excellent service and was kept up to…
Excellent service and was kept up to date by emailed messaging of when product would be arriving.
5 February 2021
Excellent product
Excellent product, excellent service.
Arrived 4 days ahead of time.
Will shop again.
Kindest Regards,
Mick.
STAY SAFE, STAY WELL,
STAY HEALTHY.
2 February 2021
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