My Beagle, Bella, has had persistent skin allergies for as long as I can remember. Within just a couple of weeks, I noticed a significant reduction in her itching and scratching. The supplements con... See more
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Easy to set up account and pay over the phone handy for those who don't like using internet for paying/ordering, the lady I spoke with was most helpful and doublechecked I was aware of what was requir... See more
Company replied
Dreadful customer service. Ordered meds for two dogs in june. Still saying order in process. Have called three times and emailed. Not reply to email. No reply on calls and recording gives. Different c... See more
Company replied
I have just had a delivery of insulin that was held up during the week by my vet. I took a picture because not only was it so well packaged, it arrived as promised. I was worried sick due to the delay... See more
Company replied
Company details
Information provided by various external sources
Find a wide range of medicines, supplements and pet essentials for your animals all at typically half the vet price. We are a UK veterinary dispensary offering expert advice and a first class customer experience.
Contact info
Pet Prescription Ltd PO BOX 171 , BS31 9EG, Bristol, United Kingdom
- 01761 258 517
- info@petprescription.co.uk
- www.petprescription.co.uk
4.3
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Always 100%I can NEVER fault them.
Always 100%I can NEVER fault them.
Professional extremely cost effective,staff are always kind friendly helpful.Totally professional.
Hence why I use them Tim and time again
2 August 2022
Unprompted review
Reply from Pet Prescription
Hi Rose,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
How to keep a customer happy
I have always found your service very professional. Where my service was let down was from my Vets, they recently stopped issuing written prescriptions. This meant that I had to pay the Vets, then I had to contact you then pay for items, get a code from you and then had to get in touch with Vets who then got in contact with you. What a mess!!
But your service has been impeccable throughout!!
2 August 2022
Reply from Pet Prescription
Hi Carlos,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi Finlay,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
From the initial phone call to…
From the initial phone call to receiving the medication everything was perfect, just what is needed when your pet is poorly.
1 August 2022
Reply from Pet Prescription
Hi Anne,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Sarah
Pet Prescription
Customer Care Team
Why bother - not a 5 star service!
I recently decided to shop with Pet Prescription, mainly because of the reputation that they talk about, and efficiency of service. I placed my first order nearly a week ago, with nothing arriving yet, which is frustrating as their website says 99% of orders are delivered in 2 days! It says to check the website for progress updates - all it says is 'processing'! I emailed them for an explanation of the delay - no response. I am currently sitting on a call (45 mins 48 secs in) but don't hold out a lot of hope! This is not a 5 star service.
1 August 2022
Unprompted review
Reply from Pet Prescription
Good Morning Tony,
Thank you for your feedback.
I am sorry for the delay with this order, please be assured we are currently recruiting new members of staff in all departments to help with the volume of calls and prescriptions we receive daily.
Your continued custom is greatly appreciated and I am sorry on this occasion that our service was not up to our normal high standard.
Kind Regards,
Emma
Pet Prescription
Customer Care Team
Amazing! Beth went above and beyond with her kindness and helpfulness when I had an issue recently. Cannot praise her enough. Thank you so much. Exceptional
I had a small issue regarding
29 July 2022
Unprompted review
Reply from Pet Prescription
Hi Jill,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Emma
Pet Prescription
Customer Care Team
I have had 3 good experiences
I have had 3 good experiences with pet prescription. If you not as good ordering on line you can phone but you do need to be able to upload the prescription.
Staff very helpful and a choice of delivery if you need quickly.
28 July 2022
Reply from Pet Prescription
Hi Joanne,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Sam
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi Carl,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Chelsea
Pet Prescriptions
Customer Care Team
Just a great team very good
25 July 2022
Reply from Pet Prescription
Hi Ronald,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Chelsea
Pet Prescriptions
Customer Care Team
Great service
24 July 2022
Reply from Pet Prescription
Hi Karen,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Excellent service
Excellent service, fast delivery, when I had a problem ordering online, very helpful
22 July 2022
Reply from Pet Prescription
Hi Mike,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Billie
Pet Prescription
Customer Care Team
Very easy to do
22 July 2022
Reply from Pet Prescription
Hi Simon,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Very helpful company
Very helpful company, friendly on the telephone if you have any questions and quick to despatch purchases and give tracking details so you know what is arriving when!
22 July 2022
Reply from Pet Prescription
Hi,
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi Dave,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Emma
Pet Prescription
Customer Care Team
Reply from Pet Prescription
Hi Meg,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
Kind regards,
Chelsea
Pet Prescription
Customer Care Team
Scrips very easy to phone and they let me know how many I have left so easy just get another one from my vets and send to pets drugs on line and carry on getting my stips so easy you try it .
Never had a problem I have two dogs which are diabetics I just send my new ones to pet drugs on line and they sort out everything for me they let me know when I am near the end of the scrips and get them from the vet and send them to pet drugs on line and they sort it all out so easy.
21 July 2022
Reply from Pet Prescription
Hello,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service.
We really appreciate your returned custom.
Kind regards,
Chelsea
Pet Prescription
Customer Care Team
Poor Customer Service
I placed an on-line order with Pet Prescription and subsequently received an email to say the item was not in stock. It stated I could cancel the order which I immediately requested they do. I needed the item fairly urgently and managed to source elsewhere expecting they would cancel the order as they have indicated but despite a further attempt which they also indicated they have on record to cancel the order the next thing I get is DPD giving a delivery slot. I phoned Pet prescription and they said there was nothing they could do and I would have to pay to get the item returned to them through no fault of my own in order to get a refund!
Poor service I’m afraid and there are much better outlets out there in my opinion.
Disappointing experience.
EDIT: Following eventual follow up on my e-mail strings a much more considered representative made contact and saw the validity of my points made and agreed to arrange collection of the cancelled order. Common sense finally prevailed and for this particular representatives’ due care I am grateful so have upped my rating to reflect this.
30 June 2022
Unprompted review
Reply from Pet Prescription
Good Morning,
Thank you for your feedback,
I'm sorry to hear about the initial issue with your order but I'm really pleased to hear one of the customer service advisors resolved the issue for you. We really appreciate you updating your feedback too.
Kind regards,
Tasha
Pet Prescription
Customer Care Team
Very efficient, fast delivery and insulin is well packaged
I have just had a delivery of insulin that was held up during the week by my vet. I took a picture because not only was it so well packaged, it arrived as promised. I was worried sick due to the delay from my vet but also because there was talk of a postal strike next week. So I can't thank you enough. Its a pity there was not the option to show a picture but I'm sure other insulin customers appreciate the professionalism of this company. Well done!
25 June 2022
Unprompted review
Reply from Pet Prescription
Hi,
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and our new packaging.
We really appreciate you recommending us.
Kind regards,
Chelsea
Pet Prescription
Customer Care Team
I ordered on Wednesday and my order was…
I ordered on Wednesday and my order was dispatched the following Monday, received on Tuesday, I am not impressed!
For a company that deals in pet prescription medications, the majority of which will be needed asap, this is not acceptable and I will not be using again.
21 June 2022
Unprompted review
Reply from Pet Prescription
Hello Brenda,
Thank you for your feedback.
I do apologise for any delay caused regarding your order.
Please be assured we are taking steps to increase our team numbers as soon as possible and do apologise for the delay in dispatch and delivery timescales.
We have issued you a full refund for the delivery charge.
I can see via the tracking your order has now been recieved.
If you'd like to discuss this further, please get in touch with us directly at customercare@petdrugsonline.co.uk please include your order number so we can help out as quickly as possible.
Kind regards,
Chelsea
Pet Prescription
Customer Care Team
Didn't sendout product, didn't issue full refund
Took my order, didn't like the photo I submitted of my pets tablets that I was trying to order. They said over email I would get a full refund because they decided not to send my order out. Have only received a partial refund been over a week and they haven't emailed back. Would not recommend.
19 May 2022
Unprompted review
Reply from Pet Prescription
Hello,
Thank you for your feedback.
I’d really like to help resolve this for you but unfortunately, I'm not able to look into this further from the information provided.
If you'd like to discuss this further, please get in touch with us directly at customercare@petprescription.co.uk please include your order number so we can help out as quickly as possible.
Kind regards,
Emma
Pet Prescription
Customer Care Team
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