Pets4Homes Reviews 

12,282
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website platform is very easy to navigate, making it simple to search for pets and connect directly with trusted breeders. Consumers also appreciate the secure payment process, which holds funds safely until they collect their new family members and confirm everything is correct. Many buyers note that receiving helpful advice and short-term insurance details gives them extra peace of mind throughout the entire adoption process. However, some people mentioned difficulties regarding account restrictions, ad management, and the frustration of dealing with unhelpful automated checks.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the platform as easy to... See more

Product

Clients share positive opinions on product quality and the overall experience of finding a new pet. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Payment

People report ambiguous experiences with payment, reflecting a mix of satisfaction and concern regarding... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the safe and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 4 out of 5 stars

Easey to navagate around and find what l want, would recommend to friends and family,

Company replied

Rated 4 out of 5 stars

I was in the market for a pomski pup and 1 user I found I felt was a scammer. There wasn’t much information about the breeder and think there could be more to vet any breeders. I did find my pup on pe... See more

Company replied

Rated 4 out of 5 stars

It's pretty good, but should have dates of add posted visible on home page, that way when doing a daily search you could see when you finished latest.

Company replied


Company details

  1. Online marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,282)

993 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the moment we agreed upon our…

From the moment we agreed upon our kitten, communication was great and consistent. Absolutely adore our kitten.

25 June 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Egle!

Thank you for your lovely review! We’re delighted to hear that your experience was smooth and that you had great communication throughout the process. Enjoy your new kitten!

Rated 1 out of 5 stars

£95 for “Buyer Protection” — buyers, read the exclusions before paying

My advice to buyers: think very carefully before paying an additional £95 for Pets4Homes Buyer Protection.
In my experience, when serious problems arose, I discovered that FIP was excluded, parasites were excluded, and missing vaccination and pedigree documentation were not covered. Pets4Homes’ position was that it was only a marketplace and was not responsible for the seller’s representations.
If you decide to buy, consider paying the seller directly by bank transfer after verifying their identity and seeing all veterinary, vaccination and registration documents. At least the payment will clearly identify who received your money and who the seller is.
When payment goes through the Pets4Homes system, do not assume that paying the extra £95 means Pets4Homes accepts responsibility for the seller, the accuracy of the advert, the health of the animal or missing documents.
In my case, when things went wrong, identifying the actual seller and establishing responsibility became unnecessarily difficult. The “Buyer Protection” provided far less practical protection than I reasonably expected.
Read every exclusion. Verify the seller’s full legal name and address. Obtain all documents before paying. Do not rely on the words “Buyer Protection.”

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier!

We are beyond happy with our new family addition!

Arabella is so dedicated to the kittens’ wellbeing and takes so much care and thought into making sure they have a happy start. This is clearly reflected through all the cat’s beaming and playful behaviour!

The area the kittens were kept in was like a cat haven, with easy access to safe garden and indoor space. Once reserved, Arabella also offered for us to come and see our cat anytime before she was ready.

Arabella was also very knowledgeable and helpful when it came to answering all of our questions about general ragdoll maintenance. On the day of pick up, Arabella also bathed and cut our kittens claws for us. Our cat was also pre litter trained which we were so happy about!

The process of purchase was also incredibly smooth and we hope to be back some time in the future for another furry friend!

10 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Alana!

Thank you for sharing your experience! We’re so happy to hear that you found the process smooth and that your kitten had such a wonderful start. We wish you both many happy years together!

Rated 5 out of 5 stars

The experience was good

The experience was good. I was able to collect my pet.
It was great knowing that I will be refunded fully if I didn't get my pet or anything went wrong.
Knowing that the seller was verified was also a plus
I got 5 weeks free pet insurance.
Right now my Kitten is settling in. She's hiding in my sofa :). Will give her time to feel at home. :)

13 July 2026
Unprompted review
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Reply from Pets4Homes

Hi June!

Thank you for your kind feedback! We’re pleased to hear that Pets4Homes gave you extra reassurance throughout the process and helped you welcome your new kitten home. We hope she settles in quickly!

Rated 5 out of 5 stars

Fantastic experience

The whole process from finding a pet to contacting the seller was so quick and stress free. Having the process done entirely on the website including payment was a total breeze. We finally picked Ruby up today and couldn't be happier. Thank you for a first class service.

13 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Gary!

Thank you for your fantastic review! We’re delighted to hear that you found the process simple and stress-free from start to finish. We hope you enjoy every moment with Ruby!

Rated 5 out of 5 stars

Informative page

Informative page, reliable sellers and great variety of dogs for sale. I personally got a pup from this page. Higly recommend.

19 July 2025
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Susan!

Thank you for your lovely feedback! We’re pleased to hear you found Pets4Homes informative and that you were able to find your new puppy. We appreciate your recommendation!

Rated 5 out of 5 stars

Found using pets4Homes really easy to…

Found using pets4Homes really easy to navigate, was a bit unsure at first about finding a puppy with online site, but the whole process was easy and put my mind at rest. The communication to the breeder went via a chat with pets4Homes, the deposit easy, and once I’d agreed a date for collection, the final bill was paid securely and once u pick ur pet and “confirm” ur happy with the pet online, the money is released to the breeder. Would definitely recommend

12 July 2026
Unprompted review
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Reply from Pets4Homes

Hi C!

Thank you for your review! We’re so pleased to hear that Pets4Homes helped make the process feel simple and secure, from contacting the breeder through to welcoming your new pet home.

Rated 4 out of 5 stars

I was in the market for a pomski pup…

I was in the market for a pomski pup and 1 user I found I felt was a scammer. There wasn’t much information about the breeder and think there could be more to vet any breeders. I did find my pup on pets 4 homes when I came across a breeder called Celtic star. I would just advise not to be torn away from the site and only use the site to communicate if something seems off. I have to say when I found my breeder they were amazing and I couldn’t be happier with them or my pup

11 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi there!

Thank you for sharing your experience. We’re sorry to hear you came across a seller that raised concerns, but we’re pleased to hear you were able to find your perfect puppy through Pets4Homes.

We always encourage users to stay cautious, use our messaging system, and report anything that doesn’t feel right so we can review it. We hope you enjoy many happy years with your new pup!

Rated 5 out of 5 stars

Easy process from advert to pick up our boy!

We picked up our beautiful kitten, Alfie, yesterday and couldn't be happier. Kevin and Deb were wonderful breeders throughout the entire process, sending us regular updates while we waited to bring him home. It’s so obvious that they provide a loving, caring environment for all their cats. Alfie’s incredible temperament is a true testament to how well he was treated before he came to us. Thank you, Kevin and Deb, for raising such a happy, healthy boy!

12 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Holly!

Thank you for sharing your experience! We’re delighted to hear that Alfie has settled in so well and that you had such a positive experience throughout the process. We wish you many happy memories together!

Rated 5 out of 5 stars

Was great communication from start to…

Was great communication from start to finish, lovely experience would definitely recommend

12 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Rebecca!

Thank you for your lovely feedback! We’re so pleased to hear you had a great experience using Pets4Homes and appreciate your recommendation.

Rated 5 out of 5 stars

Simple

Easy, simple and safe system to use for the new addition to our family!

12 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Georgina!

Thank you for your review! We’re happy to hear you found Pets4Homes simple, safe, and easy to use when welcoming your new family member.

Rated 5 out of 5 stars

A safe and fair way to trade.

A very safe, step by step way, way for the buyer and breeder to trade with protection.

11 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Andy!

Thank you for your feedback! We’re glad to hear you found our process safe and straightforward for both buyers and sellers.

Rated 5 out of 5 stars

They are very accurate in there…

They are very accurate in there detailing ,hightly recommended.

10 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi June, thank you so much for your kind words! We're really pleased to hear the detail and accuracy stood out for you, and we truly appreciate your recommendation. We hope to keep making things easy for you whenever you need us!

Rated 5 out of 5 stars

Excellent experience from start to finish

The whole experience of choosing, reserving, buying and collecting a puppy was so user friendly and professional. We felt reassured that we were getting a puppy from a reputable seller and that we too were being carefully checked. Just how iy should be amd we now have the perfect puppy for us. Thank you

10 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi there, thank you so much for your lovely review! It's brilliant to hear the whole journey — from choosing to collecting — felt so smooth and reassuring. Knowing you felt in safe hands throughout really means a lot to us. We hope you're absolutely loving your new puppy!

Rated 1 out of 5 stars

Takes payment then blocks account with no refunds

Takes payments for paid ads, and boosts, then blocks account over reasonable actions like trying to verify your ID.

They say, its a duplicate account issue, but they already blocked the account I verified my ID on and told me to use this account - then when I verify my ID (with paid ads running) its blocked again.

Support is next to useless, waiting days for any kind of reply, while my ads are now hidden despite having paid for them and a 15 day boost.

Requests for refunds on paid ads where the service has been withdrawn and blocked telling me to use a different account has been met with silence.

10 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi there,

We’re sorry to hear about the frustration you’ve experienced. We understand how important it is for adverts to remain visible, especially when you’ve paid for additional features.

As part of our compliance requirements with local authorities and our platform safety measures, we don’t allow duplicate accounts. We also have automated systems in place that help identify and prevent duplicate accounts to keep our marketplace safe for everyone.

We’d really like the opportunity to look into this properly and understand what happened. Please feel free to get back in touch with our support team with your account details so we can investigate further and assist you.

Rated 5 out of 5 stars

Very good service

Very good service, absolutley no hassle, very fast and informstive. Great website.

9 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Hayley, thank you so much for your kind words! We're really pleased to hear you found the service fast, informative and hassle free. We hope to keep making things just as easy for you whenever you need us!

Rated 4 out of 5 stars

Comprehensive and safe

Filters work well, people clearly use this site a lot.

9 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Susannah, thank you so much for your kind words! It's brilliant to hear the filters are working well for you and that the site feels active and trustworthy. We hope to keep making things easy for you whenever you need us!

Rated 1 out of 5 stars

I can’t be the only user to experience…

I can’t be the only user to experience constant technical issues…problems with editing.. page constantly crashing.ooops there seems to be a problem the only constant message I ever see…
And now a buyer has sent me an offer and deposit.. and surprisingly we have the usual crashed screen and ooooops message!!! I hate this site.. as soon as this issue is sorted I will be removing my ad

1 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Lea!

We’re sorry to hear you’ve been experiencing technical issues while using Pets4Homes. We understand how frustrating it can be when problems occur, especially when you’re trying to manage your advert and communicate with potential buyers.

We’d really appreciate the opportunity to look into this for you. Please reach out to our support team with your account details and we’ll be happy to investigate and assist further.

Rated 4 out of 5 stars

Easy to load advert

8 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Scott, thank you so much for your review! We're really pleased loading your advert felt easy and straightforward — that's exactly what we aim for. We hope to keep making things simple for you whenever you need us!

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