From the moment i contacted them the commuication has been incredible via whats app messages. Stan came to do my training today, what an absolute legend he is. From the get go he put me at ease, such... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Iv been using Petscanner services for nearly a year now. Well, can't recommend them highly enough. Easy to use app, friendly and excellent customer services. Very low cost transfers of microchip det... See more
Company replied
Recently completed my microchip training with Dawn. I was a bag of nerves but Dawn was so down to earth and chatty she had me relaxed in no time! Her training was thorough and comprehensive and this l... See more
It works great and is probably one of the few systems that will alert you if your missing dog or cat is ever scanned and searched for on any one of the 13 Defra databases and will tell you which datab... See more
Company replied
Company details
- #3 of 5 best companies in Animal control and welfare service
- #100 of 155 best companies in Pet Care Store
Written by the company
Find, scan and reunite lost pets or register your own pet for the most effective microchip protection. UK Government approved pet database. We offer registration at just £2.99 per pet and low cost scanners starting at £9.99.
Contact info
Barwell Lane, PO13 0EQ, Gosport, United Kingdom
- 02392 987260
- support@petscanner.com
- www.petscanner.com
4.6
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi these are brilliant 👏 …
Hi these are brilliant 👏 thanks mine arrived fast and I'm very impressed with it,and how easy it is to hold an read brilliant 👏 all my friends have ordered them ,
9 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for the 5* review. As always, let us know if there is anything we can help with.
All the best,
The PetScanner Team
Not sure what to say
Not sure what to say. I registered my dog when he got chipped & paid the fee. I can't even recall if we pay anything else every so often. Never needed to use it since so what's there to say. The date below is not correct, it was 2020 but the calendar won't go back that far
17 July 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Kym,
Thank you for the honest review.
If there is anything we can assist with then please do not hesitate to contact us via our email - support@petscanner.com
Please also make sure you keep your contact details up to date, this is very important and something we will never charge you for.
Kind regards,
The PetScanner Team
Quick and simple to register and use.
3 July 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Susanne,
Thank you for the 5* review.
Kind regards,
The PetScanner Team
microchipping virgin
having just microchipped all of our cats, i found the PetScanner site easy to navigate with a clear and prcise mobile version. a clear 10 out of 10. well-done for not having too much small print.
10 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Rig,
Thanks for your 5* review on our website and mobile app. Let us know if you require any assistance in the future and we will gladly help.
Kind regards,
The PetScanner Team
Decent price and good service
Decent price and good service, I would definitely recommend.
11 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Chiara,
Thanks for your 5* review.
Kind regards,
The PetScanner Team
Simple to use, very good customer service
Simple procedure to register pets, very good customer service (quick and helpful responses to emails, especially from Kieran). Definitely recommended.
23 August 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Eleni,
Thanks for the 5* review. We will pass your kind words on to Kieran!
All the best,
The PetScanner Team
Really great service from start to…
Really great service from start to finish.
Got my orders booked in and delivered the next day!
Great price which can't be beaten.
12 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Gemma,
Thanks for the 5* review. We are glad to have you as a PetScanner implanter!
Kind regards,
The PetScanner Team
Took monthly payments as well as a…
Took monthly payments as well as a yearly
1 August 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for your honest review.
Our optional subscription service is billed quarterly or yearly. It is an optional added extra to our registration service.
If you would like to cancel this, please email cancel@petscanner.com
Kind regards,
The PetScanner Team
All okay so far
11 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Mark,
Thanks for the review. If there is anything we can help with then please do not hesitate to email us via support@petscanner.com
Kind regards,
The PetScanner Team
Thankfully I have my pet registered but…
Thankfully I have my pet registered but not had to use the registration was simple and easy
11 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Patricia,
Thank you for the 5* review and glad we could help you with the pet registration process.
Kind regards,
The PetScanner Team
Excellent service
From start to finish they stayed in contact with me, alot cheaper than most other companies, registered my pup and ordered the certificate, first class service
22 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for the 5* review.
We try to keep the registration cost as low as possible and we will never charge anyone to update their details as it is imperative they are always up to date.
Kind regards,
The PetScanner Team
Super easy process from start to finish…
Super easy process from start to finish with great support from the team and the app
19 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Paul,
Thanks for the 5* review! Glad to hear you are happy with our customer service support and PetScanner app.
Kind regards,
The PetScanner Team
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for your 5* review, it is greatly appreciated. Just make sure you keep your details up to date - don't worry though, it will always be free with us.
Kind regards,
The PetScanner Team
As they informed us that the company…
As they informed us that the company we registered with were not legal
16 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for the 5* review and we are glad our awareness email has helped another pet get properly registered.
All the best,
The PetScanner Team
Dog scared by fireworks
A dog came into my work place at 1230am on new years eve.frightened by fire works. As i work in a bus garage we managed to keep him on a bus. We called the police and i used the scanner to get his chip number.which the police then called a vet who gave the police the phone number for the owner to collect. Which he did. In all from start to finish 1hr 30mins. Dog reunited
31 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Mandy,
Thanks for the 5* review and your incredible efforts to get that dog reunited with the owner!
Kind regards,
The PetScanner Team
The person I spoke to was extremely…
The person I spoke to was extremely helpful and did everything he could to assist
15 December 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Miss Emmett,
Thank you for the review, we are glad to hear that one of our team members has assisted you so well. They are always available for any extra assistance should you require it.
Kind regards,
The PetScanner Team
Reply from PetScanner Find.Scan.Reunite.
Hello Heike.
Thank you for the 5* review about our staff and communication. It is very much appreciated.
Kind regards,
The PetScanner Team
Easy to navigate website
17 November 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello,
Thank you for the 5* review and we are happy to hear you had no issues with our website.
Kind regards,
The PetScanner Team
really good value for money
2 January 2023
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Craig,
Thanks for the 5* review! Glad to hear you are happy with our services. As always, please do not hesitate to contact us should you require any assistance in the future.
All the best,
The PetScanner Team
Wish i was with petlog
I have always had my previous pets with pet log , the dog was chipped and that was a done deal.pet scanner keep on and on wanting more money for more services. It drive me daft. I wish my dog breeder had of used pet log. Further to your reply, I don't have a subscription and you refer to my pet as unsafe and keep advising to take a subscription
10 April 2022
Unprompted review
Reply from PetScanner Find.Scan.Reunite.
Hello Cas,
Sorry to hear that.
That is for our optional subscription service. If you just wanted basic registration like Petlog then we can cancel the ongoing subscription for you. Please email cancel@petscanner.com
Kind regards,
The PetScanner Team
-----------------------------
Update to reply on 13/01/2023
Hello Cas,
We are working on a completely new app that will change the wording as we also believe the 'unsafe' text isn't the best choice of wording.
I will pass on your reply to our marketing team that will look into the frequency of our emails. If you have any other feedback, please email it to support@petscanner.com
Kind regards,
The PetScanner Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.