Your member of staff went above and beyond to try and find more stock of Lovable Lavender Dog Shampoo. She is a credit to your company....Great, love my products
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See what reviewers are saying
My beloved labrador Rowe has recently been diagnosed with prostate cancer. There is nothing we can do, just pain management. I've been giving him Hemp oil for 5 days now and there has been so much im... See more
We have just bought two of these lovely jackets and Jamie looks very sweet in his "Purple and Red One" a bit better than his last one which was a lovely shade of "Pink". He does not really care what... See more
I ordered two Chuckit ball throwers from Pets Perfect. Chuckits are more expensive than bog-standard ones but much better built and throw the ball further. Pets Perfect delivered them quickly and in g... See more
Company details
Contact info
Harrogate, United Kingdom
- 0800 090 1315
- info@petsperfect.co.uk
- www.petsperfect.co.uk
No history of asking for reviews
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Good product selection, very slow dispatch time
Unusual products, well selected - dog very happy with her goodies; however it took about 4 days to dispatch which felt like a long time when paying a not unsubstantial amount for delivery. RM Tracked 24 was at least used to expedite the delivery process after dispatch, however it was a fairly large package which would have been better suited to a courier.
fast service - great price
As I have bought the wrong size it is difficult for me to comment
The parcel was delivered well wrapped but later than I had expected
Very good service
this is the first time I have used this company and I found the service and communication excalent
I will deffiantly be using for the majority of my pet needs
shipping info wrong
Nice people but confused us with wrong info on international shipping

Reply from Petsperfect.co.uk
Really Bad Experience
I ordered a single item to help alleviate allergy symptoms for my dog. Meant to be 3-5 days delivery. I still haven't received the item 10+ days later. I rang up to find out what had happened to my order, and a few minutes later was simply told - we've had a problem with supplier of your purchased product and so we haven't sent it to you! When I asked when I could expect to receive it, I was told well it won't be until after the Bank Holiday weekend (15 days late)! I was asked if that was okay, and when I said 'well not really, as I have had to go and by the product directly so as to deal with my dogs allergic symptoms, the person said 'Oh, okay, well anyway it should be delivered next week!!! Absolutely, NO CONCEPT of SERVICE or taking responsibility for service failure. Won't be purchasing through PetsPerfect again.

Reply from Petsperfect.co.uk
Barrier rug and runner
Excellent service and communication. Highly recommend. Very helpful.
very good service
User-friendly website, good range of products at reasonable prices and fast delivery, even abroad, with email updates advising me of the progress of my order. Next time I need a pet product I will definitely be going to Petsperfect first!
Excellent customer service.
Communications dealt with extremely promptly-professional and courteous. Great value product too!
Dogs
This is my first order from petsperfect.didnt get the first order so they had to resend it which I received the following day but had to contact them again as one item was the wrong size but they didn't take long to sort things out and they were very nice on the phone and yes I would shop with them again.
Highly recommended
I recently purchased a new training lead and I can honestly say I am totally impressed with not only the quality and price but also the ease of ordering and prompt delivery.I will definitely be making more purchases soon
Fast delivery
In 8 days from ordering my package was arrived. Thank you for thr fast delivery to the Netherlands. Next time when i see something i like, i will order again.
Great service yet again
I telephoned the company with a query, member of staff was so helpful. Placed my order online which was easy to do and order was promptly dispatched and delivered.
excellent customer service
had to cancel the order due to a back problem and had to get hold of the product very fast. Petsperfect did not quibble and refunded me. Was very grateful for that. I definitely will use them in future.
Good
Fast and reliable service. My dog is loving the root wood and the stag antler.i will recommed this site to my friends.
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