Pets Purest Reviews 1,249

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more

Rated 5 out of 5 stars

I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... See more

Rated 4 out of 5 stars

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... See more

Rated 5 out of 5 stars

Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... See more

Company replied

Company details

  1. #125 of 151 best companies in Pet Care Store
  2. #83 of 93 best companies in Animal feed shop
  3. #224 of 260 best companies in Pet shop

Written by the company

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Awful customer service.

Awful customer service.
On 3 occasions now the dispenser pumps have been faulty, has taken at least 3 or 4 emails on each occasion to try and get them replaced.
Been told they are out of stock but they are happily sending out ones for new orders. Has taken near on a month each time to get the replacement which means I can't use it as I can't lift the bottle due to Mobility issues. A real shame as the samlon oil really seems to benefit my dog. Will have to order from a different company in the future.

Update after reply, the other orders were via your amazon store, the last was via your website directly. I won't be emailing you details as you've had them already plus you had the chance to resolve the issue positively previously and I feel you are now only more concerned as there is a public review. As I said previously it's a shame as the actual product is very good.

1 May 2023
Unprompted review
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Reply from Pets Purest

Hi Tony,

I hope you had a lovely weekend! Thank you very much for leaving a review. As a small business we massively appreciate any and all feedback as it essential for us to improve.

We profusely apologise for the faulty pump sent with your order. We understand that it can be extremely difficult to dispense the correct dosage of Salmon Oil from our 2500ml bottle without a functioning pump. Unfortunately, due to stock, we are currently unable to send out individual pumps as our Salmon Oils and pumps arrive prepackaged together. This is something we are working hard to resolve, as quickly as possible, to ensure our customers receive the best quality products and service from us.

Due to this, we unpacked stock from our office and sent out an individual pump to your address on two separate occasions, which we hope have reached you by now.

Upon looking into your order history, I am unable to find the 2 other orders you have made with us. Please could you contact us via email with the order numbers and/ or email address you used to create this order and I will ensure these orders are also resolved for you with top priority.

I hope you have a lovely day and I look forward to hearing from you!

Kind regards,

Rated 5 out of 5 stars

Best teeth cleaning product for dogs

Would definitely recommend plague pro for all dogs teeth. We’ve been using it for about a week now on our 2 dachshunds and already noticed the plague loosening without brushing and whiter teeth. One of our dachshunds is particularly picky with food but he loves it and it’s super easy to use, as it just gets sprinkled on their food. We initially received the wrong item but I contacted customer service who were great and the replacement came within a few days. Already recommended to my parents for their dogs 🙌🏻

28 May 2023
Unprompted review
Rated 5 out of 5 stars

Buying is straightforward Daisy’s daily treatand delivery…

Buying is straightforward and delivery is quick too. I receive updates for delivery 📦. Daisy loves her Pets Purist poured on top of her raw meat and the dish is squeaky clean when she’s finished. Staffies are prone to joint issues so I’m sure having her salmon oil since being a puppy will help her joints as she gets older. 100% happy.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service by Melissa and Pets Purest!

Products and customer service were absolutely amazing, unbeatable and by far the best customer service I’ve ever experienced. I had a few issues with my order, and a customer service assistant by the name of Melissa has been an absolute star. She dealt with each issue so kindly, patiently and efficiently. Please pass on this message to any customer service manager, she was absolutely amazing. I will definitely start a subscription purely because of Melissa’s help. As for the products, my cat goes crazy for them. Thank you Melissa and Pets Purest!

17 May 2023
Unprompted review
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Reply from Pets Purest

Thank you for such a lovely review Olivia!

Rated 5 out of 5 stars

Great Products

I love Pets Purest and use several of their products. The salmon oil in particular has massively helped my dogs coat. I would also recommend the sausage treats, great for training or just as a reward.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Melissa sorted thanks

Item arrived leaked all in package and contacted form says could take 48hrs get back and with another bank holiday hoping get this sorted before it. Wish phone number cough item for my cats.
Just update that Melissa got back to me so if you do have problems like what happened to me above they will sort it out. Thanks, Melissa will still buy from the company.

2 May 2023
Unprompted review
Rated 1 out of 5 stars
Pets Purest logo

Reply from Pets Purest

Hello Paul,
I hope you're well. Thank you for your review, we really appreciate feedback and are always trying to improve.
I've had a look into the tracking information for you and I can see Royal Mail attempted to deliver on 28th April at 1.31pm but unfortunately there was no answer.
I can see you have now selected a redelivery date that works best for you. Please let me know if there's anything else I can do to help and I hope you receive your order very soon. I have also reached out to you via email in hopes to help resolve this.

Rated 5 out of 5 stars

Highly recommended !

Made my first order online. Almost instantaneous email confirmation of my order and took just over a week to arrive. The item I ordered was the worming syrup, as my rescue cat got distressed when I tried to give her a tablet and wouldn’t eat it on her own. I added this syrup to her packet food and she ate it straightaway!

23 April 2023
Pets Purest logo

Reply from Pets Purest

Hi Dawn, we're really happy to hear your cat likes our wormwood drops! It really makes our day.

Rated 5 out of 5 stars

Outstanding Products (Plaque Pro & Ear Pro)

My dogs are 8 and 10 raw fed but both are starting to get plaque on their teeth. I tried Plaque off but didn't notice a difference. Pets purest came up on a google search for ear cleaner for my Bichon, so I thought I would also try Plaque Pro - I now have it on subscription and have noticed a massive difference in both dogs teeth, the plaque has almost gone after one month. Can't recommend enough. Both products arrived quickly with dispatch updates via email. So pleased I have found Pets Purest and have already recommended to other dog owners

1 May 2023
Unprompted review
Rated 5 out of 5 stars

My cat likes this product

My cat likes this product and it is starting to make a difference to her coat so very happy with results, no issues ordering or receiving this product will purchase again. Thank you.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent healthy products

Very easy to order on the website, smooth check-out and very quick delivery.
My last purchase was Salmon oil, sausage treats and Bone broth. All very good products for my dogs who love them.
I'm happy with the quality again like all other products from Pets Purest.
Highly recommended.

10 February 2023
Unprompted review
Rated 4 out of 5 stars

Goods arrived promptly

I was impressed with the prompt arrival of the goods ( Dental Spray). As I have only been using it for 5 days I can't comment on its efficacy. However, my over sensitive greyhound has got used to it so I am hopeful it will help to make her terrible breath less terrible! Ex-racing greyhounds are renowned for their poor teeth so I am circumspect about the overall result (she has had two lots of teeth removed and I am reluctant to repeat the procedure as she is nearly 11).

25 March 2023

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