PetSwag Reviews 

282
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... See more

Rated 5 out of 5 stars

Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... See more

Rated 2 out of 5 stars

I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... See more

Rated 1 out of 5 stars

I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... See more

Company details

  1. Pet shop
  2. Hobby shop

Written by the company

PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

282 reviews

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No recent history of asking for reviews

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2.5

All reviews

(282)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really cute dog beds and great quality.

The dog beds are really comfortable as attested to by my 5 year old granddaughter who curled up with the dogs in one of them. They are extremely easy to clean, easy to vacuum, take apart, wash and put back together. The padding is full and the material is thick and durable. We couldn't be more pleased.

10 March 2016
Unprompted review
Rated 5 out of 5 stars

Excellent bed!!!

I just received the bed and was actually amazing at the construction and durability of the bed, while simultaneously soft and comfy. My dog immediate jumped in and made herself right at home! Highly recommended!!

8 March 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service.

My first experience with Petswag bodes well for future ones, as they are very customer service oriented. Through no fault of Petswag, one of their vendors shipped the wrong item. Petswag resolved this in a heartbeat, and our Kaia is in love with her new pet bed.

1 March 2016
Unprompted review
Rated 3 out of 5 stars

Good quality item, but customer service could be improved

I ordered a Jax & Bones bed for one of my daughter's dogs knowing the site said delivery would be the end of January. I had to contact customer service Jan. 31st to ask what happened to delivery of my order as there was no notification about shipment. Only then was I informed the item was not in stock & there would be further delay. I was told to expect delivery one day after it's shipped from the manufacturer by midweek Wed. Waited for notice of delivery but no dog bed Friday or Saturday, so had to contact customer service again to ask what happened. Although the dog bed was finally delivered, I'd probably order from another store next time.

20 February 2016
Unprompted review
Rated 5 out of 5 stars

Unique and beautifull pet products!

Ordered my new pup a collar (on sale and what a great sale!). The collar is impeccably made and gorgeous! Have heard so many compliments and my doggie's only been sporting it a few days!

20 January 2016
Unprompted review
Rated 5 out of 5 stars

Top of the line products!

Second harness I bought from Petswag. Hands down nicest stuff. Stella gets lots of compliments on her one of a kind harnesses. So worth the price.

8 January 2016
Unprompted review
Rated 5 out of 5 stars

Very pleasant and surprisingly cheap shopping experience!

I was very pleased with my shopping experience. My only concern might be the shipping speed but this could also be the fast that I'm used to amazon's 2 day shipping. I would shop here again and might even check out their baby swag website in the future; when the need arrives.

7 January 2016
Unprompted review
Rated 5 out of 5 stars

Great experience

My dog loves her new Jax and Bones bed! It is perfect and is as decribed online! The only thing I found to be odd, was that it took almost three weeks for the item to ship out. We love the product! Thank you, PetSwag

1 January 2016
Unprompted review
Rated 1 out of 5 stars

pet bed

Love the product; on-line experience is not great; delivery was beyond a three week period. That was disappointing.

28 December 2015
Unprompted review

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