Pet Treater Reviews 

387
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

My first box came quickly and we were happy with the products. Next month same treats, but broken. Package came at the very end of the month. October box didn't come til end of November, so Hallowe... See more

Rated 1 out of 5 stars

Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kit... See more

Company replied

Rated 1 out of 5 stars

I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support tea... See more

Company replied

Rated 5 out of 5 stars

My CaliBell has received 3 packages so far and we will def be continuing her subscription! Our mailbox is at the gate so the mailman doesn't have to enter the yard to drop the mail but when CaliBell's... See more

Company replied

Company details

  1. Pet shop

Information provided by various external sources

Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.


Contact info

2.1

Poor

TrustScore 2 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(387)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We just received our first Pettreater…

We just received our first Pettreater box and we were NOT disappointed! There were a great assortment of yummy treats that both my pups absolutely loved. The 2 toys were very good quality and again pups loved them both. We can't wait to see what comes in our next box!!!

3 May 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Michelle,

So excited to read your review! So happy to serve you and your fur babies and to make them so happy! We love the toys we source too, fun and cute!!

Thanks again!

The Pet Treater Team

Rated 5 out of 5 stars

Love the Blue Box!!!!!

The minute the blue box arrives our kitties are all over it! Toys immediately become prized possessions, treats are devoured and they look adorable in bows or bandanas. The empty blue box also provides hours of fun as they "sled" throughout the house! LOL! So glad our pet sitter recommended Pet Treater!

2 May 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Elsa and Olaf's Mom,

We are so glad your kitties love the blue boxes monthly. We get so excited to fill them and ship them out and love hearing the joy they bring!

Thanks for the review,

The Pet Treater Team

Rated 5 out of 5 stars

Fun Little Package

Fun little package for our cat every month. Affordable and functional. We were never one to dress him in bows and scarves... but now we are! The accessories they send are so cute!

22 April 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Marie,

Excited that our boxes allowed you to mix it up a bit with your fur baby! Who says dress up can't be fun!!?? We love our price point fits your budget too!

Have a pawesome day,

The Pet Treater Team

Rated 5 out of 5 stars

Cute themes

I really enjoyed how the box was catered towards a certain theme. My kitty also loves the treats that came. I also enjoy getting the bandana each month so I can dress up my cat.

3 March 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Marietta,

We are so excited your kitty loved the treats and you like the theme. We appreciate your review too!

We look forwarding to treating you both monthly!

The Pet Treater Team

Rated 5 out of 5 stars

Subscribers for life!

I was skeptical about ordering any subscription box, especially because my cat is a little..introverted. Very skittish, shy, and keeps to himself. But boy was I wrong. He knows what the blue box is, and goes crazy! He’s a totally different cat. He didn’t love the bandanas at first but now wears them daily!(and it’s my favorite part!)

A lot of the negative comments seem to have to do with shipping. I really just don’t think people read and understand how/when they ship out. Plus, we all know how reliable the post office is!

23 February 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Ashley,

We are so excited to see this wonderful review. We love to hear the fur babies getting excited too....especially those sweetly shy ones.

Have a great day and thank you for taking the time to leave us a review!

The Pet Treater Team

Rated 5 out of 5 stars

Happy pets = happy humans

We are absolutely delighted with how happy our 3 dogs are when our subscription box arrives. It’s so nice to spoil them and also have the comfort of healthy treats.

5 February 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Meghan,

Thank you for the sweet review. We are so happy to hear that your 3 fur babies are happy 😊. We do try to source the best treats for all the fur babies!

Have a great day,

The Pet Treater Team

Rated 3 out of 5 stars

Beware gift subscriptions may be renewed unknowingly

For $15 a month it's not too bad for the trinkets you get. I'm giving 3 stars due to I bought a gift subscription to try it out. I don't have a credit card on file for my "gift" subscription yet they were able to run my card for another 6 months. Payment is in process and hopefully cancelled before the next shipment or I will be disputing with my credit card. Very deceiving!

2 February 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Jenne,

Thank you for your message. Did you set up the gift or someone else?

Firstly, there always has to be a credit card given, but the info is hidden, in order to process any subscriptions, even gifts. Secondly, if it is purchased under gift it will typically NOT auto renew. The credit card will be inactive.

If you can please reach out to support@pettreater.com as it appears maybe it was not actually set up as a gift....that does happen. The person who set up the gift will need to reach out.

Thank you,

The Pet Treater Team

Rated 1 out of 5 stars

Final Follow Up

Well, Day 20 and parcel arrived by USPS Parcel Select. This has to be the equivalent of Media Snail Mail. No clue on the cost of this gift but contents may cost $10. Word of caution, do not give a kitten or cat a toy that items can be pulled from causing a choke hazzard. A much needed update on communication, notification of shipping and tracking may be a good idea on your part. I have no clue now on when my next parcel ships.

29 January 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Pete,

We see your review updates and fully recommend you reach out to customer as that is the department that can assist you further.

While we appreciate your frustration, direct emails are the best way to reach customer service.

Also, it is our understanding that the account was set up as a gift so all shipping email notifications will go to the email we have on file.

Please reach out to support@pettreater.com for further assistance.

Thank you,

The Pet Treater Team

Rated 1 out of 5 stars

Delays

I orders on the 4th of January and still have not received anything they have the worst customer service. They said they couldn’t refund me, I stupidly paid for 3 months in advance. It’s been 20 days and I have not gotten anything these people are the worst

25 January 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Anon,

Have you reached out to our Customer Service department? Normally we try to accomodate any issues the best we can. Please reach them at support@pettreater.com.

We are sorry for any issues this order has caused you. We recommend reaching out directly to customer service and working any issues that way.

The Pet Treater Team

Rated 1 out of 5 stars

I've only gotten 2 boxes from pet…

I've only gotten 2 boxes from pet treater, the first of which id to ask where it was after paying for it and not seeing it or hearing anything about it from anyone at pet treater for quite some time.
I paid $25 for 5-8 piece box, I kept only 2 things from the first box and gave the rest to my neighbors for their adult male black lab because they were much more suited in size for him. I even gave them the bags of treats and too big a bone that was sent for my 10 pound senior female chorkie that pet treater knows all this info on my dog about.
The second box I was only able to keep one toy even though it's the size of my dog, it's plush enough I hope that she can and will play with it.
I'm essentially paying $25 a month for 1 possible item for this box of 5-8 items.
I again wound up having to give every other item to my neighbors for their large dog because that's the dog size items I got are intended for.
Yay for my neighbors and their dog.
I DO NOT RECOMMEND PET TREATER, PERIOD!
I WILL BE CANCELLING MY SUBSCRIPTION!

24 January 2022
Unprompted review
Pet Treater logo

Reply from Pet Treater

Jennifer,

We are sorry to see you are not pleased with Pet Treater. While we try to treat all our customers and hope it will be successful, we do realize it doesnt always work out for each furmily.

We do thank you for your review. We do listen to them and it will be pushed forward for quality control purposes.

Thank you for giving us a try.

The Pet Treater Team

Rated 1 out of 5 stars

I am a new customer to petreater

I am a new customer to petreater. My welcome box came in time and was satisfactory. I am still waiting to get my first month subscription box. 31 days and counting. After contacting the support team, I was given a prompt reply that my box would be sent priority shipping right away and a confirmation email will be sent when shipped. That was 4 days ago. When I contacted them again, I was given another excuse and another promise. CUSTOMER SERVICE FAIL!

3 December 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Bert,

We are sorry to hear about this inconvenience as this is not our normal protocol. We try very hard to ship in an expedited manner, even with the shipping being so off right now in the Country.

We are looking to locate the communication and shipping info for you so we can see how to proceed. We will reach out to you from there.

Thank you,

The Pet Treater Team

Rated 5 out of 5 stars

I get a monthly subscription for my dog…

I get a monthly subscription for my dog and cat $15 for it! Great deal with a bandanna, treats and toys!

25 November 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Amanda,

We are so happy that our pack met your expectations. We strive to provide quality products at a reasonable price.

Have a great day,

The Pet Treater Team

Rated 5 out of 5 stars

Amazing Quality and Quantity

I was a little skeptical about the quality of the treats/toys/accessories for only $15 per month but I am SO HAPPY that I got this for my pup! She loves the treats and they all are of high quality that I feel good giving her. The toys are so quirky and unique and the accessories are very festive. Thanks PetTreater!

24 November 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Kassidy,

Thank your for your great review. We strive to source amazing products and treats for our packs and boxes. It makes us happy that your were pleasantly surprised and happy.

Have a great day,

The Pet Treater Team

Rated 5 out of 5 stars

Great value with great products

Great value with great products. Everything from treats and toys to helpful tools and of course bandannas. I don’t know who is most excited when the pet treater box comes, our dog Simon, the kids or me!

6 November 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Katie,

We are so glad that you find value in our offerings. Thank you for your pawesome review.

Have a great day,

The Pet Treater Team

Rated 5 out of 5 stars

We love Pet Treater

We love Pet Treater! Holly gets so excited everytime she sees that box. The treats are always great, she loves the toys and I love that the toys are different each time! They’re not always just your standard plush toys you’d get in other boxes. The iced cookies are our favorite part!

28 October 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Taylor,

What a wonderful review, thank you! We are so glad the dog cookies are a hit we have them custom made for us.

Have a wonderful day,

The Pet Treater Team

Rated 5 out of 5 stars

PET TREATER IS AWSOME

My Dogs look forward to receiving their box! When i put it on the floor for them to smell my 5 month old weimaraner will cry shes so excited!! her older sister loves the treats and the cookie!!

28 October 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Katie,

Awww how sweet your fur baby gets so excited!! Thank you for your pawesome review we appreciate it!

The Pet Treater Team

Rated 5 out of 5 stars

Quality products

Quality products. My dog and cat absolutely love it! Their favorite toys have came from these boxes!

12 October 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Allison,

Thank you for your fun review! We appreciate you and we are glad Pet Treater works for you!

The Pet Treater Team

Rated 5 out of 5 stars

Love love love

Each month my boy gets the greatest treats, toys, bandana, and cutest packaging all for a very reasonable price Always! Always on time always responsive to emails. Beyond satisfied with this company and their products!!!!

5 October 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Kira,

What a wonderful review, we are so glad that Pet Treater is treating you right!

Thank you for your time in sending us a review.

The Pet Treater Team

Rated 5 out of 5 stars

New kitty

We just got my daughter a kitten(jellybean) for her birthday. We tried to give jellybean a couple of different treats but she didn't like them, she wouldn't even taste them. I decided to go online and search for new treats and toy and wound up finding pet treater. I figured for that price why not try. Now jellybean can try new treats and new toys every month. Makes her and my daughter happy. And we were not disappointed in our first box.

30 September 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Amanda,

We are thankful you gave us a try and that our cat treats work for Jellybean, this is awesome news!!

Thank you for taking the time to leave us this wonderful review.

The Pet Treater Team

Rated 5 out of 5 stars

Pet treater is 5/5!

Pet treater is 5/5!! Every month we hype my dog up when it arrives and he gets so excited for his new toy and treats!! The toys he receives are his favorite! The treats are always healthy and there’s enough to last him until the next box arrives. I would highly recommend!! (Also he looks super cute in all the bandanas)

3 September 2021
Unprompted review
Pet Treater logo

Reply from Pet Treater

Gianna,

Thank you for your pawesome review! We love excited fur babies for their Pet Treater goodies! We try hard to source good and wholesome treats for your babies so glad they last you.

Have a great day,

The Pet Treater Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look