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PGL Travel Reviews 1,150

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, enthusiasm, and supportive approach, ensuring a safe and enjoyable experience for all participants. The holidays are frequently described as well-organized and packed with a wide variety of engaging activities, with many people highlighting the excellent service and facilities provided. However, some people were dissatisfied with specific issues, such as undercooked food, expired items, and unsanitary accommodation conditions, including non-flushing toilets and dead insects. There were also isolated reports regarding staff conduct and concerns about activity participation.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Consumers find holidays to be positive, often describing them as fantastic and amazing family adventures with... See more

Service

People report positive experiences with service, highlighting the great team, well-organized activities, and... See more

Facilities

Users describe positive interactions with facilities, highlighting that accommodation and sites are clean and... See more

Quality

Clients share positive opinions on quality, particularly regarding accommodation and food. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff. Clean environment. My daughter has attended since the the of 12. She has just gone on her last visit as she is now 16. She has gone on her own to various centres. The development of her... See more

Rated 5 out of 5 stars

2 kids aged 10 amd 12 completed a 3 night break. They thoroughly enjoyed the experience and can't wait to go back again. Favorite activities included abseiling, raft building and aeroball. The ata... See more

Rated 5 out of 5 stars

Just returned from our 3rd weekend at Barton Hall. The young people we take always have the best time; challenge themselves, learn new skills, talk about if for weeks and constantly ask to return. The... See more

Rated 5 out of 5 stars

My daughter (age 10) absolutely loves the experience at PGL. It's the mix of activities night and day, friendships, great atmosphere, and interactions with the PGL group leaders and instructors. I ha... See more


Company details

  1. #1 of 1 best companies in Adventure Sports Centre

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent weekend at Windmill Hill

Excellent weekend at Windmill Hill with my Cub Scout pack.
Everything went as planned, 10 activities completed with many of the cubs pushing their boundaries way beyond what we - or they expected!
Food was great, rooms were clean and well planned and the PGL leaders we had with us were fantastic!
I’d been as a leader before but this time I was the organising leader and it was better than the previous time 3 years ago…
We will definitely be back!

20 October 2025
Rated 5 out of 5 stars

PGL Discovery stay at Liddington

My son went on a discovery two night stay at the Liddington camp in Wiltshire and came back enchanted. He was very well looked after by his group leader and other members of the team. Communication with parents was excellent. A great range of outdoor activities was provided throughout the stay. My son came back with a greater sense of self confidence and independence.

28 October 2025
Rated 5 out of 5 stars

A hassle free break with young children

It was easy to book - using a provisional date until we could confirm numbers.
The instructors were superb, knowledgeable and approachable.
The food was great - well labelled for dietary and cultural considerations. When some of our party were delayed the canteen staff made up sandwiches for them as some folk arrived after the canteen shut. The canteen staff interacted well with our children.
Our team leader Tobyn entertained the children well and was very patient and tolerant with them. They loved his costumes.
Everyone enjoyed learning new songs to sing between activities. There was no hanging around waiting for things to happen, the activities followed on one after another and no-one had time to be bored or homesick. The programme was well balanced with a physical activity followed by something less strenuous. The instructors knew their subject well and gave clear instructions.
Considering the amount of food on offer and the varied activities, the cost of £150.00 was extremely reasonable.

27 October 2025
Rated 1 out of 5 stars

The food was horrible

The activities were amazing but the food was horrific, I couldn't even bring my self to eat. The meat was dangerously undercooked, the yoghurt was 12 days beyond its expiry date. Many kids on my trip had fallen ill.
A few had rashes, hopefully due to the rough pillow cases and not the lots of bugs in and around the room. There were dead flies in the showers, or should I say the only shower that worked. There was a dorm for twenty one kids but luckily only fourteen where in it only because only one of the two showers in James Dorm worked so even when we where allowed in our dorms there wasn't enough time to get showers.
I had to go home early and miss the causeway walk because I was sick and trembly and I wasn't the only one there were multiple other students saying how sick they felt. The trip was over £300 and I feel as though we deserve a refund. The accommodation was an essential part of the residential trip and we were disappointed to have been let down so badly.
MJ

22 October 2025
Unprompted review
PGL Travel logo

Reply from PGL Travel

We’re sorry to hear about your experience and want to thank you for taking the time to share your feedback.

Please be assured that we take all concerns extremely seriously. Your comments have been carefully reviewed by our team, and we’re committed to investigating this matter thoroughly.

While we have not received similar reports from other guests or school groups during this period, we fully understand how frustrating this must have been for you, and we do not take your experience lightly.

Your feedback regarding the food quality, accommodation, and facilities is incredibly valuable to us. We would appreciate the opportunity to look into this further and resolve any outstanding concerns. Please contact our Customer Relations team on customerrelations@pgl.co.uk with the full details, and we will ensure your case is handled promptly and with care.

Rated 5 out of 5 stars

Amazing family weekend at PGL

We had an amazing family weekend at PGL Caythorpe Court! The team were friendly and welcoming, the activities were brilliant, and the laughs we shared with our group made it unforgettable. The lodge was cosy, the meals delicious, and everything ran perfectly. We can’t wait to come back!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

PGL is a professional, friendly, caring, safe organisation.

PGL is a professional, friendly, caring, safe organisation that puts the children's interests at its heart. No issue is to small, they go out of their way to make everyone enjoy their time. The food choice is excellent and if you have children with food issues they will offer alternatives. No child went hungry. Big smiles all day.

25 October 2025
Rated 5 out of 5 stars

I was a first time trip leader for a…

I was a first time trip leader for a Brownie sleepover to PGL and can’t wait to arrange our next adventure there. Everything was so straight forward - nine amazing activities with variety. Would recommend unreservedly!

27 October 2025
Rated 3 out of 5 stars

Room sizes were good and all…

Room sizes were good and all accommodation was in one area.
Some activities cut short due to inclement weather but no alternatives planned.
Large party with specific catering needs but not always enough choice available.

20 October 2025
Rated 5 out of 5 stars

Amazing location

Great staff and a well-organised centre. Good balance of activities, nice accommodation and a beautiful setting in a real castle. The children will remember this visit for a long time!

22 October 2025
Rated 5 out of 5 stars

Young Carers Dalguise Trip

Our Young Carers had a fantastic time at Dalguise, they conquered some new heights and fears, whilst forming new friendships and making memories to last a lifetime! The staff are fantastic and really do the make effort with the young people and staff! Highly recommend.

20 October 2025
Rated 5 out of 5 stars

I wanted to give a huge shout-out to…


I wanted to give a huge shout-out to PGL Little Canada for their exceptional service during our visit. Lucy went above and beyond to ensure we had everything we needed, offering help with a positive and friendly attitude. Additionally, Sam and Jacob were lifesavers when we found ourselves in a bit of a bind. We truly appreciate the dedication and teamwork from the whole team—PGL Little Canada always leaves a lasting impression on us!

6 October 2025
Rated 5 out of 5 stars

Parents Get Lost

Parents Get Lost! Our children had the best time, from the activities to choices of food. Staff went out of their way to make the children's experiences magical Year on year we have seen improvements made to the centres. Your children are in safe hands!

20 October 2025
Rated 5 out of 5 stars

Our PGL residential experience was…

Our PGL residential experience was absolutely fantastic. Everything ran smoothly from the moment we arrived — the team were organised, welcoming, and fully prepared for our group.

The accommodation was clean, comfortable, and well suited to our pupils and adults. The catering was excellent, and special attention was given to dietary requirements, which was very much appreciated.

The range of activities was brilliant — well planned, age-appropriate, and kept the children engaged throughout, special attention was given to SEND Needs, The days were packed with fun and challenge, allowing pupils to experience as much as possible during their stay.

Overall, it was great value for money and a thoroughly positive experience for both staff and pupils. We’ll definitely be returning next year!

6 October 2025
Rated 5 out of 5 stars

The staff at Little Canada are…

The staff at Little Canada are excellent and understand the complexity of needs in any group. Staff are enthusiastic and want every child to engage and enjoy their experiences.
There is a great range of different activities available.

13 October 2025
Rated 5 out of 5 stars

From the minute we arrived at Barton…

From the minute we arrived at Barton Hall we were treated with professionalism and care. Our group of 8 SEN students were communicated to with respect and the relationship between PGL staff, Students and school staff was amazing. Information, activities meals, accommodation was fantastic. We will be visiting again and with a larger group. Thank you.

15 October 2025

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