Pharmacy2U Ltd Reviews 

1,013,211
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, making it easier to manage their prescriptions. Many appreciate the simple ordering process and the timely delivery of medications, often arriving quickly and as scheduled. The user experience is frequently highlighted as easy and convenient, with helpful reminders and clear communication throughout the process. However, some people mentioned significant issues with unreceived or delayed orders, causing concern and frustration. A few other people also felt the service was unsuitable for urgent needs, noting problems with specific medication types, incorrect dosages, or a cumbersome ordering process, especially without a mobile phone.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its reliability, efficiency, and prompt... See more

Delivery service

Users describe positive interactions with delivery service, highlighting its reliability and promptness,... See more

Order

Customers report positive experiences with ordering, highlighting the ease of placing orders and the... See more

User experience

Consumers find the user experience to be positive, with many praising the app and website as easy to use and... See more

Product

People report ambiguous experiences with product, with many customers praising the timely and accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After an operation for gall stones in February this year I've found myself forgetting things I've had trouble with remembering where I've put things n forgetting my daily meds n which order I should... See more

Rated 5 out of 5 stars

I've been using Pharmacy 2U for around 3 years now. The main reason for the change was the processing and delivery time. My local chemist was taking 7 to 10 days to process my prescriptions, so quite... See more

Rated 5 out of 5 stars

Pharmacy2u provide a really excellent service. They send a reminder email when my next prescription is due, send this to my GP & when it is approved, they pack the medication in a sturdy box & post... See more

Rated 5 out of 5 stars

Easy to place order,took minutes, I was kept up to day via email as to when they were dispatched and expected delivery, delivered on time as promised, posted through letterbox,& not left on door step.... See more


Company details

  1. #40 of 108 best companies in Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1m reviews

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4.7

All reviews

(1,013,211)

113,544 reviews in the last 12 months

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Rated 2 out of 5 stars

Parcel Force are rubbish Pharmacy2u you sent out my order to be…

Pharmacy2u you sent out my order to be delivered on Monday.
Parcel Force said they were delivering on Monday, on Monday we received an email from parcel force saying they were delivering couldn’t deliver but won’t deliver on Tuesday, Tuesday we received another email saying we would receive our delivery on Wednesday.
We received our order late Wednesday morning, this is not the first time this has happened, PARCEL FORCE is a problem

24 July 2026
Rated 5 out of 5 stars

Reliable service

The fact that I can rely on being reminded my prescription is due and that it arrives safely on time.
Worry free as I am elderly and need this support. Thank you

17 July 2026
Rated 1 out of 5 stars

OR8143311 initially my order was…

OR8143311 initially my order was approved, the next day I was informed that this medication needs pharmacy approval. When I spoke with someone they cancelled my order as we agreed and my refund was issued. This was a month ago but I still didn't get my refund, I do not know why.

23 July 2026
Unprompted review

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