Pharmacy2U Ltd Reviews 

1,033,786
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 121,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the helpful reminder system and find the digital ordering process remarkably quick, seamless, and very convenient for daily life. People frequently highlight prompt deliveries straight to their front doors, alongside reliable tracking updates that keep them fully informed from authorization until arrival. Many consumers note that this service saves significant time compared to traditional local pharmacies and avoids stressful waiting periods. Though some reviewers experienced occasional issues with ordering difficulties, rigid scheduling limits, and delivery delays that impacted their medication access. A few customers also reported receiving incorrect item quantities, missing prescription contents, or damaged packaging during transit.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the reliable, convenient, and efficient ordering... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and helpful... See more

Order

People report positive experiences with order, highlighting that the process is quick, simple to use, and... See more

User experience

Customers had positive experiences with user experience, highlighting how quick and easy it is to reorder... See more

Product

Customers consistently note ambiguous experiences with product, highlighting fast deliveries and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pharmacy2U give me regular reminders about ordering my prescriptions. They are prompt in swnding my request to my GP to get authorised and once that is done I get updated on when I will receive my del... See more

Rated 5 out of 5 stars

Pharmacy2U makes it so easy to stay on top of your medication regime, easy to order and delivered through your door with minimum effort. No chasing prescriptions from doctors to pharmacist! Perfect se... See more

Rated 5 out of 5 stars

Pharmacy 2U is so easy to use. Log in, click onto your prescription list and in a few days your medication is delivered by Royal Mail. Such a convenience better than trying to phone the surgery and or... See more

Rated 5 out of 5 stars

normally get quickly .plus very important ..i live in BLOCK OF31 council flats ...its important that if i dont respond to personal buzzer.. delivery person .enters building and LEAVES BY MY DOOR . tha... See more


Company details

  1. #53 of 105 best companies in Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1m reviews

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4.6

All reviews

(1,033,786)

121,047 reviews in the last 12 months

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Rated 5 out of 5 stars

Solid and reliable help from Pharmacy2U

They are always prompt in communicating and I have received my medicines in the earliest possible time. Of course, there are delays due to GPs approving prescriptions but the information is conveyed to me by Pharmacy2U.

Occasionally the medicines arrive earlier than expected and I ay not be able to receive them in person which means that they are left under a hedge. This is ok as long as the rain is not pouring down. I have been with them for several years now and am very happy with their service

25 September 2026
Rated 1 out of 5 stars

It was a 5 star but I have been trying…

It was a 5 star but I have been trying to contact somebody as my son has not received his medication that was ordered. Royal Mail put a photo to say they’ve delivered it but it wasn’t our house and trying to contact somebody at Pharmacy2u to get this sorted out has been dreadful. No easy way and when I have messaged I haven’t had a response?? I need this sorted ASAP for my son to have his medication!

25 September 2026
Rated 5 out of 5 stars

Great service …

I think you run a great service I order on my NHS app and every thing is done for me no going to the chemist to collect them (they aren’t always available so you have to go back) my only issue is the DR gives me two boxes and your app always ask me to order too early otherwise a great service thank you .

25 September 2026
Rated 3 out of 5 stars

Incorrect quantity sent

For the second month, the order was incorrect. This was advised by email before the order was sent. The email was ignored, as was a second email sent a week later. I hope this can be resolved before the next month's prescription. Up till now our experience has been good.

16 September 2026

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