Highly recommended!!
Brilliant company that I work with regularly. Nothing is too much trouble, they’re prompt to attend and always go the extra mile. Would not hesitate to recommend them.
22 September 2023
Unprompted review
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A horrible experience with this company.
A horrible experience with this company, PHD Mechanical LTD.
I got invoices which show the total bill amount is over £2200, because of the 14 "units" of work. This is a commercial fraud.
I asked for my shower to be fixed as there was no hot water. The first engineer came and tried to check the heater and told me that he can't fix it as there was a special part that needed to be replaced. The next day, another engineer came, yet he could still not fix the problem. He was then followed by a third engineer. Someone then came for about 15 minutes, someone else then came twice on different days. What's the point if you send people who cannot fix the problem, but they just appear at random, and then I get charged for it?! So I had at least 6 or 7 different engineers come to my flat, who tried to fix the problem and all failed.
No one told/notified me, there would be a charge for each visit, regardless of whether anything was fixed. I assumed (naively) that I would be charged for a qualified and experienced engineer to actually fix the problem, rather than having to pay for a plethora of engineers, who clearly had no idea how to fix the problem.
The first engineer couldn't fix it, and then more new equally unqualified people kept coming, did nothing and yet I am somehow expected to pay for this?! This is truly just commercial fraud.
And another mess is that, the number of units I am being charged aren't even all for my "work"on my flat - They (PHD)have consolidated one person's work on multiple flats onto one invoice and billed me for the total! That clearly is fraud!
I sent a couple emails to the director of PHD, which they did not reply to instead insisting that they wanted to discuss the case over the phone. However each time we agreed on a time to call, and I called, the Director was suddenly unavailable. It's happened 3 times, you can never reach these people to talk. and now there is no further response from this company.
10 August 2022
Unprompted review
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