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Philip Jones Jewellery Reviews 

7,381
•
TrustScore 5 out of 5

4.8

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Considering 501 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning jewellery, noting that the pieces look far more expensive than they actually are while remaining wonderfully affordable and well-crafted. Shoppers also love the exceptionally speedy delivery service and the charming, thoughtful packaging that makes every single item feel like a truly special gift ready for any occasion. However, some customers also noted frustrating delivery delays, with a few experiencing lost parcels or unexpected shipping setbacks that disrupted their plans. Others mentioned occasional quality concerns regarding tiny clasps that were difficult to open or items not matching their initial online expectations.

What people talk about most

Product

People report positive experiences with product, highlighting the lovely jewellery and reasonable prices.... See more

Quality

Reviewers mention positive feedback about quality, praising items as well made and looking more expensive... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and prompt... See more

Price

Customers consistently note positive experiences with price, highlighting great value and affordability... See more

Order

Reviewers highlight positive aspects of order, consistently praising the quick and hassle-free online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently came across Philip Jones jewellery & have purchased 2 items from them. Both special birthday gifts. The jewellery is great quality and looks more expensive for what it is. Delivery was qu... See more

Rated 5 out of 5 stars

I bought 2 semi precious gemstone charm bracelets, together with an initial charm for each. All items were of good quality for the price and arrived quickly and beautifully packaged. As some of the ge... See more

Rated 5 out of 5 stars

All 3 items purchased are beautiful & lived upto the description on the web page. Pearl bracelet is exceptional bought for friends birthday. The other 2 items were bought for a 17 year olds birthday.... See more

Rated 5 out of 5 stars

What wonderful service and extremely quick delivery. I ordered 2 small delicate "Thank-you for tying the knot necklaces" which were beautiful and dainty. The two small travelling jewellery boxes were... See more

Company details

  1. #113 of 287 best companies in Jewellery shop
  2. #16 of 49 best companies in Costume Jewellery Shop
  3. #111 of 372 best companies in Gift shop
  4. #53 of 111 best companies in Jeweller
  5. #32 of 89 best companies in Jewellery Designer
  6. #3 of 19 best companies in Wedding Shop

About Philip Jones Jewellery

Written by the company

Philip Jones Jewellery

 

Philip Jones is a prominent jewellery brand based in the United Kingdom. The company is known for its commitment to quality and value, as well as its dedication to customer satisfaction. With a passion for creating beautiful and affordable collections, Philip Jones specialises in jewellery with a luxe finish that is both elegant and timeless.

Philip Jones Jewellery Summer Collection

Each piece of jewellery is well-crafted, with meticulous attention to detail and precision, ensuring that customers receive a premium product that is of exceptional quality. The brand's experienced designers are dedicated to bringing their unique, creative vision to life, resulting in jewellery that is both stylish and sophisticated.

At Philip Jones, customer satisfaction is of utmost importance, which is why the brand is devoted to delivering exceptional service to every customer. This commitment to excellence has earned Philip Jones a stellar reputation in the jewellery industry, with many loyal customers returning time and again to find the perfect addition to their jewellery collection.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(7,381)

478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First Class

Also look to phillip Jones before other companies. Great offers prices fab and quick service what's not to like

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for earrings and a ring…

I was looking for earrings and a ring to complete a jewellery gift of a necklace and bracelet and you had exactly what I needed.
Easy to purchase / checkout etc
Speedy delivery
Tracking available
100% happy with my purchase which came in cute little pouches to keep them In , thank you

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Always happy !

Bought from Philip Jones before...always great choices, great quality, great prices and excellent customer service. Thank you.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

Easy website to navigate, good choice of jewellery at very affordable prices.
Beautiful jewellery arrived really quickly in very good packaging, also received a free gift.
Excellent service, will use again and definately recommend.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely jewellery

Recently came across Philip Jones jewellery & have purchased 2 items from them.
Both special birthday gifts.
The jewellery is great quality and looks more expensive for what it is. Delivery was quick too. Would recommend this shop & will be purchasing again in the future.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Haven’t even received my order yet…

Haven’t even received my order yet really bad

21 August 2026
Unprompted review
Philip Jones Jewellery logo

Reply from Philip Jones Jewellery

Thank you for your review. We’re sorry to hear that your order has been delayed and understand how disappointing this can be.

We can confirm that orders are dispatched within the stated timeframe; however, unfortunately, delays or issues can occasionally occur while a parcel is with the courier.

If your order has not arrived as expected, please contact our customer service team at help@philipjonesjewellery.com with your order details. We will be happy to look into the tracking, raise a case with the courier where necessary, and assist with resolving the issue as quickly as possible.

Kind regards,
Philip Jones Jewellery

Rated 2 out of 5 stars

Faulty Clasp on two Necklaces

I brought a few necklaces and earrings in the sale . I love Philip James Jewellery but was very disappointed with two of the necklaces I received that have faulty clasps the one necklace the clasp won't close . I didn't realise until i put it on to go to work and luckily just as I was leaving it fell off in my hall way.
I went to replace it with another necklace I'd brought at the same time & the clasp would not open .
So as you can imagine I'm very disappointed with these purchases.

20 August 2026
Unprompted review
Philip Jones Jewellery logo

Reply from Philip Jones Jewellery

Thank you for taking the time to leave your feedback. We’re sorry to hear that the item did not meet your expectations.

We want our customers to be happy with their purchases, and if an item is not suitable or is not as expected, it can be returned to us in accordance with our returns policy for a refund.

If you would like any assistance arranging a return, please contact our customer service team at help@philipjonesjewellery.com with your order details and we will be happy to help.

Kind regards,
Philip Jones Jewellery

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, great communication, well packaged…. Item was exactly as advertised… will definitely buy from this company again 😎

12 August 2026
Unprompted review

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