Phillips Hobbies  Reviews 

681
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the extremely secure packaging that ensures all items always arrive in perfect condition. People also find the online store very easy to navigate, noting that products are reasonably priced and orders are always processed promptly. Some reviewers were not happy with the third-party postal services handling the shipping, mentioning occasional delays or transport problems outside the direct control of the seller. Despite these minor transport issues, consumers remain extremely satisfied with the overall service and state they would gladly purchase items again in the future.

What people talk about most

Product

Customers had great satisfaction with the products, frequently praising the excellent quality, fine detail,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive quickly and on time in... See more

Order

People report positive experiences with order, highlighting the quick and efficient delivery service.... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the fantastic friendly... See more

Quality

Users describe satisfaction with quality, noting that items arrive promptly and in perfect condition.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.... See more

Rated 5 out of 5 stars

Great online store. Fast dispatch of my order for two models & jigsaw puzzle, all superbly packed & thus arrived in perfect condition. Ordered Friday & delivered Monday. Free postage is offered at... See more

Rated 5 out of 5 stars

This was the first time I had purchased from Phillips Hobbies. The items I ordered were reasonably priced. My items arrived within 48 hours of placing my order. They were very well packaged. Overall a... See more

Rated 5 out of 5 stars

This item was bought as a birthday present for my son who collects Oxford models. No problem with ordering from Phillips Hobbies hence the 5 stars. However I do think that they should consider a dif... See more


Company details

  1. #24 of 48 best companies in Model shop
  2. #58 of 142 best companies in Collectibles Shop
  3. #92 of 180 best companies in Hobby shop

Written by the company

Phillips Hobbies is a specialist online retailer of Model Railways, Diecasts, Plastic Kits, Farm Toys and Jigsaw Puzzles. Our mission is quality products, exceptional service and fair prices. As part of our growing range, we're proud to be a stockist of many leading brands, such as Oxford Diecast, Corgi, Gibsons, Ravensburger, Britains Farm Toys and Airfix.


Contact info

4.8

Excellent

TrustScore 5 out of 5

681 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(681)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Very pleased, excellent customer care, packaging really impressive. A wide range of quality models and products. In fact, just really spoilt for choice..!

4 February 2026
Rated 5 out of 5 stars

Cutdown HYA hopper wagons

The items (cutdown HYA hopper wagons) were delivered within a few days of being ordered. Importantly the items were well wrapped and were not damaged in transit. I have used the wagons on my layout and they are great. EXCELLENT SERVICE - many yanks.

29 January 2026
Rated 5 out of 5 stars

Excellent service

This was the first time I had purchased from Phillips Hobbies. The items I ordered were reasonably priced. My items arrived within 48 hours of placing my order. They were very well packaged. Overall an excellent shopping experience.

12 January 2026
Rated 5 out of 5 stars

Biffa dustbin lorry

This item was bought as a birthday present for my son who collects Oxford models. No problem with ordering from Phillips Hobbies hence the 5 stars. However I do think that they should consider a different delivery company. Royal Mail were useless but no surprise there.

26 December 2025
Rated 5 out of 5 stars

Phillips Hobbies.....Top Notch Service.!

Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.
Marks .. 11 out of 10 ....for packing parcel, to make sure items were delivered safely. Good communication with updates. Good Prices..Very impressive service & will be back as a customer, should I require anything Phillips Hobbies sell .

27 December 2025
Rated 5 out of 5 stars

A quality service

I ordered 2 models from Phillips hobbies.
Very straight forward ordering, and very helpful
Staff member.
Packing of the models was impressive, lots of
Bubble wrap.

I would not hesitate to use this company again.
A all round impressive service.

Michael Cranham.

17 December 2025
Unprompted review

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