Phone House Reviews 

1,189
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The person who phoned me about my contract coming to an end was called J D (David?) He was a very friendly, amiable and easy to talk to Rep. He clearly explained everything and, of course I had it i... See more

Rated 5 out of 5 stars

Over the past few months, I have used PhoneHouse twice. They are a really honest business to work with, delivered my order quickly, and are always very helpful if you have any query. Without a doubt... See more

Rated 1 out of 5 stars

Scammers, calling you from a phone company you've never heard of before, asking you what phone you have, its like umm if you have my number you should know? Not asking for you by name. just strai... See more

Rated 1 out of 5 stars

These guys are relentlessly nuisance calling me, sometimes two cold calls within the same hour, trying to sell me mobile phone deals. I've asked numerous times for them to remove me from their databas... See more

Company details

  1. Mobile Phone Shop

About Phone House

Information provided by various external sources

Phone House is de enige onafhankelijke retailer in Nederland! Je vindt hier het grootste assortiment smartphones, abonnementen en de goedkoopste sim only’s! Het volledige aanbod vind je op www.phonehouse.nl

Contact info

2.9

Average

TrustScore 3 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,189)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute s***

Absolute s***, ordered a phone on 25th, paid an upfront of £39.
Three declined me so I expected my full £39 within a few days, nope no sign of it and all their "support" numbers are invalid.
Just a completely fake business that's took £39 off me.
Avoid avoid avoid!

25 January 2023
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Phone me five times in a few minutes trying to sell me an upgrade to my Vodaphone contract. I don't have a Vodafone contract, and he could not understand why I did not want an upgrade on a contract I don't have.
He had a very strong Indian accent and was hard to understand.
They changed the phone number each time, so it looked like it was coming from numbers in the UK.

12 December 2022
Unprompted review
Rated 1 out of 5 stars

This is completely a scam call

This is completely a scam call. Don't believe them and be deceived. I received the call and on the way of talking asked 50£ deposit to issue a laptop and they would be delivered a lap top for 14 days. If we wish we buy after the 14 days or we can return.

They don't give you any time to think, they push you to the edge of paying 50£.

Luckily I escaped. Take care

28 November 2022
Unprompted review
Rated 1 out of 5 stars

Be careful it's a clear scam

Be careful it's a clear scam. Either they are piggy backing off another company name or they have actually put a bit of effort into building a website. Don't let that fool you. If a stranger calls you and offers you a deal that's too good to be true it probably is. Could offer me a brand new pixel 7 or 7 pro for £35 a month, both the same price. Unlimited calls, text and data.

Even offered to pay me out of a fake contract I made up with 18 months left free of charge.

Conveniently the line went dead after I started asking too many questions.

19 November 2022
Unprompted review
Rated 1 out of 5 stars

SCAM!

Ali just called me and tried to sell something for £33 a month (couldn’t understand what due to heavy accent). When I asked him where he got my number from, couldn’t give me a clear answer. When I told him to stop scamming people, he said I was wasting his time and he didn’t want to speak to me. Such a shame, I was really bored and wanted to waste a bit more of his precious time.

19 November 2022
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Offered an iPhone 14, plus cheaper rates on my PAYG SIM card. Too good to be true and obviously a scam, but I did string them along for a good 20 mins to give them a taste of their own medicine.

19 November 2022
Unprompted review
Rated 1 out of 5 stars

Conmerchant company …

Went to get new contract phone took money out of bank twice told would be refunded 3 weeks later still waiting proper con company would never use or attempt to get contract with them

22 October 2022
Unprompted review
Rated 1 out of 5 stars

Scammers. Don't engage or try and waste their time 😉

Lady called. English was not her first language. Tried to sell an iPhone 14. When she said google the company I did and found a trust pilot review advising they are scammers. Queried her on this and she told me to go to hell and fu*k you. The number 07776004752. Tried to call back but wasn't recognised.

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Told to F off! …

Just got called from the phone house company via a mobile phone 07985 265783. Could not understand why he was calling. He then said f***k you and put down the phone.

4 November 2022
Unprompted review
Rated 1 out of 5 stars

Scam telemarketing for iPhone 14 max

Scam telemarketing for iPhone 14 max, hung up when I asked them to delete my number. Hard to understand the non-English speaking person, background noise indicated a room full of similar colleagues.

3 November 2022
Unprompted review
Rated 1 out of 5 stars

scam ripped off and got I phone in my…

scam ripped off and got I phone in my name and got me to send it back to 7 Rutland Street Manchester M18 don't fall for it 50 deposit refunded in 24 48 hours Indian scumbags actually got tesco mobile involved police and fraud investigation

29 October 2022
Unprompted review
Rated 1 out of 5 stars

I GOT SCAMMED

If I could give less than one star I would I believe I have been scammed I received the phone today and a watch to then be asked to send it back in witch I would get the phone I actually ordered sent it back to see it was a random house in Bedford I’m now awaiting to see if this is an actual scam but I believe it is reading these reviews I wouldn’t wish this on anyone they mess with your personal details credit rating and bank details I’m now fighting to find the phone I sent back from Royal Mail :( and I don’t believe they will send me the phone I ordered tomorrow absolutely broken over this they operate under the name of “fonehouse” and phone number +442080599875 it looks very realistic don’t be fooled like I have been

4 October 2022
Unprompted review
Rated 1 out of 5 stars

Scammers!!

Scammers!!! please ignore them. Wasted 2 "customer service agents" time and then they figured out my name wasnt Ben Dover and i wasnt a 60 year old woman (im 33 and a man). Please dont give them any information

13 September 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look