While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Computer repair service
  2. Cell phone recycling and unlocking service
  3. Computer service
  4. Electronics repair shop
  5. Phone repair service
  6. Second-hand Computer Shop

Information provided by various external sources

We are independent Apple repair specialists, but we repair any brand and every phone, tablet, laptop, PC and console model.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fixed an iPod perfectly. Very professional service.

This is a great place to get your Apple product repaired. I got an Apple iPod Classic repaired and also fitted a new battery, with fantastic customer services. They were professional, competent, speedy and able to source rare parts with an eye to detail. Their service was at least as comparable to Apple themselves (whom I've used), who tend not to accept work on discontinued hardware anyway. Very highly recommended.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

I won't go anywhere else.

Last week Andrzej fitted a new screen to an old 5c iPhone for me within 30 minutes. I was so pleased I went back next day to have a replacement battery fitted to my iPhone 6, which had been needed for some time.The job was done, and phone delivered back to my home address within the hour. This business delivers a quick and reliable service in a friendly and professional manner.

14 June 2022
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

Great for fixing and maintenance of obsolete and out of warranty Apple products. Sourced and replaced the battery on my 2005 1st Generation iPod Nano in two working days. Andy has a good knowledge of and enthusiasm for all things Apple.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

Redmi note 11 pro (China)

I had major problems with my phone and after searching around I found someone that actually knows about bootloader, unbricking, flashing ROM's etc. The company gave me quick helpful service at a sensible price. I will certainly use again in the future if I have problems and recommend to friends if they need help.

11 February 2022
Unprompted review
Rated 5 out of 5 stars

Huawai P30 Pro Back screen cracked

Had my phone mended here. Fantastic,friendly service from start to finish and very please with my phone repair. Will definatly recommend to friends and family. Good value for money too. Thankyou

28 January 2022
Unprompted review
Phones Rescue logo

Reply from Phones Rescue

Thank you so much.

Rated 5 out of 5 stars

iPOD 5 Touch Repair.

I am an electrician and researched the battery replacement on the aforementioned item, I decided it was a little too intricate for my heavy handedness. I took it to two 'iPhone repair specialists' in my local area who stated they couldn't carry it out? Quick phone call to Phones Rescue in Boscombe who said it would absolutely be no problem at all. Three days later it was done. Excellent and friendly service. Very highly recommended. Try Phones Rescue first to stop wasting time.

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great price, thank you very much for my new Apple phone screen.

27 August 2021
Unprompted review
Phones Rescue logo

Reply from Phones Rescue

Thank you, Howard, for your kind review and we are glad to be able to help.

Rated 5 out of 5 stars

MacBook 12 battery replacement ...Very helpful from the start and great service

Very helpful from the start .. my MacBook 12 needed a new battery and I was aware this model has a glued in battery which needs special attention to release prior to replacement .. Apple store in Southampton told me it is not a procedure they undertake in store but send away to their repair centre .. expectation was 2 weeks minimum .. I would therefore have some 4 hours travelling to deliver and collect or pay postage and insurance. Andre was able to effect the repair within 3 hours so that I could take the MacBook to the shop .. take my dog for a walk along the glorious clifftops nearby and collect it after lunch ... All for a very reasonable repair cost per the estimate on their website .... Whats not to like Many thanks

7 April 2021
Unprompted review
Rated 5 out of 5 stars

MacBook repair... Excellent service...

We recently sent our MacBook in for repair with Andre. The service was excellent with communication throughout and very good value for money. We would also like to reference Phones Rescue's attention to detail, it was above and beyond.

Would not hesitate to use again or recommend.

6 January 2021
Unprompted review
Rated 5 out of 5 stars

An excellent Professional Service!

An excellent Professional Service. Great Website with easy to navigate options, & clear descriptions of services & prices. I’d ended up with an iCloud locked iPad Pro, in otherwise good condition, but was not aware that without furnishing Apple with proof of original purchase, I had no way of unlocking & using it. Contacting PhonesRescue, whom I’d approached once before for a minor issue with my older iPad, I immediately got sound & accurate advice on the best, & only, way forward. They advised me to find/buy a similar, damaged-screen iPad Pro, carefully explaining just which models & types were compatible, which parts were interchangeable & what could & couldn’t be repaired, with very clear costs & timeframes. After buying a screen-damaged, suitable similar model, I sent it direct to them at PhonesRescue & also had my “locked” iPad delivered to them too! They replied almost immediately, with a brief analysis & examination of both iPads & we quickly agreed what was the best choice of action.
Amazingly, within 24hrs the rebuild of making one good iPad Pro from two was done! During this timeframe it including several phone calls to me to clarify one or two options & choices, & I then received an invoice for the repair/rebuild at the exact same price quoted, which was less than 25% of the cost of what Apple’s charge would have been, & with ALL Apple stores closed due to Corona Virus anyway, that wasn’t even possible! They also provided a free delivery service within their town area, & less than 48 hrs after they’d first started on the rebuild/repair it was delivered, in full working order AND with a 12 month Warranty!
I’ve had an older, faulty iPad replaced under warranty by Apple very quickly several years ago, but for an Out of Warranty Apple device I find that PhonesRescue service makes both Apple’s ‘Trade-in’ & very high Repair Costs seem like daylight Robbery! PhonesRescue is an excellent, personal yet highly Professional Service that I’l be happy to use again if needed! Thank you PhonesRescue! Phil

22 April 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant

Really helpful and sorted my ipod repair really quickly. Definitely recommend them and would happily go back for any other repairs

2 April 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look