Don't let the 1 star fool you, it's just the '0' option was not available. If you don't want to waste your precious time, don't use a Photo Me for passport photos. They take your £10 of course but the... See more
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See what reviewers are saying
I took photos to renew my sons passport yesterday. When I tried entering the code it is not working. Using Photo-Me Whatsapp/bot they are saying they were taken in Feb and will not help despite me sen... See more
Went to the photo me booth on four different occasions for passport photo each set of photos rejected by passport office. Each set of photos was given the passport compliant by the photo me booth. Nev... See more
I am an Old Black man but the photo print I received was that of an old white woman. When I asked for refund I was refereed to a website that does not recognise the machine number. Just in case I got... See more
Company details
Written by the company
Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.
Contact info
Blenheim Road, KT19 9AP, Epsom, United Kingdom
- 0800 035 6600
- callcentre@Me-Group.com
- www.photo-me.co.uk
1.3
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Hanger Lane photo booth theft
I used the Hanger Lane photo booth, it took 3 lots of payments, totalling £30, and no printed photos. It still insisted for me to make payments!! This is theft! £30 down, and no photos. Their telephone number is an answering machine that tells you to email them, then hangs up. Beware customers, better to go somewhere else.
23 May 2024
Unprompted review
Very helpful indeed
Very helpful indeed , the website is clear and concise, sorted my problem in minutes 😀
30 April 2024
Unprompted review
Reply from Photo-Me UK
Thanks for your feedback!
I wasted £10 of my money!
I hadn’t used a Photo Booth in years and to be honest it was a job to find one locally that was working. I jumped in this one, selected passport and licence quality and not the fun picture option and boom….decent quality picture taken. It then turned out that you can’t download your picture to use for driving licences, only use the code directly in the .gov site for your passport. Binned the physical pictures in disgust and took a photo with my phone instead in the end. Horrendous!
23 April 2024
Unprompted review
Reply from Photo-Me UK
Dear Customer
Thank you for your feedback.
Your digital photo is accessible on the gov.UK website as it is a digital UK passport. This information is provided on screen in the booth and on your photo printout.
You can access the digital image by going through the first couple of questions on the gov.uk website, and then entering your code. Once your digital image is on screen you can right-click the image and save it to your computer without submitting the passport or making payment.
This only takes a few seconds and the saved photo will be fit for any UK ID application.
If you need any further assistance, please don't hesitate to reach out to our team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Swift response and very helpful
Swift response and very helpful - thank you!
22 April 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your feedback and rating Jane.
No downloadable photo available
No downloadable passport photo available. It can only be submitted to the Passport Office via a code, you are not able to download separately.
While this is buried in their terms and conditions, I think it's wholly reasonable for customers to assume they would (and should) have access to their photo. Steer clear and use another service!
Update: They have responded with a solution, I will keep my rating as it is because they have done little to notify or guide the customer upfront about how to download and retain the image through the process. They could always send a copy to the customer's email address which would make far more sense and be more accessible. This needs to change.
20 April 2024
Unprompted review
Reply from Photo-Me UK
Hi Tom,
Thank you for your feedback.
Your digital photo is accessible on the gov.UK website as it is a digital UK passport. This information is provided on screen in the booth and on your photo printout.
You can access the digital image by going through the first couple of questions on the gov.uk website, and then entering your code. Once your digital image is on screen you can right-click the image and save it to your computer without submitting the passport or making payment.
This only takes a few seconds and the saved photo will be fit for any UK ID application.
If you need any further assistance, please don't hesitate to reach out to our team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Digital photo
Had a problem with my digital photo and Luke helped me sort it creatively!
16 April 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your feedback Jackie.
Convenient and worked for online UK passport renewal
My passport was due for renewal and I used the Photo-Me booth in my local supermarket which was for convenience. I initially had problems with the ID code not being accepted but after a few attempts the code worked. In the meantime I had emailed the customer services and found that they responded very quickly although I had already managed to sort out imputing the code and gone ahead with the renewal application.
The photo was accepted and my new passport arrived this morning. So overall no problems.
12 April 2024
Unprompted review
Reply from Photo-Me UK
Thank you Colette, Your positive feedback is greatly appreciated!
Fast response to complaint via email
Purchased code for Irish Passport which at first was not a valid code all evening using the dfa.ie website. I sent an email during the evening to Photo-Me who replied quickly next morning first thing offering to assist, but I had already successfully reattempted next day 8am on .dfa.ie and the code finally worked. Appreciated the fast response mind, Thanks
11 April 2024
Unprompted review
Reply from Photo-Me UK
Thank you for your feedback Shane.
DO not trust their claims
DO not trust their claims. I have been waiting over 60 hours for my photo to be with the Passport Office. All their claims are lies
10 April 2024
Unprompted review
Reply from Photo-Me UK
Hi Frankie
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
We would like more information on this, hopefully, we can get your code working. Please get in contact with our customer service team at https://help.megroup.uk/ and hopefully, we can restore your faith in our company.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
MISLEADING! AND UNHELPFUL!
MISLEADING! Photos are only suitable for a UK passport application. Customer service telephone number provides no service at all. It is just a recorded message telling you to use their ‘trouble-shooting’ service online. Needless to say the answer to my query was not on their website. Very poor service. Will not use again. I DoO NOT RECOMMEND.
9 April 2024
Unprompted review
Reply from Photo-Me UK
Hi Elizabeth
Thank you for your feedback,
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
Our booths do clearly state that we offer a digital UK passport photo and that your digital image is accessed using your unique code on the gov.uk website when applying for your UK passport.
You have to select OK AGREE on the touch screen to these terms in order to take the photo and make payment.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Photo-me booths. Avoid at all costs
Many attempts to download my digital photo ~ all failed! Photo code NOT RECOGNISED.
Talk to us number is NOT what it says.
Total avoidance to help!
Avoid this company and their photo booths at all costs. They take your money and do not help when things are not right. AVOID AT all costs.
8 April 2024
Unprompted review
Reply from Photo-Me UK
Hi Kevin
Thank you for your feedback,
We pride ourselves on fast, efficient customer service, so I am sorry to hear that you have had a negative experience.
I can see you emailed our customer service team yesterday and a reply was sent to you in less than an hour requesting more details so that we can look into why you are unable to upload your photo. We did not receive a reply from you.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Awful service including customer…
Awful service including customer service. Details on the Photo Booth imply that the images are available online as soon as you receive the printed copy. The reality is you have to wait 72hrs! Total rip off. I should’ve gone somewhere else and paid extra money. Would not recommend or use again!
2 April 2024
Unprompted review
Don't waste your time using these…
Don't waste your time using these booths for a passport photo. The booth took a photo which was not accepted by the passport service. Now having to jump through hoops to get a refund. Absolute garbage service.
2 April 2024
Unprompted review
Reply from Photo-Me UK
Hi Fiona
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
If you are unhappy with the product, you can claim a refund directly from our website's automated refund form. Here is a link to our help page -https://help.megroup.uk/
Alternatively, you can email our customer service team at callcentre@me-group.com and a member of our team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Wish I'd read these reviews (60% 1 star…
Wish I'd read these reviews (60% 1 star ) before using the Photo-Me booth at a nearby Sainsbury's !
I wanted a digital copy of the photo of usable quality which the booth signage alludes to. The "right click to save from the Gov.uk Passport site " standard reply from Me Group results in an 18k useless thumbnail.
In comparson, the emailed digital photo I received after using a Max Spielmann booth was 739k.
1 April 2024
Unprompted review
Reply from Photo-Me UK
Hi Paul,
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
If you are unhappy with the product, you can claim a refund directly from our website's automated refund form. Here is a link to our help page -https://help.megroup.uk/
Alternatively, you can email our customer service team at callcentre@me-group.com and a member of our team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Misleading
These photo booths are very misleading. I needed a digital passport style photo for a school application, but only found out when I got home that the photos can't be downloaded, they're only for use on online passport applications. The booths also kept zooming in on my face despite leaning back as far as possible in the preview images. I gave it two tries so now I'm out of pocket £20 with photos I can't use.
30 March 2024
Unprompted review
Reply from Photo-Me UK
Hi JF
Thank you for your feedback.
Our booths do clearly state that we offer a digital UK passport photo and that your digital image is accessed using your unique code on the gov.uk website when applying for your UK passport.
You have to select OK AGREE on the touch screen to these terms in order to take the photo and make payment.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
deliberate misleading of customers
Photo can only be used for British Passport application and nothing else. Their suggested method of downloading from gov.uk passport application page yields a photo with the following properties: 20 KB, 380x480 jpeg (very poor quality and unusable for any purpose).
28 March 2024
Unprompted review
Reply from Photo-Me UK
Hi JK
Thank you for your feedback.
Our booths do clearly state that we offer a digital UK passport photo and that your digital image is accessed using your unique code on the gov.uk website when applying for your UK passport.
You have to select OK AGREE on the touch screen to these terms in order to take the photo and make payment.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
You do not get a downloadable image
It says you can download your photo, but this is misleading.
Even if you don't need a passport, you have to start making a passport application, and after a few steps you can enter your photo code.
You will then be presented with a thumbnail of your image. There are no options to download a full high-res version of the image. You can try to save the thumbnail but it is too small to be of any use for anything.
26 March 2024
Unprompted review
Reply from Photo-Me UK
Hi Greenwood
Thank you for your feedback.
I am sorry to hear that you are unhappy with the service.
The digital photo that we advertise and offer in our booths is a digital UK passport renewal photo.
The photos are accessible on the Gov.uk website using your digital code when applying for a UK passport. This is a secure online service that allows you to apply for a UK passport digitally without anyone else assessing your digital image.
This information is provided on screen in the booth when you select this option. You have to select OK on screen to these terms.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Faulty machine
Having tried unsuccessfully to upload my photo for Irish passport contacted customer service via chat and they told me the photo machine had been faulty and that was the reason . They have promised a refund. I am trying again also hough now having to wait for the passport office to reissue a photo submission form as I used up all my allotted goes with the faulty code
25 March 2024
Unprompted review
Reply from Photo-Me UK
Thanks Chris
Automated information
Automated information. No refunds. Lacking any personal help . A money grabbing company with no actual people to help or advise. Rubbish.
25 March 2024
Unprompted review
Reply from Photo-Me UK
Hi Lucy
Thank you for your feedback,
We pride ourselves on fast, efficient customer service, so I am sorry to hear that you have had a negative experience.
If you have purchased a faulty product, our customer service team will offer a full refund. Please get back in contact with the team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Digital code problem
Had a problem uploading a digital photo to a drivers license application. Luke clark help solve the solution.
11 March 2024
Unprompted review
Reply from Photo-Me UK
Hi Claire
Thanks for your feedback and rating.
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