Photospecialist Reviews 

I bought and I was very satisfied with their services

I'm updating this today, as my disappointing first order has been followed up by several excellent ones; great prices and fast delivery from Holland/Germany, so fingers crossed it will continue that way.

One observation, some items would benefit from more photos and more detailed specs.

If you live in the UK and need to return an item to Photospecialist, please be aware that it will need to be returned to the Netherlands. It's now nearly two months since I sent my item back. According to my tracking number, there's an issue with Photospecialist receiving my item, and it's currently in limbo at NLpost. There's also no way to contact NLpost about an item, unless you live in the Netherlands. If they were willing to help, Photospecialist could have made an effort to contact NLpost themselves, or at least tried to find out what the issue was, as they had the correspondence, but they have refused to do so. As is evident in their detached response, they're not concerned about helping me at all.

The UK is also no longer part of the EU, and the same customs, regulations and rules don't apply to us. Since that's the case, I believe it's now a risk returning items abroad.

Item arrived within 5 days and was as described. No issues

I ordered a few items from this company for the first time. Items arrived promptly but the backpack wasn’t big enough for what I needed for and I bought an extra divider for it which needed to be returned. I rang the company up requesting for a refund of these two items. I was told that there’s a £25 postage return charge and they will process the return label for me to print it out. When I realised that the return invoice items stated two backpacks instead of one and no divider was added in, I range the company and they said it would be ok. Hence I arrange UPS to collect it. It’s been two months now and UPS is still holding the return parcel. I rang UPS to finally speak to someone and he said that because the return invoice was wrong in result that the tax was wrong, said the company needs to reproduce a correct invoice with the correct tax charged to my order number before the return parcel can be delivered to Photo Specialist. I rang the customer service and explained to them, they said someone in the admin team would sort it out and contact me. Waited for week after week nothing happening, hence I rang them again today, this lady in in the customer service from the Netherlands said that she would put this as urgent to their admin team to sort it but can’t tell me when I would hear from them. I’m utterly disappointed with this company for taking so long to do this and is still holding my refund for over two months because they have not received my return parcel even with the tracking number for the mistake they made in producing to me the wrong return invoice. Won’t be buying from this company ever again!!

I was cautios because camera was offered at a significantly lower price than other stores, and also included a pricey light guide + free shipping... But goods arrived very fast, perfectly equal to what advertized, with continuous post-sale updates of order and shipping status.
Very advisable.

I bought the LG Ergo 34WP88C Curved UltraWide QHD Monitor from Photospecialist.ie. I thought it was an Irish based company but apparently they are based in the Netherlands. Whatever the case, the product arrived within just over a week and it's perfect. I had a bit of panic initially as the box it came in did not say "Curved" monitor on it. But inside the box the monitor was curved as described on the website and is working great.

Excellent service. Well packaged item and prompt delivery, well happy with the product.

I wrote a review yesterday about this company's inaction towards returns. I have still heard nothing from them. It has got to the point where if I was somehow be able to get a return done I would not trust them to reimburse me.

For Kodak portra 400 the usually shows the cheapest price to advertise well on google shopping then when you fill all the information the charge you 10£ more than double other companies for the same product. I don’t like companies which are not clear and hide the information.

I wanted to buy a ax53, searched around far and wide and come across photo specialist who were one of the only companies who had one of these cameras in stock, I was sceptical at first but I bought it anyways and surely enough a few days later I received my camera without any drama, highly recommend!!!

Was really anxious ordering new canon c70 and finding out they are not based in the UK. Thankfully package arrived safe and sound on the predicted delivery date without any issues.

Recommend

What can i say, brilliant, Brilliant price, perfect item, really fast delivery although it was a day late, just brilliant. i saw earlier reviews after i bought an wacom intuos pro small for £170 and got worried so wrote an email to the photospecialist team and although my message wasn't the nicest i admit, they replied straight away and were very curteous and informed me on exactly what was happening with my package, was bought on a wednesday and turned up the following tuesday.

Good value for money. Good quality camera lens. Fast delivery time. Said 5 year guarantee with product but not clear how to get this ,emailed but had no answer so may have missed out. Otherwise excellent.

I read the reviews which were touch and go but the site accepted PayPal so took a gamble. They offered the product at a far more reasonable price than anywhere else that had it in stock which seemed too good to be true.

The gamble paid off, process was fairly swift other than having to ship the item from one of their own (many) stores before shipping to me.

Product arrived about a week later safe and sound with great packaging. Very pleased.

I was surprised that Photospecialist.co.uk was not a UK based company. However the Canon prixma TS7450a arrived quickly and safely. I am very happy with the product.

I can see why there are some 1* reviews. It's a pity because they could avoid a lot of these negative reviews by linking better with the tracking system at UPS and by managing expectations and communicating better. I saved almost £200 on the best UK prices on an Epson 8550 and a Plustek scanner. There was no usable tracking information (I had a number but UPS gave no info) and then they just turned up after about 7 working days, so slower than expected. That said, I have two great products at a price I could not get close to in the UK

Super efficient and professional. Can't tell any bad experience. Phoned to see if the product I want to order is in stock - just to make sure. Friendly customer service answered, I had to send an email with the product number as there was a difficulty with payment. The next day I got a confirmation, a link to pay and after a short time it was out for delivery. Binoculars arrived after 3 days. All good!

This company seems to place no value on customer service. I placed the order 3 weeks ago and for nearly all that time the item has been lost by UPS. They have refused to give me a refund until UPS have completed their investigation which started 12 days ago.
This company refuses to recognise that I have a contract with them and not UPS and that it is they who are in breach of contract. In desperation I have raised a claim with Pay Pal as I am hitting a brick wall with Photospecialist.
And you can see from their reply just how great their customer service is

Excellent service! Having read through a number of the reviews on here I was little nervous when I placed my order but the lens I wanted was at a very attractive price. I ordered it late on a Friday evening and received a confirmation invoice within a few minutes. On the following Monday I received a tracking number for UPS. This told me the lens had been shipped and on the Tuesday I could see that the package was now showing to be in the UK. However, it did not clear UK customs until the Friday afternoon. Over the weekend it was moved to my local delivery depot and was delivered, safe and sound on the Monday. So, other than the UK customs delay which is the result of Brexit, the package was delivered very quickly.
A very happy customer - thank you.