Phox Wave 2.8L Water Filter Jug Reviews

4.8

(354 reviews)

A product’s star rating is calculated as the average of all its reviews.

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12.1k Reviews

4.7

The information on this page is based solely on product reviews written by customers of Phox Water via Trustpilot.

Here’s what people highlighted

Quality

4.8

350 ratings

Value for money

4.7

348 ratings

Product details

You choose which refill pack suits you Alkaline Pack: Removes nasties, Filtered pH 8-9, Added magnesium, helps acid reflux, great taste. Clean Pack: Recommended for Hard Water. Softens water, removes nasties, great taste.

Brand: Phox Water

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Product variants
Filter refills	Filter choice	Refill included	GTIN
3 Months	Alkaline	3 Months	GTIN 5060726550178
12 Months	Alkaline	12 Months	GTIN 5060726550192
3 Months	Clean	3 Months	GTIN 5060726550185
12 Months	Clean	12 Months	GTIN 5060726550208
3 Months	Softener	3 Months	GTIN 5060726550406
12 Months	Softener	12 Months	GTIN 5060726550413
—	—	—	—

All reviews

Sep 25, 2026

The design of the top section doesn't allow water to fully fitler through after a few days of the filter being changed. after a week or so, it leaves up to an inch of water not being able to feed through by gravity, so you have to empty the jug and shake the cartridge. Never had this issue on the glass jug.

Quality: 3

Value for money: 3

Reply from Phox Water

Sep 25, 2026

Hi Mike,

Thank you for sharing your feedback with us. I'm really sorry to hear about the flow issues you've been having with your Wave jug after a few days of use.

I have reached out directly to your email so we can get this sorted for you right away!

Best regards,
Phox Water Team

Sep 6, 2026

I really like how it fits in the fridge door. This is the 2nd jug I have bought from Phox and we have had our jugs in 2 different styles of fridge - both have fitted really neatly.

Quality: 5

Value for money: 5

Reply from Phox Water

Sep 7, 2026

Hi Joanna,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Sep 3, 2026

So pleased we bought this to replace a Brita. This is a much better product.

Quality: 5

Value for money: 5

Reply from Phox Water

Sep 4, 2026

Hi Julie,

Thanks so much for leaving this feedback!

Best wishes,
Ana

Sep 2, 2026

Soooo happy with this product, highly recommended

Quality: 5

Value for money: 5

Reply from Phox Water

Sep 4, 2026

Hi Jenny,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Aug 25, 2026

It works exactly as expected. A great idea to have reusable products and to save on wasted plastic.

Quality: 5

Value for money: 4

Reply from Phox Water

Aug 26, 2026

Hi Alex,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Aug 24, 2026

Great product, very easy to assemble and water taste nice out of it

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 24, 2026

Hi Victoria,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Aug 22, 2026

It’s great!😃

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 24, 2026

Hi Mark,

Thanks so much for leaving this feedback!

Best wishes,
Ana

Aug 19, 2026

I am pleased with my new filter except it constantly blocks through the filter and needs flushing through after every use

Quality: 4

Value for money: 5

Reply from Phox Water

Aug 25, 2026

Hi Helen,

Thanks for leaving your review. I'm sorry to hear that you're running into issues with your filter blocking and having to flush it so frequently.

We’d love to help get this sorted out for you. I will reach out to you directly via email right away so we can troubleshoot this together and get your filter working as it should!

Kind regards,
Ana
Phox Support

Aug 19, 2026

A great easy to fill an well made jug, the filter is easy to fill too.

Quality: 5

Value for money: 5

Aug 16, 2026

Excellent design. good sturdy handle

Quality: 5

Value for money: 5

Aug 12, 2026

Fab product great customer service.

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 13, 2026

Hi lucy,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Aug 11, 2026

It's very difficult to refill as the blue lid flips back and forth. Needs redesigning

Quality: 3

Value for money: 3

Reply from Phox Water

Aug 12, 2026

Hi Jacquelyn,

Thanks for sharing your feedback with us!

I saw your note about the blue lid flipping back and forth while refilling. To help keep it open smoothly while pouring, make sure it's pushed back fully until it clicks lightly into place, or gently hold the lid back while filling under the tap.

If your lid feels loose or isn't staying in place properly, please let me know and we'd be happy to help.

Kind regards,
Ana

Aug 6, 2026

It does a good job but a little difficult to reassemble after washing.

Quality: 5

Value for money: 4

Reply from Phox Water

Aug 6, 2026

Hi Clare,

Thank you so much for leaving us a 4-star review!

You can also check out our quick step-by-step guide here for visual tips: Phox Water Help Centre.

Please let me know if you ever need a hand with anything else at all!

Kind regards,
Ana

Aug 6, 2026

Great size! Easier to lift when full 👍 Filter products excellent as always- been using for years. Drinking way more water in this heatwave season!!! Keep filter out of fridge but decant filtered water into de labelled glass bottles for the fridge 👍 Thanks 🙏

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 6, 2026

Hi Heather,

Thanks so much for leaving this lovely feedback!

We're delighted to hear you're enjoying the product.

Best wishes,
Phox Support Team

Aug 1, 2026

it does what it says on the tin

Quality: 5

Value for money: 5

Reply from Phox Water

Aug 3, 2026

Hi Brian,

Thanks so much for leaving this feedback!

Best wishes,
Ana

Jul 31, 2026

The jug holds water and makes it easy to fill my kettle. I don't use the filter.

Quality: 5

Value for money: 3

Reply from Phox Water

Aug 4, 2026

Hi Sharon,

Thanks so much for leaving this feedback!

Best wishes,
Ana

Jul 30, 2026

Lightweight, easy to clean and fits in the fridge door

Quality: 5

Value for money: 5

Reply from Phox Water

Jul 31, 2026

Hi Pat,

Thank you so much for taking the time to leave this review!

We're so happy you're enjoying using our products!

Best wishes,
Ana

Jul 29, 2026

Easy to use, water tastes so much better with the Phox Filter . I bought one for my daughter too as she lives in a hard water area.

Quality: 5

Value for money: 5

Reply from Phox Water

Jul 30, 2026

Hi Lynne,

Thank you so much for taking the time to leave this review!

We're so happy you're enjoying using our products!

Best wishes,
Ana

Jul 10, 2023

Holds more water and fits perfectly in the fridge door!

Quality: 5

Value for money: 5

Reply from Phox Water

Jul 11, 2023

Hi Julie,

Thank you so much for your positive feedback, just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!

Best wishes,
Team Phox

Jun 14, 2023

Very pleased

Quality: 5

Value for money: 5

Reply from Phox Water

Jun 15, 2023

Hi Jane,

Thank you so much for your positive feedback, just a quick reminder that we're available at service@phoxwater.com if you have any issues or queries in future!

Best wishes,
Team Phox