Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
Steve (O’Neill) arrived at both sites (Newburn & Gateshead) on time and completed the service of both machines in an efficient and timely manner. Reports were completed and he explained his findings,... See more
Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which ma... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
430 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I was truly impressed by the customer…
I was truly impressed by the customer service provided by PHS. Angelina is incredibly responsive. I am very pleased with her quick responses and the timely order confirmations she provides.
5 December 2024
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for the 5 star feedback! We're delighted to hear that Angelina's responsiveness and timely order confirmations have left a positive impression. Providing excellent customer service is our priority, and it's great to know we met your expectations.
Many Thanks,
Tash, phs Wastekit
Excellent service
Excellent service.
Chris and Steve made the entire experience simple and straight forward.
They removed the old balers and installed the new ones very efficiently.
The training was made simple and easy to understand.
First class service
24 November 2024
Unprompted review
Reply from phs Wastekit
Hi Andrew,
Thank you for your fantastic feedback! We're thrilled to hear that Chris and Steve provided such efficient and straightforward service, from removing the old balers to installing the new ones. It's great to know the training was clear and easy to follow. We'll make sure your kind words are shared with the team!
Many Thanks,
Tash, phs Wastekit
Holly the engineer
Our engineer Holly was brillant, couldn’t do more to help, super friendly and really helpful
28 November 2024
Unprompted review
Reply from phs Wastekit
Hi Jacque,
Thank you for your feedback! We're thrilled to hear Holly provided such friendly and helpful service. We’re pleased her efforts made a positive impression. Please reach out should you need anything else.
Many Thanks,
Tash, phs Wastekit
Great service by Stacey Higgins
Great service by Stacy Higgins. Very efficient in dealing with the query and sorting our the agreement.
22 November 2024
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for your kind feedback! We're delighted to hear that Stacey provided efficient and effective service in handling your query and sorting out the agreement. Please reach out should you need anything further.
Many Thanks,
Tash, phs Wastekit
Baler
Our new baler was delivered and installed with minimum of fuss and very speedily after placing the order.
Everyone I dealt with has been top notch.
Would highly recommend this company.
26 November 2024
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for sharing your experience! We're thrilled to hear that your new baler was delivered and installed so efficiently. It's wonderful to know that everyone you interacted with made a positive impression. We truly appreciate your recommendation.
Many Thanks,
Tash, phs Wastekit
very helpful contacted back straight…
very helpful contacted back straight away, was impress
26 November 2024
Unprompted review
Reply from phs Wastekit
Hi Felix,
Thank you for your feedback! We're so glad to hear you were impressed with our prompt and helpful response. Your satisfaction is our priority, and we’re always here to assist!
Many Thanks,
Tash, phs Wastekit
Great company
Great company, always proactive in giving us a call.
Speedy response, service and delivery.
22 November 2024
Unprompted review
Reply from phs Wastekit
Hi Katie,
Thank you for leaving us a review! We're thrilled to hear that our proactive approach and speedy service have met your expectations. Your support means a lot to us, and we look forward to continuing to provide great service.
Many Thanks,
Tash, phs Wastekit
Very helpful
Very helpful! I would Highly recommend PHS for the service and value they offer but mainly for the quality of the staff they employ.
18 November 2024
Unprompted review
Reply from phs Wastekit
Hi Andrew,
Thank you for taking the time to leave us a review! We're thrilled to hear you value our service, offerings, and especially our amazing team. It's always our goal to provide top-notch service through the dedication of our staff. Your recommendation means a lot to us!
Many Thanks,
Tash, phs Wastekit
Baler Service
The service of our baler was carried out quickly and efficiently, causing no disruption to our factory.
18 November 2024
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for your feedback! We're delighted to hear that the baler service was completed quickly and efficiently without disrupting your factory operations. Providing seamless and effective service is our priority! Should you need anything else please reach out!
Many Thanks,
Tash, phs Wastekit
Dave and Steve were very help great…
Dave and Steve were very help great guys to work with
15 November 2024
Unprompted review
Reply from phs Wastekit
Hi Peter,
Thank you for the 5 star review! We're so glad to hear that Dave and Steve were helpful and great to work with. We'll make sure to share your kind words with them!
Many Thanks,
Tash, phs Wastekit
Great service and Steve was a top bloke
Great service and Steve was a top bloke
13 November 2024
Unprompted review
Reply from phs Wastekit
Hi Alex,
Thank you for your review! We're thrilled you had great service, and we'll be sure to pass your compliments along to Steve – he truly is a top bloke!
Many Thanks,
Tash, phs Wastekit
Starting with the Customer Service…
Starting with the Customer Service (when making the initial phone call), good manners, well spoken, friendly person on the other end of the line (Becky Raj) has taken my query, logged the job and was able to advise on the engineer's ETA. Engineer (Peter- our regular engineer) attended the site as per previously advised ETA. Polite, very knowledgeable, managed to fix the issue during the single visit. The new Regional Sales Manager (Adam Copperwheat) made an effort to come to the site to introduce himself after taking over the role. Again, good knowledge, polite and friendly. We've been working with PHS for some time now, and as a very busy business, we need professionalism, quick reaction times, and the ability to resolve the issues with equipment (not that there are many of these) to ensure the continuity of our operations. Overall very good partner to work with, offering a very good pieces of kit suitable for all types and sizes of businesses.
11 November 2024
Unprompted review
Reply from phs Wastekit
Hi Krzysztof,
Thank you for taking the time to leave us a 5 star review, we really appreciate it!
We’re delighted to be a trusted partner for your business, providing the professionalism and prompt response times you need to keep operations running smoothly. We look forward to continuing to support your team with quality solutions.
Many Thanks,
Tash, phs Wastekit
DO NOT ENTER IN TO A CONTRACT WITH THIS…
DO NOT ENTER IN TO A CONTRACT WITH THIS COMPANY ,IF ANYTHING IS TO GO WRONG FOR YOU THIS COMPANY WILL TWIST EVERYTHING AND MAKE YOUR LIFE EVEN MORE DIFFICULT.I ENDED UP HAVING TO USE A SOLICITOR TO BATTLE WITH THEM.AVOID.
OTHER COMPANIES ARE AVAILABLE
L.CAHILL
8 November 2024
Unprompted review
Reply from phs Wastekit
Dear Mr Cahill,
Thank you for your review, we are sorry to hear that you feel this way. We have many options for customers when things do not always go to plan and having reviewed the situation we feel we have tried our best to come to an amicable resolution. As with all legal documents there will be terms and conditions attached and I am sorry if these have caused you frustration.
Many Thanks,
Tash, phs Wastekit
Steve to the rescue
Steve O'Neil was so helpful, friendly and polite. He patiently explained what the issue was and what he did to solve it. 5* professional service.
8 November 2024
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for the fantastic feedback! We're thrilled that Steve O'Neil provided such helpful, friendly, and professional service. We appreciate your 5-star rating and look forward to supporting you again!
Many Thanks,
Tash, phs Wastekit
Highly recommend using PHS Wastekit as…
Highly recommend using PHS Wastekit as their service is exemplary and cannot be beaten! Steve ONeil was very informative and came up with improvement suggestions!
Excellent service!
1 November 2024
Unprompted review
Reply from phs Wastekit
Hi Gary,
Thank you for the recommendation! We’re delighted to hear that Steve O’Neil’s expertise and improvement suggestions made a positive impact. We look forward to continuing to provide you with top-tier service.
Many Thanks,
Tash, phs Wastekit
Very prompt response
30 October 2024
Unprompted review
Reply from phs Wastekit
Hi Derrick,
Thanks for leaving us a review! We’re glad our team could respond promptly to your needs. Feel free to reach out should you need any further assistance!
Many Thanks,
Tash, phs Wastekit
Highly recommend using PHS Wastekit as…
Highly recommend using PHS Wastekit as their service is exemplary and cannot be beaten! Steve ONeil was very informative and came up with improvement suggestions!
Excellent service!
29 October 2024
Unprompted review
Reply from phs Wastekit
Hi Kevin,
Thank you for taking the time to leave a review! We’re pleased to hear Steve provided such informative and valuable guidance, along with helpful improvement suggestions. Delivering top-notch service and expertise is what we strive for—thanks for choosing phs Wastekit!
Many Thanks,
Tash, phs Wastekit
Always excellent service from phs…
Always excellent service from phs Wastekit. We're undergoing significant changes to our waste management requirements, and Claire Fenton and Mark Little have been quick to give expert advice and answer any queries.
24 October 2024
Unprompted review
Reply from phs Wastekit
Hi Keith,
Thank you for your kind words! We’re thrilled to hear that Claire and Mark have provided the expert guidance you need during this transition. Please reach out anytime—our team is here to help!
Many Thanks,
Tash, phs Wastekit
Needed to update our compactor
Needed to update our compactor. The sales team led by Phil were very proactive and gave us the best deal possible.
After care is not quite so good with a recurring issue with the machine taking several months to resolve.
24 October 2024
Unprompted review
phs Wastekit - Highly Recommended
Pleasure to deal with. Friendly, knowledgeable. Excellent pricing options too.
16 October 2024
Unprompted review
Reply from phs Wastekit
Hi Steve,
Thank you for the 5 star review! We're so pleased you have had a positive experience with us! Please reach out to the team should you need any further assistance.
Many Thanks,
Tash, phs Wastekit
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