PicStop logo
Visit website

PicStop Reviews 

848
•
TrustScore 5 out of 5

4.9

Telescope Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional value, pointing out that prices are significantly lower than other marketplace alternatives. People also appreciate the extensive product range and express high satisfaction with the quality of the items received. Furthermore, buyers frequently emphasize the remarkable speed of the delivery service, noting that packages often arrive ahead of schedule. However, some people mentioned experiencing minor ordering hurdles, such as technical glitches on the website or missing confirmation emails. A few reviewers noted that these occasional hiccups required contacting customer support by phone to successfully complete their purchases.

What people talk about most

Product

Users describe positive interactions with product, highlighting great choice and fantastic quality. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting prompt and swift arrivals.... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are competitive and... See more

Service

Consumers find service to be excellent and express great satisfaction with the overall experience. Reviewers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast shipping and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more

Rated 5 out of 5 stars

I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was... See more

Company replied

Rated 5 out of 5 stars

After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more

Rated 5 out of 5 stars

Great customer service as I was trying to find out a little more information about a product I was looking to get. Paul called me on their call back service and gave me alot of good advice which h... See more

Company details

  1. #2 of 7 best companies in Telescope Shop
  2. #4 of 13 best companies in Binoculars shop
  3. #4 of 49 best companies in Mobile Phone Accessory Shop
  4. #7 of 43 best companies in Computer Accessories Shop
  5. #36 of 189 best companies in Electronics store
  6. #9 of 40 best companies in Photography shop

Written by the company

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

848 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(848)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service.

Fantastic service from start finish, very honest & knowledgeable with advice! Always 1st port of call for anything to do with telescopes. Decent prices & rapid delivery.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Returned customer

I used to shop at Picstop more frequently in past, but since postage cost was added to purchases I refrained to buy anything..there was no postage cost so I decided to make my recent purchase...good communication for delivery..thanks a lot!

26 June 2025
PicStop logo

Reply from PicStop

Good to have you back!
For at least the last 20 years we have offered Free delivery on everything, however, for a short period in 2022 we trialled a small postage charge (£1.99) on memory products. We eventually reversed this change within a few months and added that value back into the overall cost of the product - and a 'Free Delivery' inclusive price was available on all products again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look